Customer Service Technical Support
Resume:
Billy Duarte
North Hollywood, California 91605
*********@*****.***
Work Experience
Help Desk
Quest Diagnostics
Triple G Account Set ups
Triple G reset Password
Sun quest New Account
Sun quest password reset
Hp Service manager Ticket systems
Responding to emails and sending emails
Help Desk
Turner Tech
4/25/2016-8/10/2017
AD Account Locks /Reset passwords
Printer set up on Network and servers
Snow ticketing systems.
installing software Efilms,webex,outlook
Email set ups and unlocking emails accounts
VPN installation
escalating ticket to network team or telecom group
Warner Brothers
10/05/2015 - 10/23/2015
Desk Top Support
Assemble, configure new laptop and desktop computer components, and install requested applications
Migrate/ Reimage older PC’s from Windows XP to Windows 7.
Set up and maintain basic network operations, including assembly of network hardware.
Perform and troubleshoot to isolate and diagnose common computer/printer
setting up printers/ workstation
Configuring MAC pro/air books
Update and close call tickets for work performed through Database.
Provide users with technical support; respond to needs and questions of users concerning their access of network resources.
Helping clients with troubleshooting with internet, printers and applications
Supported 500 users
Bright Stars Schools
06/19/2015 - 08/14/2015
Help desk Assistant
Assemble, configure new laptop and desktop computer components, and install requested applications
Migrate/ Reimage older PC’s from Windows XP to Windows 7.
Set up and maintain basic network operations, including assembly of network hardware.
Perform and troubleshoot to isolate and diagnose common computer/printer
Setting up new computer labs
Configuring MAC pro/air books
Rename Computers and labels
Support 3 different school sites.
G1 -Towing
11/03/2014 - 06/12/2015
Refresh Technician
Migrate/ Reimage older PC’s from Windows XP to Windows 7.
Set up and maintain basic network operations, including assembly of network hardware.
Perform and troubleshoot to isolate and diagnose common computer/printer problems.
Prepare (wipe hdd) old equipment for pick and send back to HP
Provide users with technical support; respond to needs and questions of users concerning their access of network resources.
Update and close call tickets for work performed through Database.
Health NET /IBM WOODLAND HILLS CA
7/16/2014 – 9/15/2014
Refresh Technician
Assemble, configure new laptop and desktop computer components, and install requested applications via
Migrate/ Reimage older PC’s from Windows XP to Windows 7.
Set up and maintain basic network operations, including assembly of network hardware.
Perform and troubleshoot to isolate and diagnose common computer/printer problems.
Prepare (wipe hdd) old equipment for pick and send back to HP
Provide users with technical support; respond to needs and questions of users concerning their access of network resources.
Update and close call tickets for work performed through Database.
Farmers Insurance Woodland Hills CA
Customer Service Care (CSC) & Windows 7 Refresh Team Member
1/2014-3/2014
Installing XP 7 on over 500 PC desktops and laptops
Helping clients with programs troubleshooting issues
Installing programs(Lotus Notes,Viper,as400, SQI2005,2008 Server,Web ex)
Backing up data from old PC to new PC laptop
Installing work station(docking station, monitors)
Setting up back up connect, VPN certificate, encryption
Setting up network printers for each floor level
SA IT SERVICES Calabasas, CA
Windows 7 Refresh Team Member
12/2012 – 5/2013
Worked for HP band refresh team and Bank of America
Installing XP, Win 7
Helping clients with troubleshooting with internet, printers and applications
Installing programs (Lotus notes,Viper,as400,sql2005,2008 server, Web ex)
Backing up data from old PC to new PC and laptops
Installing work station (docking station, monitors)
Setting up back up connect, VPN certificate, encryption
Setting up network printers
XTECH Networks Van Nuys, CA
IT Support Technician
01/12 – 08/12
Active Directory – adding users, allowing minimum user to have administrator rights. Also allowing current amount of user to a group and access to a domain.
Change password settings.
Setup DNS(Domain Name Server)
Change IP address
Network printers.
Installed workstations
Installing programs (DOKMEE, MS2010, Win XP/7, Server 03/10, etc.)
Change/clean/repaired motherboards
Memory upgrades
Upgraded power supplies
Skills and Abilities
Exchange Server
Proficient in all Window’s Systems and Software
Client Servers/Stand Alone Servers
Web Application
Windows Testing/Windows Deployment
Proficient in MS Word, Excel
Cleaning and Backing up computers
PowerPoint, Access, and Internet
Exchange Server/Windows 2003 server & Windows 7, Windows Vista & Windows XP
Network (workgroup domains)
Hardware and software installation
PC repair and upgrades
Software / installing
Sever / client
Help desk
Cash handling/Daily Goals
Typing 56WPM
Data Entry/10 Key
Bilingual: English and Spanish (Oral and Written)
Filing
Storage/Inventory
Multiple Phone lines
Data Input of inventory/memos
Customer Service: interaction with customers
Education
UEI College
Van Nuys, California
Computer System Technician – AA Degree 2012 & A+ certification
North Valley Occupational Center
North Hills, California
Certificate in Computer Fundamentals - June 20, 2010
John H. Francis Polytechnic High School
Sun Valley, CA
High School Diploma: June/2008
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