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Administrative Assistant Customer Service

Winston-Salem, North Carolina, United States
January 30, 2018

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Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

§Academic Honors Recognition / Honor Roll.

§Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 35 - 45 WPM.


Basic Coding Skills for ICD/CPT Medical Billing Third Party Medicare Medicaid HMO PPO

CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Records Management Release of Information

Electronic Health Records EHR / EMR Greenway Computer Information Systems

HIPAA Compliance Anatomy & Physiology Meaningful Use ICD-9 ICD-10

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management

Medical Transcription Office Accounting MS Office / MS Word


Private Duty Care - Goldsboro, NC 12/2011 – 05/2017

Certified Nurse Assistant

§Assisted with activities of daily living – personal hygiene, feeding, and ambulation.

§Completed logs documenting patient condition and activities.

§Provided for patient dependency needs such as nutrition, hygiene, and psychological comfort.

Bishop and Sons - Philadelphia, PA 10/2008 - 12/2011

Administrative Assistant / Secretary

§Maintained calendar, appointments, and meetings.

§Created weekly and monthly reports and presentations.

§Updated company social media for business development and marketing initiatives.

Home Stay - Goldsboro, NC 02/2003 - 04/2008

Home Health Aide

§Provided companionship and personal care.

§Handled light housekeeping and prepared meals.

§Kept accurate and current records.


Ultimate Medical Academy

Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017

Harrisburg Community College

Certified Nursing Assistant, 2011

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