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Customer Service Technical Support

Location:
Los Angeles, California, United States
Salary:
25.00
Posted:
January 30, 2018

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Resume:

Billy Duarte

***** ***** **.

North Hollywood, California 91605

818-***-****

ac39no@r.postjobfree.com

Work Experience

Help Desk

Quest Diagnostics

*/**/****- *******

Triple G Account Set ups

Triple G reset Password

Sun quest New Account

Sun quest password reset

Hp Service manager Ticket systems

Responding to emails and sending emails

Help Desk

Turner Tech

4/25/2016-8/10/2017

AD Account Locks /Reset passwords

Printer set up on Network and servers

Snow ticketing systems.

installing software Efilms,webex,outlook

Email set ups and unlocking emails accounts

VPN installation

escalating ticket to network team or telecom group

Warner Brothers

10/05/2015 - 10/23/2015

Desk Top Support

Assemble, configure new laptop and desktop computer components, and install requested applications

Migrate/ Reimage older PC’s from Windows XP to Windows 7.

Set up and maintain basic network operations, including assembly of network hardware.

Perform and troubleshoot to isolate and diagnose common computer/printer

setting up printers/ workstation

Configuring MAC pro/air books

Update and close call tickets for work performed through Database.

Provide users with technical support; respond to needs and questions of users concerning their access of network resources.

Helping clients with troubleshooting with internet, printers and applications

Supported 500 users

Bright Stars Schools

06/19/2015 - 08/14/2015

Help desk Assistant

Assemble, configure new laptop and desktop computer components, and install requested applications

Migrate/ Reimage older PC’s from Windows XP to Windows 7.

Set up and maintain basic network operations, including assembly of network hardware.

Perform and troubleshoot to isolate and diagnose common computer/printer

Setting up new computer labs

Configuring MAC pro/air books

Rename Computers and labels

Support 3 different school sites.

G1 -Towing

11/03/2014 - 06/12/2015

Refresh Technician

Migrate/ Reimage older PC’s from Windows XP to Windows 7.

Set up and maintain basic network operations, including assembly of network hardware.

Perform and troubleshoot to isolate and diagnose common computer/printer problems.

Prepare (wipe hdd) old equipment for pick and send back to HP

Provide users with technical support; respond to needs and questions of users concerning their access of network resources.

Update and close call tickets for work performed through Database.

Health NET /IBM WOODLAND HILLS CA

7/16/2014 – 9/15/2014

Refresh Technician

Assemble, configure new laptop and desktop computer components, and install requested applications via

Migrate/ Reimage older PC’s from Windows XP to Windows 7.

Set up and maintain basic network operations, including assembly of network hardware.

Perform and troubleshoot to isolate and diagnose common computer/printer problems.

Prepare (wipe hdd) old equipment for pick and send back to HP

Provide users with technical support; respond to needs and questions of users concerning their access of network resources.

Update and close call tickets for work performed through Database.

Farmers Insurance Woodland Hills CA

Customer Service Care (CSC) & Windows 7 Refresh Team Member

1/2014-3/2014

Installing XP 7 on over 500 PC desktops and laptops

Helping clients with programs troubleshooting issues

Installing programs(Lotus Notes,Viper,as400, SQI2005,2008 Server,Web ex)

Backing up data from old PC to new PC laptop

Installing work station(docking station, monitors)

Setting up back up connect, VPN certificate, encryption

Setting up network printers for each floor level

SA IT SERVICES Calabasas, CA

Windows 7 Refresh Team Member

12/2012 – 5/2013

Worked for HP band refresh team and Bank of America

Installing XP, Win 7

Helping clients with troubleshooting with internet, printers and applications

Installing programs (Lotus notes,Viper,as400,sql2005,2008 server, Web ex)

Backing up data from old PC to new PC and laptops

Installing work station (docking station, monitors)

Setting up back up connect, VPN certificate, encryption

Setting up network printers

XTECH Networks Van Nuys, CA

IT Support Technician

01/12 – 08/12

Active Directory – adding users, allowing minimum user to have administrator rights. Also allowing current amount of user to a group and access to a domain.

Change password settings.

Setup DNS(Domain Name Server)

Change IP address

Network printers.

Installed workstations

Installing programs (DOKMEE, MS2010, Win XP/7, Server 03/10, etc.)

Change/clean/repaired motherboards

Memory upgrades

Upgraded power supplies

Skills and Abilities

Exchange Server

Proficient in all Window’s Systems and Software

Client Servers/Stand Alone Servers

Web Application

Windows Testing/Windows Deployment

Proficient in MS Word, Excel

Cleaning and Backing up computers

PowerPoint, Access, and Internet

Exchange Server/Windows 2003 server & Windows 7, Windows Vista & Windows XP

Network (workgroup domains)

Hardware and software installation

PC repair and upgrades

Software / installing

Sever / client

Help desk

Cash handling/Daily Goals

Typing 56WPM

Data Entry/10 Key

Bilingual: English and Spanish (Oral and Written)

Filing

Storage/Inventory

Multiple Phone lines

Data Input of inventory/memos

Customer Service: interaction with customers

Education

UEI College

Van Nuys, California

Computer System Technician – AA Degree 2012 & A+ certification

North Valley Occupational Center

North Hills, California

Certificate in Computer Fundamentals - June 20, 2010

John H. Francis Polytechnic High School

Sun Valley, CA

High School Diploma: June/2008



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