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Customer Service Data Entry

DeLand, Florida, United States
January 30, 2018

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Mary E. Rios

*** *. ******** ***

Deland, FL ****0


Professional Summary

Currently enrolled in Bachelor of Science, Health Sciences – Healthcare Management & Professional Services.

Organized and flexible Registered Health Information Technician. Licensed by the American Health Information Management Association. Cross-trained in ICD-9 & ICD-10, Previous Hospital based coding with Charge Master Experience, Strong attention to detail & extensive knowledge of medical terminology. Actively seeking a fast-paced position with internal growth potential.

Licenses & Certifications

AHIMA-Registered Health Information Technician (RHIT) 12/01/2015 License No. 0044077

FEMA Certifications:

ICS-100 Incident Command System

ICS-200 Single Resources & Initial Accident Incident

NIMS – National Incident Management System

ESF – Emergency Support Function, Public Health & Medical Services

Skill Highlights

Medical Records Analyst

Strong work ethic

Extensive medical terminology knowledge

Team player with positive attitude

Electronic Medical Record (EMR) software

Good written communication

ICD-9 and ICD-10 training

Exercises good judgment

Training with 3M Encoder, Mediasoft Practice Mgmt. & Cerner Power Chart

Six Sigma DMIAC – Process/Performance Improvement trained

Professional Experience

December 2009 to Orlando Regional Medical Trauma Center - Orlando, FL

July 2011 Reason for Leaving: Went back to School

Revenue Integrity Charge Management Analyst

Duties included the use of Microsoft applications: Excel, Outlook and Word

Hospital Based Charge Coding and Entry

Analyzed operative reports, nursing notes and a variety of computerized medical directories to locate additional revenue in the form of billable charges for services rendered through specialty departments, to include admin fees, procedural charges and supplies

Hospital based billing, posting charges through an Affinity system

Knowledge of internal charge management hierarchy and hospital charge master as a structured time sensitive process to insure 100% capture of additional revenues for the organization

Vast knowledge of multiple service department lines, individual requirements for billing practices and upholding high standards for work practices were integral

July 2008 to Orlando Regional Medical Trauma Center – Orlando, FL

December 2009 Obtained new position within company in Revenue Integrity Department

Sterile Processing Technician

Sterilize, process and decontamination of surgical instruments, wrapping and peel pack individual instruments

Knowledge of instruments and other surgical devices as well as biological indicators

Maintaining a smooth process and transition of instrumentation through the surgical process

December 2006 to SCDC – Tuberville Correctional Institution – Tuberville, SC

December 2007 Reason for Leaving: Moved to Florida

Dental Assistant/MAT

Schedule inmates for dental procedures

Maintain entire operation of dental clinic including the ordering of supplies, inventory management (Medications / supplies)

Assist with all dental procedures

Perform data entry medical records

April 2006 to Dr. Lawhon Oral & Maxilofacial Surgery – Florence, SC

September 2006 Reason for Leaving: Temp Position

Oral Surgery Assistant

Assisted with oral surgeries and dental extractions

Sterilized dental instruments, kept surgical suites cleaned and stocked

Patient care to include follow up with patients after the procedure

January 2006 to Assurant Solutions – Spherion Temp – Florence, SC

April 2006 Reason for Leaving: Temp Position

Hazard Insurance Specialist – Fire, Storm, Flood

Processed Hazard property insurance from escrow accounts for Mortgage companies

Contacted insurance agents for premium payment amounts and verified updates to insurance plans

Customer service to include data entry as well as handling high call volumes

September 2005 to The Women’s Center, Carolinas Hospital System – Florence, SC

January 2006 Reason for Leaving: Primary caregiver to Mother during illness, could not maintain 12 hr. shifts

Operation Room Technician

Surgeon assistant with C-Sections and deliveries, patient care, stocking OR supplies, instrument decontamination / sterilization

Patient care to include vitals

May 2002 to Young’s Plantation Inn – Florence, SC

August 2005 Reason for Leaving: Worked while in school, obtained new career focused position after graduation

Front Desk Clerk

Check-in/Check-out guests, cashier, customer service/guest relations

Run shift reports

August 1999 to Tricare CHAMPUS – Florence, SC

January 2002 Reason for Leaving: Went back to school

Claims Associate III

Processed Behavioral Health and Medical Claims on level I, II and III which included Claims Processing, Data Entry, Verification / updated of beneficiary information, Coordination of Benefits

Call Center Service Representative

Claims Research, adjusting/reprocessing analyst for deferrals

Special training to include CPT-4 and ICD-9 and HCPCS

Education and Training

Current Seminole State College

Bachelor of Science – Health Care Management & Professional Services

GPA: 3.741

President’s List

08/2015 Seminole State College

Medical Information Technology


GPA: Magna Cum Laude

05/2014 Medical Information Coder/Biller Certificate

GPA: Cum Laude

08/2005 Florence-Darlington Technical College

Surgical Technology

08/2004 Associate of Science

GPA: Cum Laude

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