Administrative Assistant Customer Service

Yeacarah Craig Bruno

**** ************* ***. #***, *********, FL 32505

850-***-**** / *********@*****.***

www.linkedin.com/in/ybruno

Qualification Summary:

Capable of providing social service support to a variety of diverse populations in age, gender, and race

Strong background in building relationships with service groups and organizations in the community

Experienced in providing high level customer service to individuals in a retail setting

Completed CPR/AED, First Aid, Former Foster Parent certification

Education:

BS in Human Services Kaplan University Pensacola, FL

AAS in Medical Office Management Kaplan University Pensacola, FL

Volunteer Experience:

Ward’s Temple A.F.M. Church 2014 - 2017 Cantonment, FL

Developed a short cut for the elderly church members navigate the Internet, specifically assisted with computer applications for DCF, SSI, Re-employment and other social service applications as needed

Professional Experience:

Phoenix Health Care/Martingale Health Solutions, Pensacola, FL 01/16 - 12/16

Registered Medical Assistant

Initially hired as a Registered Medical Assistant to process Medicare Health Screenings daily by using Medicare waiver’s guideline, uses office computers, takes vital signs, uses multi line phones, receives incoming calls, makes outbound calls to set appointments for patients, uses weight scales and height bar

Administrative Assistant

As I transitioned in the clinician environment I communicated with other departments, uses Horizon, Practice Plus, and Horizon Online software.

Update patient’s med list, forward any concerns to physician(s) per patient, educate patients on CCM (Chronic Care Management), F2F(face to face), HIPAA, and IPW

Escambia County Public School District, Pensacola, FL 08/14-Present

Substitute Teacher

Managed office equipment such word processing, personal computer for tracking, monitoring, and maintaining attendance for all students daily, received visitors, telephone calls, determined the nature of requests and directed to appropriate staff.

Collaborated with other departments, supervisors, and the public for the dissemination of information as I maintain confidentiality of student’s information, and managed minor maintenance of computer equipment and related peripherals

Collaborated with all departments, programs, or school management with various special projects and programs typing 48 wpm

Created a variety of documents as I determined methods for processing, such as student records, catalogs, periodicals, immunization records, rosters, personnel documents, processed new hire and accounts payable paperwork

Hired to fill gap as an administrative assistant as I performed various clerical support duties, provided administrative assistance to other clerical and secretarial personnel as needed, and may serve in a lead position to entry level personnel, training and reviewing work performed

Complete duties as left by Certified Teacher

Man Power Temporary Services, Pensacola, FL 12/2013 to 05/2014

Administrative Assistant

Maintained interviews and/or investigations of applicants applying for public health and social services programs to gather information pertinent to their application and.

Completed, recorded, and evaluated personal and financial data and reviewed applicant information cold calling for benefits and provided information for local resources.

Wrote regular and special reports using Microsoft word and other software, kept records of assigned cases, submitted individual recommendations, assisted applicants in completion of routine intake and personnel forms, performed OIG MVR screening, and reviewed employee’s finger printing status in AHCA,

Managed, interviewed, screened clients for program eligibility, scheduled appointments within established procedures, and provided program benefits.

Primarily authenticated/ verified client’s identity for benefits, provided community resources for financial assistance or personal benefits, and submitted documents for accounts payable

Deposed of documents from tenants file folder, received payments for tenant’s rent, and made change for the coin laundry

Managed scheduled appointments for tenant’s recertification for the apartment with Office Manager

Lawton Public Schools, Lawton, OK 10/2009 to 08/2012

Special Ed Teacher’s Assistant (IEP Assistant)

Served under the direct supervision of a certified special education teacher to provide timely, effective supplemental reading or math instruction aligned with Oklahoma PASS objective, provided one-to-one assistance with academic and/or daily activities

Initially hired as a team player, helping to promote positive relationships among staff, students, and parents

Compiled lessons in order to assist the certified teacher in helping the children in learning how to read, sound out letters and write in cursive.

Participated on a team with the certified teacher in the management of student’s arrival and departure activities, the individual goals of students, assisted with the supervision of students, maintained the safety and welfare of all students

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