Administrative Assistant Customer Service
Resume:
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
§Academic Honors Recognition / Honor Roll.
§Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 35 - 45 WPM.
KEY QUALIFICATIONS
Basic Coding Skills for ICD/CPT Medical Billing Third Party Medicare Medicaid HMO PPO
CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Records Management Release of Information
Electronic Health Records EHR / EMR Greenway Computer Information Systems
HIPAA Compliance Anatomy & Physiology Meaningful Use ICD-9 ICD-10
Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration
Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management
Medical Transcription Office Accounting MS Office / MS Word
PROFESSIONAL EXPERIENCE
Private Duty Care - Goldsboro, NC 12/2011 – 05/2017
Certified Nurse Assistant
§Assisted with activities of daily living – personal hygiene, feeding, and ambulation.
§Completed logs documenting patient condition and activities.
§Provided for patient dependency needs such as nutrition, hygiene, and psychological comfort.
Bishop and Sons - Philadelphia, PA 10/2008 - 12/2011
Administrative Assistant / Secretary
§Maintained calendar, appointments, and meetings.
§Created weekly and monthly reports and presentations.
§Updated company social media for business development and marketing initiatives.
Home Stay - Goldsboro, NC 02/2003 - 04/2008
Home Health Aide
§Provided companionship and personal care.
§Handled light housekeeping and prepared meals.
§Kept accurate and current records.
EDUCATION
Ultimate Medical Academy
Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017
Harrisburg Community College
Certified Nursing Assistant, 2011
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