Customer Service Technical Support
Resume:
TT THAO TRAN
Sacramento CA **829
E-mail: ********@*****.***
OBJECTIVE: Seeking a RMA / FQA / FQC position with opportunity for advancement.
SKILLS:
* Building, testing, troubleshooting, and repairing of electro-mechanical equipment.
* Experience with material/component and mechanic/electronic lab test.
* SMT/PCB, AOI inspections.
* Familiarity of electronic equipment such as microscope and other tools.
*Experience as logistics and/or customer service professional
* Excellent written and verbal communication skills
* Return or Warranty administration experience for a hardware vendor
* Work well in a fast-paced environment with dynamic requirements and priorities.
* Attention to detail and committed to managing problems through resolution.
* Proficient in MS software, email and internet
EDUCATION:
Certified of IPC 610
De Anza College, Cupertino CA 1989
Electronic Technician
EXPERIENCE:
07/16 – Present Jabil Corp, San Jose CA 95129
Final QA/ AOI / SMT QC / RMA Department
- Perform First Articles (FA), In-Process, Post Reflow of
Surface mounts technology (SMT) products and Final inspections (FQA) in
Electronic Manufacturing Services (EMS) environment.
- Inspect populated PCB and identify component misplacement and solder defects
per IPC-610 workmanship standard.
- Record quality results, support daily scheduled transactions.
- Operating the AOI machine, inspect for accuracy consistent detection of SMT paste,
Components placement and solder joint defects.
- Using magnification aids and stereo-microscopes,
- Support RMA and related to Quality Assurance as assigned.
04/14 – 07/16 OnCore Corp, Fremont CA 94538
RMA Coordinator / FQA for RMA Department.
- Process product returns and Conduct product failure analysis
- Ensure a high level of customer service is delivered to all customers, in accordance
with the customer Support RMA Team's objectives.
- Handle the day-to-day RMA Receiving activities
- Meet and exceed internal and external Service Level Agreements
- Maintain daily productivity / workflow reports
- Assist Customer Service with RMA Authorization processing as needed
- Work closely with internal departments such as Operations, PM, Customer Service/
Technical support, Quality and Engineering as required.
- Maintain, review and update process documentation on a regular basis,
Creating new documents as required.
- Review current processes on a regular basis and implement new processes as required
- Provided FQA support to RMA, completed Rejected Material Disposition
Paperwork and process for approval using Epicor and Clarity system.
01/12 – 03/14 AsteelFlash Inc, Fremont CA 94538
Final QA
Final SMT inspection all coating Tesla Motors products.
07/08 – 10/11 Sanmina-SCI, San Jose CA 95134
Final QC/QA
FQC (First Article) of SMT/PCB inspection all product as
Lite Point, Brocade, Simetricon,3Par, Coulomb.
5DX x-ray inspection.
Collect and interpreted traveler data, C of C and C of A documents required
by the customer and entered it on MESA system.
Final QA outgoing all SMT/PCB products.
11/03 – 5/08 Actel Corporation, Mountain View, CA 94042
Test Operator / Final QC
Set up and performed all kind of tests at test systems Teradyne J750, HP, Ando.
Operated the machine handlers: JLSI, Delta flex, Ando AHM, MT and used test
equipments:
Supported in testing, debugging, and repair PCBs
Final QC outgoing products.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate