Sign in

Management Manager

Mumbai, Maharashtra, India
January 30, 2018

Contact this candidate


Balaji Ramamurthy

Contact: +91-983******* / +91-222*******

E-mail: /


Associate Manager/Manager -

Applications Support and Quality

A qualified Project Manager with 4 years experience and 10 years of Technical experience including client visit to following countries - (UK, Germany, Netherlands, Spain and U.S.A) tenure, seeking leadership challenges

Executive Summary

Valid U.S. B1/B2 visa.

Accomplished track record in leadership/management of IT Service Delivery, SLA Management, Cost Management, Stakeholder Management, Change Management and Incident/Problem Management.

Extensive experience on Project Delivery Coordination as Onsite Coordinator through project planning, monitoring & control, change control & configuration management, time & effort estimation, quality & risk management and communication between project stakeholders.

Similar expertise in Solution Architecture through Functional Analysis (FA) of Business Requirements; Solution Strategy to Support the FA; Selection & Evaluation for Solution Design; Monitoring & Review of Development/Customization; Integration & Testing.

Adept in Team Management skills like tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, motivation & mentoring

Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills

Technical Skills

Operating Systems





MS SQL Server 2008 R2/2000, ORACLE 8.0, ORACLE 11G

Design Methods

RUP, FDD, eXtreme Programming - TDD, Refactoring

Web Tools

VB.NET, ASP.NET, HTML 5.0, CCS 3.0, JavaScript

Scripting Languages

Mongo.JS, Angular.JS, Node.JS

Development Tools

Visual Studio 2012

Configuration Tool

Visual SourceSafe 6.0, GIT-STASH

Reporting Tools

Crystal Report 7.0, Crystal Report.Net


BMC Remedy, Service Now

Project Tool

MS Project



Other Tool

Active Batch 7.0/9.0


~PRINCE2 (Foundation, Practitioner)

~ITIL v3 (Foundation)

~Conducted Improvements workshop in Utrecht, The Netherlands

~Conducted Improvements workshop in Madrid, Spain

~HTML5.0, CSS3.0, Mongo.JS, Angular.JS, Node.JS from WISEN Technologies

Professional Experience

Professional Key Achievements:

~Data Center Migration – Movement of Application structure to new Data Center

~Identified waste in the investigation process followed by team to resolve issues. This enabled team to close tickets more efficiently.

~Implemented Agile Scrum project management methodology for iterative development.

~Implemented Virtual Stream Mapping of Lean project management methodology to save project time.

~Implemented Agile eXtreme Programming project management methodologies – Test Driven Development and Refactoring to manage specific work from customers.

~Identified issues in Build Process and resolved them using Configuration Tool

Helios and Matheson Global Services, Chennai : Sept 2014 till May 2016

Incedo : May 2016 till date

Role: Tech Lead in Visual Basic 6.0, Oracle 11G, Crystal Reports 9, .NET.


1.Manage Services to client

2.Oversee production reports to business users

3.Daily update of work products to Clients

4.Facilitate teams’ requirements like training needs, liaising with business / client

5.Supervising solution provided in work related to enhancement, bug fixes

6.Priortize Business Production Issues

7.Be a Single Point of Contact for the Client

8.Improvements in Technical Process like Build Process, Deployment Process

9.Coordinate with different teams, vendors to ensure quality of delivery

10.Manage development team to ensure seamless and quality deliverables to customer

11.Ensure service delivery to Clients by managing Team Utilization

12.Ensure billing to Clients by Forecasting Team Utilization

Direct reportees: 4 tech leads.

Capgemini Consulting India (P) Ltd., Mumbai : Nov 2004 to Feb 2014


~Use Methodologies like Test Driven Development (TDD), Refactoring, ITIL and DMAIC

~Managed tools & technologies like Visual Basic 6.0, VB.NET, ASP.NET, Visual Basic for applications (VBA), PL/SQL in SQL Server, MS Access, BMC Remedy, CoCoNet and Visual Studio.

~Ensured Service Deliverables meets deadline and budgets, ensuring application remained business-critical, managing team billing, performance, KT Plans

~Maintained business-criticality of applications, use Kanban project management methodology to manage Workflow from customers and team.

~Provided monthly reports to management on number of priority tickets, ageing tickets and produce Service Improvement Plan to reduce the tickets, maintain the quality service provided to Clients.

~Ensure service delivery to Clients by managing Team Utilization

~Ensure billing to Clients by Forecasting Team Utilization

Direct Reportees: 10 (Team members and managers)


~B.Com., Osmania University, Hyderabad (1993) with 50%

~P.G. Diploma (Finance Management), Welingkar Institute, Mumbai (1997) with First Class (65%)

~P.G. Diploma (Computer Application), CMC Ltd, Mumbai (2000) with First Class (74%-stood first with Rank holdership benefits)

Personal Particulars

~Date of birth : 25-04-1973

~Languages known : English, Hindi, Tamil and Marathi

~Address : B/7 Kamalalaya, Plot Nos 10-11, Bima Vilas C.H.S., Chheda Nagar, Chembur, Mumbai - 400089

~Nationality : Indian

~Passport No : G2452539 (valid till March 2017 with valid U.S. B1/B2 visa)

~Location Preference : Only to Mumbai or Abroad (U.S, U.K, Australia)

Contact this candidate