Michael B Housman 954-***-****

Hollywood, FL ****1

ac39k8@r.postjobfree.com https://www.linkedin.com/in/mihousman/

Desktop Support

* ***** ** *********** ******* support and network support. The last 5 years IT support in the healthcare industry. Provided executive level desktop support. Saved multiple companies money in purchases and re-allocating of old unused computer equipment. Reduced and improved expenses, performance, troubleshooting liaison and efficiency.

Technical Skills:

Operating Systems Windows: XP,7,8,10; MAC OSX

Server Systems Windows (Active Directory) and Exchange 2010

Networks TCP/IP; DHCP; DNS; 802.11 b/g/n; Ethernet 10/100/1000mb

Hardware HP; DELL; Microsoft Surface; desktops; laptops; IP Phones; IPhones; IPads; Ricoh/XEROX MFP; switches; wireless routers; Magtek Reader

Applications Office365; Outlook; Word; Excel; Adobe Acrobat; Skype for Business; LYNC; Cisco Desktop Agent; Camtasia; XWindows; Mocha; CareCast

Remote Desktop Bomgar; Windows RD; Team Viewer; PC Anywhere; Dameware; TightVNC; LogMeIn; Citrix Desktop; Dropbox

Administration Altiris Deployment Console; Symantec VIP Manager; PeopleSoft; Google Business

Wireless Connection AT&T; Verizon; Sprint; AirWatch; MobileIron

Service & Support ServiceNOW; Altiris Helpdesk; Remedy; Hyena; Fischer

Work Experience:

Desktop Support January 2017- Present

Desktop Support liaison for employees resolving desktop support issues

Contract Employment: Citizens Property Insurance, Millennium, Bombardier Aerospace

Provide computer users and executives with in person and remote desktop support obtaining high satisfied ratings

Responsible for all printer break fix printing, installation issues

Voicemail, email, remote access (LogMeIn) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)

Troubleshoot all issues including virus and malware, Windows Win 10 installation, setting up printers, etc.

Investigate and resolve desktop software and hardware problems for employees

Operating Systems: Windows: XP,7,8, 10; MAC OSX

Desktop Support / IT Support Specialist (Contract) Prime, FL September 2016-January 2017

Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues

Configured and purchased Windows 7, 8 desktops for employee productivity

Investigated and resolved desktop software and hardware problems for employees including executive level

Voicemail, email, remote access (PC Anywhere) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)

Purchased within budget wireless conference phone and new projector for use in the conference rooms

Setup, purchased and configured conference call software to video edit and screen save

Operating Systems: Windows: XP,7,8; MAC OSX

Desktop Support / Help Desk Analyst

VITAS HealthCare, Miramar, FL January 2015-September 2016

Desktop Support liaison for over 2,000 employees resolving desktop support user issues

Provided support thru the phone, email, fax, and remote connection. The homecare provide has over 2,000 employees that needed a diverse use of communicating information

Investigated and resolved desktop software and hardware problems for employee users

Answered, evaluated, and prioritized incoming calls: average 35/day

ServiceNOW, Remedy, voicemail, email, remote access (Bomgar) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)

Collected information about problems and used diagnostic procedures to determine the source of the error

Handled problem recognition, research, resolution, and follow-up for resolution

Michael B Housman 954-***-****

Provided multi-level support for desktops, laptops, printers, wireless devices including WIFI and mobile devices using Airwatch and Symantec VIP Manager, (always took into consideration what the customer wanted and was requesting)

Operating Systems: Windows: XP,7,8; MAC OSX, Office 2010, Office 2013, O365, Android

Desktop Support (Contract)

Fanatics Sports, Ft Lauderdale November 2014 – January 2015

Go to Desktop Support liaison who provided support for main global corporate IT office users to resolve hardware issues

Supported included MAC OS, MAC OSX, MAC’S and PC’s, email, printing, and network support

Voicemail, email, remote access (Bomgar) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)

Responsible for keeping track of software inventory for the end of each year reporting findings

Operating Systems: Windows: XP,7,8; MAC OSX

Desktop Support Engineer (Contract) July 2013- May 2014

Molina Healthcare of Florida, Doral

Provided Desktop Support to over 700 employees users in locations nationwide and locally supporting and resolving software issues

Point of contact for desktops, laptops, printers, and peripheral devices

Eliminated over 600 computer items from company inventory. Hard drive destroyer to destroy over 250 hard drives of HIPAA related information

Provided Install, move, add, and change (IMAC) services by simultaneously installing 15 computers for new employee using Altiris Deployment Console

Voicemail, email, remote access (Dameware) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)

Served as local administrator for AD, Symantec EndPoint Server, Altiris Deployment Console, and Kronis

Printer servicing and supplies handled as point of contact

Provided remote access for Administrative purposes by Dameware

New hires and all executives were trained in IT policies and use of the computer

Operating Systems: Windows: XP,7,8; MAC OSX, Office 2010

Desktop Support Administrator November 2011- July 2013

CommCare Pharmacy, Fort Lauderdale

Desktop Support Administrator for a specialty pharmacy operation; handled all IT business

Related issues including refrigerator sensors, desktops, laptops, hardware and scanners

Provided and implemented all desktop support for 75 users in 3 locations

Setup all refrigerator sensors for medicine that needed constant temperature to patch panel and server

Configured all desktops and laptops for Windows 7 deployment and addressed configuration issues using CloneZilla and TightVNC for remote access

Voicemail, email, remote access (TightVNC) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)

Served as Super Administrator for Google Business services

Computer and software licensing and end of life cycling

Provided all support and configuration for Lexmark, Fujistu Scanners, Xerox Cube, and Ricoh MFP including scanning and faxing from desktops

Purchased and tracked all computer and phone related items for end of life

New hires and all executives were trained in IT policies and use of the computer

Operating Systems: Windows: XP,7,8; MAC OSX, Office 2010, Office 2013, Android

Education and Professional Certifications:

Barry University, Miami Shores Bachelor of Science Management Information Systems

City of Hollywood Historic Preservation Board Member (2017-2020)

HDI Certified Desktop Support Technician

HIPPA Training

Microsoft Certified Professional (MCP)

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