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Customer Service Quality

Jacksonville, Florida, United States
January 30, 2018

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Carroll A. Tr imiar

**** *** ******** ***** * Orange Park, Florida * (904) 631- 6118 * OBJECTIVE

Customer Service professional desires to expand knowledge and skills in a growing company providing opportunities for individuals with strong work ethics, consistent production and high quality. PROFESSIONAL BACKGROUND

Document Technologies INC 2008 – 2017

Office Specialist – Rogers Towers P.A.

● Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy

● Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests

● Deliver on service commitments in a timely and accurate manner. Maintain a positive team-player mentality

● Comply with DTI's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

● Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

● Sort, distribute and meter US mail with knowledge of current postal rates

● Answering telephone inquiries, loading/unloading parcels, delivery of parcels, copying, and faxing and guest requests

● Ensure all projects have been properly produced and Quality Checked (QC'd) to DTI's standard

● Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to DTI's standards

● Sort, distribute and meter US mail with knowledge of current postal rates Floor Coordination:

● Provide excellent client service as the first line of contact with the client

● Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

● Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Records Management

● Retrieve, compile, and distribute requested records and information

● Responsible for document control and records management throughout the information lifecycle for physical and electronic records

● Re-file records, files and record storage containers

● Maintain accurate records circulation database

● Receive and process records in accordance with established procedures

● Comply with all business protocol, regulatory and best records management practices and requirements Florida Rock Industries INC., 2006 - 2007

Electronic Document Specialist -Mailroom Technician

● Scanning of government / commercial contracts and billing documents for the Florida Rock Network Operations / AP departments

● Achieved / exceeded scanning goals of 3400-3800 pages daily and / prepping 1 1 4 boxes daily

● Multitasked in performing EDRS (document repair), document validations and various responsibilities to include assisting team members to ensure meeting / achieving the corporate quality and time service goals.

● Experienced in operation of the Kodak 3500 digital scanner.

● Managed mailroom responsibilities, operation of the Neopost postage meter, accurate distribution of incoming mail

(street mail / regular mail / UPS) and monthly mass mailings.

● Gained knowledge / experience in postal guidelines / services (US / International mailings). CAC / First Health Group Corporation, 1998 - 2005

Mail Scan Technician

● Perform well in a fast paced, time sensitive production environment handling shipping and receiving, confidential / urgent packages, maintain daily logs and order supplies

● Consistently achieved and exceeded mail opening and document scanning expectations, over 3500 documents daily

● Demonstrated ability to multitask to include using knowledge of goals and assist team members as needed to maintain corporate time service

● Provided leadership to Mail Opex Operators and Mail Scan Technicians ensuring the team zeroed out weekly and as an example in exceeding production standards

● Developed workflow and quality procedures and performed audit review for mail area

● Demonstrated proficiency in operating and troubleshooting malfunctions with the Opex Rapid Extractions Desk

● Experienced in operation of the Kodak 9520D digital scanner

● Participated as project leader for Performance Management – assisted in development of production and quality expectations and facilitated office quality team for mail area. EDUCATION

Bachelor of Arts

University of Maryland at Eastern Shore

References Available Upon Request

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