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Customer Service Technical Support

Location:
San Jose, California, United States
Posted:
January 30, 2018

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Resume:

TT THAO TRAN

**** ********* ***

Sacramento CA **829

408-***-****

E-mail: ac39ku@r.postjobfree.com

OBJECTIVE: Seeking a RMA / FQA / FQC position with opportunity for advancement.

SKILLS:

* Building, testing, troubleshooting, and repairing of electro-mechanical equipment.

* Experience with material/component and mechanic/electronic lab test.

* SMT/PCB, AOI inspections.

* Familiarity of electronic equipment such as microscope and other tools.

*Experience as logistics and/or customer service professional

* Excellent written and verbal communication skills

* Return or Warranty administration experience for a hardware vendor

* Work well in a fast-paced environment with dynamic requirements and priorities.

* Attention to detail and committed to managing problems through resolution.

* Proficient in MS software, email and internet

EDUCATION:

Certified of IPC 610

De Anza College, Cupertino CA 1989

Electronic Technician

EXPERIENCE:

07/16 – Present Jabil Corp, San Jose CA 95129

Final QA/ AOI / SMT QC / RMA Department

- Perform First Articles (FA), In-Process, Post Reflow of

Surface mounts technology (SMT) products and Final inspections (FQA) in

Electronic Manufacturing Services (EMS) environment.

- Inspect populated PCB and identify component misplacement and solder defects

per IPC-610 workmanship standard.

- Record quality results, support daily scheduled transactions.

- Operating the AOI machine, inspect for accuracy consistent detection of SMT paste,

Components placement and solder joint defects.

- Using magnification aids and stereo-microscopes,

- Support RMA and related to Quality Assurance as assigned.

04/14 – 07/16 OnCore Corp, Fremont CA 94538

RMA Coordinator / FQA for RMA Department.

- Process product returns and Conduct product failure analysis

- Ensure a high level of customer service is delivered to all customers, in accordance

with the customer Support RMA Team's objectives.

- Handle the day-to-day RMA Receiving activities

- Meet and exceed internal and external Service Level Agreements

- Maintain daily productivity / workflow reports

- Assist Customer Service with RMA Authorization processing as needed

- Work closely with internal departments such as Operations, PM, Customer Service/

Technical support, Quality and Engineering as required.

- Maintain, review and update process documentation on a regular basis,

Creating new documents as required.

- Review current processes on a regular basis and implement new processes as required

- Provided FQA support to RMA, completed Rejected Material Disposition

Paperwork and process for approval using Epicor and Clarity system.

01/12 – 03/14 AsteelFlash Inc, Fremont CA 94538

Final QA

Final SMT inspection all coating Tesla Motors products.

07/08 – 10/11 Sanmina-SCI, San Jose CA 95134

Final QC/QA

FQC (First Article) of SMT/PCB inspection all product as

Lite Point, Brocade, Simetricon,3Par, Coulomb.

5DX x-ray inspection.

Collect and interpreted traveler data, C of C and C of A documents required

by the customer and entered it on MESA system.

Final QA outgoing all SMT/PCB products.

11/03 – 5/08 Actel Corporation, Mountain View, CA 94042

Test Operator / Final QC

Set up and performed all kind of tests at test systems Teradyne J750, HP, Ando.

Operated the machine handlers: JLSI, Delta flex, Ando AHM, MT and used test

equipments:

Supported in testing, debugging, and repair PCBs

Final QC outgoing products.

REFERENCES AVAILABLE UPON REQUEST



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