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Service Oracle

Mountain View, California, United States
January 30, 2018

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***** ****** ****, *******, ** 94538 (H) 510-***-**** (C) 510-***-****


Meticulous Benefits Enrollment Specialist or administrator for over 3.6 years. Excellent atjuggling multiple tasks and working under pressure. Broad industry experience includesBenefits Enrollment, Qualifying Events and Payroll.

Authorized to work in USA


Self-motivated CSS3Strong verbal communication JavaScriptConflict resolution Oracle ERP FunctionalHTML Accounts PayableHTML5 Accounts ReceivableCSS


JANUARY 2012-JUNE 2015Benefits Specialist ADP TOTALSOURCE Hyderabad, IndiaAdministered, managed and/or governed a variety of qualified and non-qualified benefitplans on a day-to-day basis through processing of various Billing and payroll adjustment

transactions .

Processed manual carrier updates for QA discrepancies. Processed pending events exceptions& pending events for EOIs. Managed EOI Process for late entrants.

Provided back-office service support for assigned client base related to the administration ofhealth & welfare benefit plans, Payroll adjustments and billing adjustments to internalbusiness partners & service team via phone, CRM, E-mail.

Communicated with appropriate service team members, internal business partners, or thirdparty resources to ensure completion of day-to-day and Annual Enrollment activities andPayroll adjustments accordingly.

Utilizes benefits/product/process experience to identify issues, troubleshoot, and assist with aresolution. Always their for the team when additional assistance was required during AnnualEnrollment.

Performed census compared and researched/resolved issues identified through audits.Managed vendor invoices enrollment discrepancies.

Mainly responsible for performing post-AE audits (clean up activities) and Providing accurate,specific and timely performance feedback to Associates.

Cross-Trained new employees on various tasks and company procedures.

Conducted knowledge sharing sessions on weekly basis to streamline the process improvement.

Promptly responded to inquiries and requests from prospective customers.

Assumed ownership over team productivity and managed work flow to meet or exceedquality service goals.

Followed-through on all critical inter-departmental escalations to increase customer retentionrates.

Mentoring newly trained associates and conducting real time audits to avoid client feedback.

.Responsible for updating the productivity of the team in the database daily.


DECEMBER-2016Masters: Computer ScienceSilicon Valley University San Jose

2011Bachelor Of Commenrce(Hons): Economics, FinanceOsmania University, Hyderabad, Telangana, India


SupervisionSupervised team of three staff members During the Open Enrollment Period and wasawarded Idol of the month and Associate of the Quarter for successful Open Enrollment.Creative Problem Solving:Resolved issues on Flexible spending Account Enrollment with a value add which helpedin saving the working hours on two head counts.Project DevelopmentCollaborated with the IT team to automate the process of Benefits Followup.


Oracle ERP Training:Acquired skills in Oracle Apps - Procure to Pay (PTP), Order to Cash (OTC), General Ledger,Inventory,Internet Procurement, Purchasing, Internet Expenses, Accounts Payables,Accounts Receivables,Order Management.

Good Understanding and the process flow of P2P and O2C Cycle. Well versed with theMulti-Org Concepts.Got trained in Oracle E-Business Suite using 11i and R12 Functional module versions.Good Expertise of the Oracle Applications R12 salient features concerned with FinanceModules.

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