Customer Service Sales

DEIADRA KLEMENC

678-***-**** *******.*******@*****.***

CAREER PROFILE

A responsible and knowledgeable employee who is quality focused with an aptitude for customer service. Equipped with a willingness to learn and experience in administrative services. Proven ability to establish rapport with clients. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency. In search for opportunities to expand professional horizons and establish self in a company or business while aiding in its growth and development.

EDUCATION

University of West Georgia Carrollton, Georgia

Bachelors of Business Administration in Management of Information Systems May 2018

PROFESSIONAL EXPERIENCE

Greenway Health Carrollton, Georgia October 2017 – current

Associate Claims Analyst

Responsible for analyzing, auditing, and investigating client’s Accounts Receivable

Developed solid understanding of client’s process in order to strategically review and analyze denied claims

Provided client lead with direction on claim audit corrections and resolutions

Analyzed claims to ensure they followed proper guidelines and procedures

Created a monthly report for management on the financial status of outstanding and paid claims

Saddle Creek Logistics August 2016 – current

Customer Service Representative

Primary customer contact

Managed a high-volume workload within a deadline-driven environment

Resolved customer issues and took corrective action in a timely, responsive manner

Worked closely with service vendors to provide highest quality of product

Responsible for carrier service reporting and root cause analysis

Addresses customer concerns and complaints regarding sales appointments, purchased orders, and billing

Familiarized with certain information management systems, such as WMS, MicroStratergy, and SAP

Responded to customer inquiries via email and phone

Responsible for multiple daily reports dealing with inventory and storage capacity

The Chui Agencies of American Income Life Atlanta, Georgia May 2016 – March 2017

Benefits Specialist

Licensed insurance agent (June 2016) specialized in life and accidental policies

Evaluated prospective customers’ life insurance needs to determine eligibility

Reviewed clients’ existing insurance policies in efforts to provide the best coverage possible

Recommended coverage options with an individualized approach

Educated customers on insurance payment options

Aided clients with final expense arrangements

Studied and maintained up-to-date knowledge of underwriting guidelines regarding American Income Life

Motivated latest sales agents through coaching

Consistently met and exceeded all weekly sales and performance goals

Developed excellent interpersonal and oral communication skills

Dagga Boys, LLC: Steak n’ Shake Douglasville, Georgia December 2014 – June 2016

Interim HR Coordinator and Operations Specialist: Administration and Management

Processed payroll on a bi-weekly basis through Kronos

Aided in the handling of employee workers’ compensation claims and benefits

Facilitated year-end talent reviews

Worked on 401(k) benefits administration

Relayed grievances and concerns between upper management and employees

Responsible for inventory and weekly cycle counts

Assisted in the resourcing of candidates and appropriately advertising for and recruiting staff

Performed basic accounting duties

Communicated with insurances representatives on behalf of full-time employees

Maintained records of money circulation and deposits

Acquainted with constant use of Microsoft Access and Excel

Attach Boutique Douglasville, Georgia July 2013 – December 2014

Assistant Manager and Sales Associate

Maintained daily record of all transactions and generated reports for store manager

Wrote order supply requests to replenish merchandise

Demonstrated the ability to perform minor accountant work

Addressed customer inquiries and resolved customer companies

Tasked with attracting customers to store with adequate displays and promotions

Trained staff to deliver outstanding customer service

Ensured employees complied with established security, sales and recording keeping procedures

Jones Federal & Appellate, LLC Douglasville, Georgia May 2011 – July 2013

Intern

Able to perform the duties of receptionist and basic tasks of paralegal

Assisted with scheduling meetings with clients

Helped with client preparation

Knowledgeable about various types of computer software, including Amicus Attorney and the Microsoft Office Suite

ADDITIONAL INFORMATION

Trained as a tutor in English, literature, and composition

Practiced as a peer mediator

Volunteered as 4H team mediator for over five years

Volunteered administrative services at Douglas County Museum

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