Technical Writer Information Technology

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Nina Robertson

**** ********* ****, **** ****, CA 95628 916-***-**** (home) 916-***-**** (cell) ************@*********.*** OBJECTIVE

My objective is to find a position with a company where I can share my extensive writing, editing, research, and project planning experience to contribute to the excellence of my team. PROFESSIONAL EXPERIENCE

12/07- 8/17 American Driving Records (ADR) under First Advantage Corporation, CoreLogic, and SambaSafety Senior Technical Writer/Editor

• Wrote and edited user manuals and reference guides for proprietary software applications

• Developed and maintained Application Program Interface (API) documentation

• Prepared release notes for new software functionality

• Collaborated with programmers to create XML specifications for external customers

• Created and maintained online help systems for multiple products

• Rebranded online and hard copy documentation with each company name change

• Worked with offsite coworkers to create the forms and map the fields for document assembly function

• Supported internal customers from every department in multiple sites across the United States

• Created a common repository and version control for tracking and maintaining customer-facing documents

• Spearheaded and/or participated in company community service and team-building events

• Created online PDF forms with auto-populating text fields

• Owned the process for formatting, tracking, organizing, and creating the numbering system for all company business continuity and disaster recovery plan documents

12/04- 9/07 Wachovia Education Finance

Senior Technical Writer/Editor

• Wrote and edited company policies and procedures in compliance with government laws and regulations and per industry standards

• Created an alphanumeric document tracking system

• Developed policy and procedure change process

• Implemented documentation version control methodology

• Maintained the Technical Publications documentation database 9/04- 12/04 DST Output

Project Analyst

• Wrote Project Requirements Specifications

• Gathered requirements and wrote Input Data Mapping Documents

• Acted as liaison among subject matter experts and project managers 6/04- 9/04 Intuit/Spherion (contract)

Senior Technical Writer

• Mapped help files

• Wrote online help for user guide

• Wrote new user guide content

• Edited existing user guide content

• Performed usability testing on new software application

• Indexed user guide and online help

Nina Robertson

10/17/17 Page 2 of 2

11/00- 1/04 DST Output

Senior Technical Writer

• Maintained current content on the Engineering intranet site

• Developed and implemented online Customer Satisfaction Survey

• Created the online Engineering Change Notification (ECN) form

• Defined and documented Engineering Change Notification process

• Defined and documented Design and Documentation Drafting Standards

• Created intra-department Service Level Agreement

• Created engineering documentation templates

• Trained associates on department procedures

• Documented the Business Continuity Plan

• Documented Engineering system assemblies

• Wrote project requirement specifications, process guides, assembly instructions, user guides, and other engineering project documentation

9/00- 11/00 DST Output/Kelly Services (contract)

Technical Writer

• Wrote department process and procedure documents for the Engineering Department 9/98- 9/99 Intel Corporation/Kelly Services (contract) Technical Writer /IT Training Assistant/Technical Documentation Assistant

• Deployed Information Technology training materials

• Created and edited newsletter

• Managed Information Technology course waitlists

• Managed and tracked proprietary technical documents

• Created international video library documentation

• Facilitated non-disclosure agreements among collaborating corporations

• Wrote and edited process guides

• Managed virtual storefront

• Maintained product database

3/97- 12/97 Intel Corporation

Press Relations Intern

• Analyzed technical articles for accuracy and key messages

• Compiled editorial calendars and sent out news releases

• Planned and facilitated media trainings

EDUCATION

Masters of Arts in English May 2002 California State University, Sacramento Technical Information Development Certificate October 2000 California State University, Sacramento, RCE Bachelor of Arts in English January 1998 California State University, Sacramento SKILLS

Microsoft Office Suite Jira Information Mapping Lotus Notes Adobe FrameMaker Adobe Acrobat Writer/Distiller Agile XML HTML RoboHelp Adobe Lifecycle Designer SAP

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