Administrative Assistant Customer Service

Patricia D. McKay

***** ***** ******** ***, *** Lawn, Illinois, 60453

773-***-****

********.*******@*****.***

OBJECTIVE

Experienced, multi-tasking medical administrative assistant seeking a challenging position within the healthcare industry to utilize my organizational, administrative, and medical skills EXPERIENCE

FC Health/Christ Hospital, Oak Lawn, Illinois 12/2015 - Present Guest Services Associate

• Interact with patients/guests on daily basis

• Provide customer service by anticipating patients/guests need

• Responding to inquiries and escorting patients/guests to the appropriate destination Hanger Clinic, Prosthetics & Orthotics, Oak Lawn, Illinois 06/2015 – 11/2015 Medical Office Receptionist

• Welcome and greet patients/visitors, in person or over the phone

• Verified patients insurance coverage to ensure procedures are covered by an individual’s provider

• Registered new patients

• Updated existing patients demographics by collecting patients personal/financial information

• Facilitates patients flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff Advocate Home Health, Oakbrook, Illinois 08/2011 - 05/2015 Transitional Referrals/Scheduling Coordinator

• Entered transitional referrals from multiple hospitals

• Entered nurses transitional visits on their calendars

• Processed referrals from internal software for assisted living patients

• Input patient’s past/present medical histories, demographic and insurance information

• Input number of discharged patients from various hospitals through Excel

• Input ICD-9 diagnostic codes using Allscripts

• Utilized Ecin, Epic and Care Connection software Little Company of Mary Hospital, Evergreen Park, Illinois 06/2010 - 03/2011 Medical Administrative Assistant – Volunteer Floater/Externship

• Performed central scheduling, scheduled and confirmed appointments for patients testing

• Collected patient’s demographics and input information utilizing Allegra software

• Bookkeeping Medical Records

• Processed letters of patients through patients accounts in Business office Christ Hospital, Oak Lawn, Illinois 01/2010 - 02/2011 Volunteer – Patient Information/Guest Services

• Performed high volume of calls to transfer to patient’s rooms

• Utilized Allegra to check patients records and room they were admitted EDUCATION

University of Phoenix (Online) 2016 - Present

Healthcare Administrative/Electronic Medical Records U.S. Career Institute 2013 - 2014

Medical Claims and Billing Specialist, Certificate Everest College 2010 - 2011

Medical Administrative Assisting, Diploma

References Available Upon Request

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