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Administrative Assistant Medical

Charlotte, North Carolina, 28277, United States
January 30, 2018

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Kimberly Behrends

Charlotte, NC ***** - 716-***-****

Professional Summary

Enthusiastic and well-organized Administrative Assistant with solid background in electronic medical records, scheduling

management. Inpatient and outpatient records billing specialist with ICD-9, ICD-10 coding. Familiar with commercial and

private insurance carriers. Seeks a position of increased responsibility and authority. WORK EXPERIENCE

Medical Biller

Buffalo, NY - December 2011 to Present

Confirmed patient information, collected copays and verified insurance. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement


Verified and abstracted all medical data to assign appropriate codes for Urgent Care patient records. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient

Account Representative.

Applied payments, adjustments and denials into medical manager system. Submitted refund requests for claims paid in error.

Registation Secretary

WINDSONG RADIOLOGY - New York, NY - January 2009 to December 2011 Directed patient flow during practice hours, minimizing patient wait time. Retrieved physician correspondence from dictation service and made edits when necessary. Scheduled patient appointments.

Completed registration quickly and cordially for all new patients. Scheduled radiology exams for patients. Confirmed patient information, collected copays and verified insurance.

Medical Secretary

ANTHONY LEONE, M.D - Buffalo, NY - November 1997 to August 2008 Carefully reviewed medical records for accuracy and completion as required by insurance companies. Acquired insurance

authorizations for procedures and tests ordered by the attending physician. Confirmed patient information, collected copays and verified insurance. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.

Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Prepared prescription refill requests on behalf of the physician. Scheduled patient appointments.

Resolved and clarified issues with patient medications and collaborated with local pharmacies. Scheduled radiology exams for patients.

Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Prepared patient rooms prior to their arrival.

Comforted patients and provided them with reassurance and encouragement. Maintained a clean, orderly and well-stocked environment. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Maintained all confidential personnel files,

licensing and CPR compliance records.

Organized, updated and maintained over 200 patient charts. Escorted patients to examination rooms and prepared them for physician exams. Educated patients about their treatments.

Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Instructed patients and family members on proper discharge care. Maintained patient privacy and confidential patient



ARTICULATE (Less than 1 year), CLERICAL (Less than 1 year), CODING (Less than 1 year), DATABASE



Excellent communication skills Database management Professional phone etiquette Works well under pressure Articulate and well spoken Advanced clerical knowledge Accurate and detailed Always a team player

HIPPA compliant ICD-10 Coding Workshop Certified

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