Customer Service Data Entry
Resume:
Mary E. Rios
Deland, FL ****0
**********@*****.***
Professional Summary
Currently enrolled in Bachelor of Science, Health Sciences – Healthcare Management & Professional Services.
Organized and flexible Registered Health Information Technician. Licensed by the American Health Information Management Association. Cross-trained in ICD-9 & ICD-10, Previous Hospital based coding with Charge Master Experience, Strong attention to detail & extensive knowledge of medical terminology. Actively seeking a fast-paced position with internal growth potential.
Licenses & Certifications
AHIMA-Registered Health Information Technician (RHIT) 12/01/2015 License No. 0044077
FEMA Certifications:
ICS-100 Incident Command System
ICS-200 Single Resources & Initial Accident Incident
NIMS – National Incident Management System
ESF – Emergency Support Function, Public Health & Medical Services
Skill Highlights
Medical Records Analyst
Strong work ethic
Extensive medical terminology knowledge
Team player with positive attitude
Electronic Medical Record (EMR) software
Good written communication
ICD-9 and ICD-10 training
Exercises good judgment
Training with 3M Encoder, Mediasoft Practice Mgmt. & Cerner Power Chart
Six Sigma DMIAC – Process/Performance Improvement trained
Professional Experience
December 2009 to Orlando Regional Medical Trauma Center - Orlando, FL
July 2011 Reason for Leaving: Went back to School
Revenue Integrity Charge Management Analyst
Duties included the use of Microsoft applications: Excel, Outlook and Word
Hospital Based Charge Coding and Entry
Analyzed operative reports, nursing notes and a variety of computerized medical directories to locate additional revenue in the form of billable charges for services rendered through specialty departments, to include admin fees, procedural charges and supplies
Hospital based billing, posting charges through an Affinity system
Knowledge of internal charge management hierarchy and hospital charge master as a structured time sensitive process to insure 100% capture of additional revenues for the organization
Vast knowledge of multiple service department lines, individual requirements for billing practices and upholding high standards for work practices were integral
July 2008 to Orlando Regional Medical Trauma Center – Orlando, FL
December 2009 Obtained new position within company in Revenue Integrity Department
Sterile Processing Technician
Sterilize, process and decontamination of surgical instruments, wrapping and peel pack individual instruments
Knowledge of instruments and other surgical devices as well as biological indicators
Maintaining a smooth process and transition of instrumentation through the surgical process
December 2006 to SCDC – Tuberville Correctional Institution – Tuberville, SC
December 2007 Reason for Leaving: Moved to Florida
Dental Assistant/MAT
Schedule inmates for dental procedures
Maintain entire operation of dental clinic including the ordering of supplies, inventory management (Medications / supplies)
Assist with all dental procedures
Perform data entry medical records
April 2006 to Dr. Lawhon Oral & Maxilofacial Surgery – Florence, SC
September 2006 Reason for Leaving: Temp Position
Oral Surgery Assistant
Assisted with oral surgeries and dental extractions
Sterilized dental instruments, kept surgical suites cleaned and stocked
Patient care to include follow up with patients after the procedure
January 2006 to Assurant Solutions – Spherion Temp – Florence, SC
April 2006 Reason for Leaving: Temp Position
Hazard Insurance Specialist – Fire, Storm, Flood
Processed Hazard property insurance from escrow accounts for Mortgage companies
Contacted insurance agents for premium payment amounts and verified updates to insurance plans
Customer service to include data entry as well as handling high call volumes
September 2005 to The Women’s Center, Carolinas Hospital System – Florence, SC
January 2006 Reason for Leaving: Primary caregiver to Mother during illness, could not maintain 12 hr. shifts
Operation Room Technician
Surgeon assistant with C-Sections and deliveries, patient care, stocking OR supplies, instrument decontamination / sterilization
Patient care to include vitals
May 2002 to Young’s Plantation Inn – Florence, SC
August 2005 Reason for Leaving: Worked while in school, obtained new career focused position after graduation
Front Desk Clerk
Check-in/Check-out guests, cashier, customer service/guest relations
Run shift reports
August 1999 to Tricare CHAMPUS – Florence, SC
January 2002 Reason for Leaving: Went back to school
Claims Associate III
Processed Behavioral Health and Medical Claims on level I, II and III which included Claims Processing, Data Entry, Verification / updated of beneficiary information, Coordination of Benefits
Call Center Service Representative
Claims Research, adjusting/reprocessing analyst for deferrals
Special training to include CPT-4 and ICD-9 and HCPCS
Education and Training
Current Seminole State College
Bachelor of Science – Health Care Management & Professional Services
GPA: 3.741
President’s List
08/2015 Seminole State College
Medical Information Technology
A.S.
GPA: Magna Cum Laude
05/2014 Medical Information Coder/Biller Certificate
GPA: Cum Laude
08/2005 Florence-Darlington Technical College
Surgical Technology
08/2004 Associate of Science
GPA: Cum Laude
Contact this candidate