Customer Service Manager

********@*****.*** 954-***-**** www.linkedin.com/in/nbsolari.com

NBS

OBJECTIVE

Seasoned Logistics Manager

with more than 5 years of

experience. Creative problem

solver who completes projects

on time and within budget.

Highly reliable and focused

with a strong record of

exemplary customer service.

SKILLS

• Proven working experience

as a Logistics Manager

• Record of successful

distribution and logistics

management

• Excellent analytical,

problem solving,

organizational and

communication skills

• Ability to handle multiple

projects

• Proficient with MS Office

Suite, logistics software,

and multiple TMS and

Routing Systems

NICHOLAS B. SOLARI

LOGISTICS MANAGER

PHONE: 954-***-**** EMAIL: ********@*****.***

EXPERIENCE

LOGISTICS MANAGER • FLAVA PUFF • NOV 2012 – JAN 2018 Responsible for dealing and negotiating with suppliers, retailers and clients. Kept track of quality, quantities, delivery times, transportation costs and efficiency. Analyzed weekly and monthly sales orders against production capacity. Resolved complaints or delays. Met cost, productivity, accuracy and timeliness targets. Updated and maintained various Transportation Management Systems (TMS). Operations assistant experience. Directed, optimized and coordinated full order cycles. Managed consolidations. Negotiated and maintained data on truck and contracted rates that decreased costs by 15% or more. Recommended solutions to increase work flow and save time. Communicated freight transportation information to customers and suppliers. Saved over $350,000 in shipping costs in 5 years. Supervised 2 direct reports. Trained new employees. Maintained 99% service levels for 5 years. PLANNER • HOLLANDER • JUL 2009 – JUL 2012

Created production schedule and prioritized job orders for production optimization and sales order consideration per manufacturing plants. Maintained schedules and emailed to plants daily. Produced Master Production Plan for designated products (such as new product rollouts and ad orders). Utilized the production capacity, taking into consideration the sales forecast, historical sales, and new business opportunities when creating the production plan. Performed supply/demand analysis each quarter, highlighting areas of concern for the next 6-12 months. Monitored actual output versus production plan. Maintained finished goods inventory at target levels to ensure high service levels with all customers. Interacted with manufacturing plant management on a daily basis to resolve issues regarding manufacturing efficiencies or additional information requested from Manufacturing and Customer Service. NBS NICHOLAS B. SOLARI

LOGISTICS MANAGER

********@*****.*** 954-***-**** www.linkedin.com/in/nbsolari.com 2

EDUCATION

MARINE CORPS BASE • 2004-2007

Personnel Administration School

Organizational Defense Travel Administrator Course Lead Organizational Defense Travel Administrator Training MARINE CORPS INSTITUTE • 2004-2007

Fundamentals of Marine Corps Leadership

Counseling for Marines

Fundamentals of Digital Logic

Personal Finance Management

BROWARD COLLEGE • JUL 2012

Associate in Arts Degree

LEADERSHIP EXPERIENCE

Recent Experience: 2 direct employees. Supervised and insured the accuracy of their work to prevent mistakes that could cost administrative penalties.

Previous Experience: Directly in charge of 5 government employees and indirectly in charge of 20 government employees. Tasked with training, counselling and overall growth.

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