Desktop Support Software
Resume:
Michael B Housman 954-***-****
Hollywood, FL ****1
*******.*******@*********.*** https://www.linkedin.com/in/mihousman/
Desktop Support
* ***** ** *********** ******* support and network support. The last 5 years IT support in the healthcare industry. Provided executive level desktop support. Saved multiple companies money in purchases and re-allocating of old unused computer equipment. Reduced and improved expenses, performance, troubleshooting liaison and efficiency.
Technical Skills:
Operating Systems Windows: XP,7,8,10; MAC OSX
Server Systems Windows (Active Directory) and Exchange 2010
Networks TCP/IP; DHCP; DNS; 802.11 b/g/n; Ethernet 10/100/1000mb
Hardware HP; DELL; Microsoft Surface; desktops; laptops; IP Phones; IPhones; IPads; Ricoh/XEROX MFP; switches; wireless routers; Magtek Reader
Applications Office365; Outlook; Word; Excel; Adobe Acrobat; Skype for Business; LYNC; Cisco Desktop Agent; Camtasia; XWindows; Mocha; CareCast
Remote Desktop Bomgar; Windows RD; Team Viewer; PC Anywhere; Dameware; TightVNC; LogMeIn; Citrix Desktop; Dropbox
Administration Altiris Deployment Console; Symantec VIP Manager; PeopleSoft; Google Business
Wireless Connection AT&T; Verizon; Sprint; AirWatch; MobileIron
Service & Support ServiceNOW; Altiris Helpdesk; Remedy; Hyena; Fischer
Work Experience:
Desktop Support January 2017- Present
Desktop Support liaison for employees resolving desktop support issues
Contract Employment: Citizens Property Insurance, Millennium, Bombardier Aerospace
Provide computer users and executives with in person and remote desktop support obtaining high satisfied ratings
Responsible for all printer break fix printing, installation issues
Voicemail, email, remote access (LogMeIn) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)
Troubleshoot all issues including virus and malware, Windows Win 10 installation, setting up printers, etc.
Investigate and resolve desktop software and hardware problems for employees
Operating Systems: Windows: XP,7,8, 10; MAC OSX
Desktop Support / IT Support Specialist (Contract) Prime, FL September 2016-January 2017
Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues
Configured and purchased Windows 7, 8 desktops for employee productivity
Investigated and resolved desktop software and hardware problems for employees including executive level
Voicemail, email, remote access (PC Anywhere) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)
Purchased within budget wireless conference phone and new projector for use in the conference rooms
Setup, purchased and configured conference call software to video edit and screen save
Operating Systems: Windows: XP,7,8; MAC OSX
Desktop Support / Help Desk Analyst
VITAS HealthCare, Miramar, FL January 2015-September 2016
Desktop Support liaison for over 2,000 employees resolving desktop support user issues
Provided support thru the phone, email, fax, and remote connection. The homecare provide has over 2,000 employees that needed a diverse use of communicating information
Investigated and resolved desktop software and hardware problems for employee users
Answered, evaluated, and prioritized incoming calls: average 35/day
ServiceNOW, Remedy, voicemail, email, remote access (Bomgar) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)
Collected information about problems and used diagnostic procedures to determine the source of the error
Handled problem recognition, research, resolution, and follow-up for resolution
Michael B Housman 954-***-****
Provided multi-level support for desktops, laptops, printers, wireless devices including WIFI and mobile devices using Airwatch and Symantec VIP Manager, (always took into consideration what the customer wanted and was requesting)
Operating Systems: Windows: XP,7,8; MAC OSX, Office 2010, Office 2013, O365, Android
Desktop Support (Contract)
Fanatics Sports, Ft Lauderdale November 2014 – January 2015
Go to Desktop Support liaison who provided support for main global corporate IT office users to resolve hardware issues
Supported included MAC OS, MAC OSX, MAC’S and PC’s, email, printing, and network support
Voicemail, email, remote access (Bomgar) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)
Responsible for keeping track of software inventory for the end of each year reporting findings
Operating Systems: Windows: XP,7,8; MAC OSX
Desktop Support Engineer (Contract) July 2013- May 2014
Molina Healthcare of Florida, Doral
Provided Desktop Support to over 700 employees users in locations nationwide and locally supporting and resolving software issues
Point of contact for desktops, laptops, printers, and peripheral devices
Eliminated over 600 computer items from company inventory. Hard drive destroyer to destroy over 250 hard drives of HIPAA related information
Provided Install, move, add, and change (IMAC) services by simultaneously installing 15 computers for new employee using Altiris Deployment Console
Voicemail, email, remote access (Dameware) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)
Served as local administrator for AD, Symantec EndPoint Server, Altiris Deployment Console, and Kronis
Printer servicing and supplies handled as point of contact
Provided remote access for Administrative purposes by Dameware
New hires and all executives were trained in IT policies and use of the computer
Operating Systems: Windows: XP,7,8; MAC OSX, Office 2010
Desktop Support Administrator November 2011- July 2013
CommCare Pharmacy, Fort Lauderdale
Desktop Support Administrator for a specialty pharmacy operation; handled all IT business
Related issues including refrigerator sensors, desktops, laptops, hardware and scanners
Provided and implemented all desktop support for 75 users in 3 locations
Setup all refrigerator sensors for medicine that needed constant temperature to patch panel and server
Configured all desktops and laptops for Windows 7 deployment and addressed configuration issues using CloneZilla and TightVNC for remote access
Voicemail, email, remote access (TightVNC) and in person requests for hardware, software, network, and mobile devices (iPhone and IPad)
Served as Super Administrator for Google Business services
Computer and software licensing and end of life cycling
Provided all support and configuration for Lexmark, Fujistu Scanners, Xerox Cube, and Ricoh MFP including scanning and faxing from desktops
Purchased and tracked all computer and phone related items for end of life
New hires and all executives were trained in IT policies and use of the computer
Operating Systems: Windows: XP,7,8; MAC OSX, Office 2010, Office 2013, Android
Education and Professional Certifications:
Barry University, Miami Shores Bachelor of Science Management Information Systems
City of Hollywood Historic Preservation Board Member (2017-2020)
HDI Certified Desktop Support Technician
HIPPA Training
Microsoft Certified Professional (MCP)
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