Customer Service Medical

Fatimah Labban

949-***-**** • **** king street, apartment #1306 • Alexandria, VA 22302 • ****.******@*****.*** EDUCATION

GEORGETOWN UNIVERSITY, Graduate School of Arts & Sciences Washington, DC Master of Science, Biotechnology “Biobusiness Track” December 2017

• Scholarships: SACM” Saudi Arabian Culture Missions”

• Relevant Coursework: Commercialization for biotech industry, Management strategies for biotech industry, Entrepreneurial biotechnology, Current good manufacturing practice, FDA case studies, Marketing applications, Biotech industry, Financial matrix, intellectual property. UNIVERSITY of California Irvine Irvine, CA

English Language Institute December 2015

• Finished 7 level of intensive English language

KING ABDULAZIZ UNIVERSITY, School of Sciences Jeddah, Saudi Arabia Genetic Engineering & Biotechnology July 2014

• Internships at CEGMR "Center of Excellence in Genomic Medicine Research"

• Relevant Coursework: Forensic biotechnology, Resource management, immunology EXPERIENCE

Georgetown University Medical Center Washington, DC Clinical Trial Assistant, Department of neurology May- June 2017

• Organized forms and documents of the trial before patient appointment

• Focused on having correct patient information in all new and old documents

• Verified every document before use it to ensure the integrity of the study

• Regulated original document at specific binder with making copies used by physicians

• Worked on Data Base Management Systems (DBMS) to ensure patient data confidentiality and protection

• Booked a CRU appointment for patient before two days of the appointment

• Prepared the drug ordered form to pharmacy

International Medical Hospital Jeddah, Saudi Arabia Customer Care Representative September 2014- August 2015

• Answered telephone and either responded to inquiries, directed caller to appropriate personnel, or initiateed a triage slip for response by medical personnel

• Scheduled appointments and entered appointment date and time into computerized scheduler with a high rate of accuracy

• Provided exemplary customer service; treated patients and coworkers with courtesy and discretion Greeted and directed patients, salespeople, and visitors

• Registered patients by verifying that each patient's record is up to date and accurate made appropriate changes in computer system and on patient's chart

AL-shayaa company Jeddah, Saudi Arabia

Retail Sales Associate June 2014- September 2014

• Ensured high levels of customer satisfaction through excellent sales service

• Assessed customers’ needs and provided assistance and information on product features

• Maintained in-stock and presentable condition in assigned areas

• Actively seek out customers in store and help match their needs with our products

• Remained knowledgeable on products offered and discuss available options

• Maintained consistent service in multiple store locations

• Teamed up with co-workers to ensure proper customer service DISTINCTIONS

Software: Microsoft Word, PowerPoint, Excel; Abobe Photoshop.

Volunteer Service: • 3rd IMC live intervention symposium, 2015.

• Volunteer in interventional cardiology (IMC Life), January 2015

• Volunteer in diabetes awareness day in international medical hospital, November 2014.

laboratory technique:

DNA Extraction, RNA Extraction, PCR, Gel Electrophoresis, and Sequence. Training and workshops:

• Art with Dealing with Patient workshop, March 2015.

• CEGMR Training program schedule of biotechnology student, Mar – Apr 2014 (Saudi Arabia, Jeddah).

Scientific session: • Collaborative Institutional Training Initiative “CITI” Program Courses:

• Biomedical Responsible Conduct of Research

• Conflicts of Interest

• GCP Course for Clinical Trials Involving Investigational Drugs

(international / ICH focus)

• Group 1. Biomedical research investigators and key personnel.

• HIPAA and Human Subjects

• IACUC Chairs, Members and Coordinators

• Investigators, Staff and Students

• Medical terminology, March 2015.

• Ambassador myself program, 2015

• Best patient care team ” employee of the month”, May 2015

• 10th applied medical sciences students’ annual meeting, March 2014

• Cardiopulmonary resuscitation BLS provider, November 2014

• The 2nd international genomic medicine conference in Saudi Arabia, November 2013

• Way to solve problem, 2012

• The World AIDS Day campaign, December 2012

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