Customer Service Sales

Bruce Bellegarde

* ******* ****** – Londonderry, NH – 03053

603-***-**** – **********@***.***

OBJECTIVE

To obtain a leading role in a dynamic organization where a wide variety of leadership and sales skills will be utilized to coordinate, direct and initiate programs in an organized effort to meet and exceed company goals.

SUMMARY

More than 30 years of experience in management and sales with full responsibility for business development, staff hiring and training and customer service.

Analyzed and evaluated operations to uncover areas of improvement; developed enhancements and aggressively deployed my troubleshooting and problem-solving skills with the goal of improved efficiency and customer satisfaction.

Planned, organized and managed all aspects of major projects allowing me to use my communication skills across functional and management layers to gain a competitive advantage for the company.

Actively developed and supported marketing activities built on sound financial justification methods that promoted the organization; developed new sources of revenue while providing value to the existing customers to achieve the highest possible customer service and retention.

Worked with senior management in forecasting and budget planning as well as development of training programs and support materials; organized meetings, programs and events along with planning and conducting written and oral presentations.

RECENT PROFESSIONAL EXPERIENCE

Northland Tool & Electronics 2016 - Present

National Sales Manager

Centerline Drivers 2014 - 2016

Account Manager

CTS Staffing – Northern New England 2010 – 2014

Regional Manager

PRIOR PROFESSIONAL EXPERIENCE

IronPlanet - Londonderry, NH 2008 – 2010

Territory Manager

T-Quip Sales & Rentals - Londonderry, NH 2003 – 2008

General Manager

NationsRent - Woburn, MA and Candia, NH 1998 – 2003

Operations Manager

Maine Valve & Fitting Co. - Bangor, ME 1995 – 1998

Territory Sales Representative

Colortyme Inc. - Charlotte, NC 1992 – 1995

Regional Manager

Wiseguys Rent or Buy - Lewiston, ME 1988 – 1992

Owner/ Operator

United States Air Force 1983 – 1989

Maintenance - Staff Sergeant

EDUCATION

Rumford High School, Rumford, ME

Graduated - 1983

United States Air Force

Associates Degree in Applied Science equivalent

SELECTED ACHIEVEMENTS

Business Development

Developed a business plan and market strategy for a small business and with market research and financial analysis of the region opened a rent-to-own retail outlet. Through good organization of the process, product and people as well as proper marketing and sales strategies the business grew to more than $400,000 in annual sales within the first two years.

Leadership/Organizational Process

Conceptualized and organized the Main State organization of Rent-to-Own dealers to deal with impending legislation that would have damaged the Rent-to-Own business in Maine. Served as president of the organization and with efficient planning and practical and objective approach to the lawmakers of the state successfully petitioned them to pass a different version of the law that would benefit the Rent-to-Own dealers as well as their customers.

Sales Presentation

Created and designed a computer based sales aid for use within the outside sales force by researching customer needs and enhancing current sales tools. This 40 page Power Point demonstration allowed other sales professionals from around the world to simply and logically demonstrate the company’s programs and benefits in a structured and systematic way to assure all customers were aware of the wide variety of programs offered.

Market Development

Planned, organized and implemented an effective marketing plan that led to an annual increase of over 100% growth within existing accounts. This was accomplished by using an efficient and systematic program of customer service improvements and development of new business contacts at existing accounts.

Sales / Marketing Management

Obtained a position as a Regional Manager for a national company operating 5 stores with 20 employees and as part of the new hire package agreed to an incentive package based on a performance increase of 25% within 90 days. Through analyzing the process and implementing new training and customer service programs as well as using organizational and problem solving skills the goal was realized in less than 45 days.

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