Health management, Benefits Contracts, Customer Service Data Entry

La’Nita Wrenn

**** ***** ***** **** **********, MD 20744

Telephone : 301-***-****

Cell : 301-***-****

Email: Address **********@***.***

Objective:

To institute organizational strategies and measures for continuous improvements and efficient business operations. Self-starter who meets project deadlines and requirements, while performing multiple tasks within fast-paced environments. Responds rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities while remaining a strong team player.

Education

Montgomery Blair High School, Maryland

Diploma, 6/93

Major: General Studies GPA 3.0

Skills

13years of Customer Service, Clerical, and Managerial Experience

Proficient in, Windows 98, Microsoft Word, Excel, Word Perfect, Microsoft Office Outlook

Type 50 WPM expert

Capable of using computers, scanners, printers, Dictaphone, faxes, and other office related

equipment.

Awards

April -1999 Certificated of Appreciation, MCIWORLDCOM

March 2000 Certificated of Top Team Leader, MCIWORLDCOM

June 2000 Metal of Best Quality Assurance, MCIWORLDCOM

July 2000 Plaque for VIP Club, MCIWORLDCOM

May 2005 & 2006 Certificated of Appreciation, Washington Informer Newspaper.

March 2005, 2006, 2007, 2008 Certificated of Appreciation, Washington Informer Spelling Bee.

March 2006, 2007, 2008 Trophy for Best Consoler, Washington Informer Citywide Spelling Bee.

Work History

The Washington Informer Newspaper

Office Manager

2004-Present

Open Office/ Close Office.

Fax and email daily.

Managed all interns and freelance employees

Obtain the office ECX2000 Inter-Tel phone system that includes over 6 lines and 50 sub-lines.

Maintain subscription database with more than 900 entries.

Provide Affidavits for publication legal notices.

Conduct and Organizes the Washington Informer weekly domestic wire transfers.

Mail monthly subscriptions renewal letters and renewal forms.

Open mail, sign for packages.

Ship FedEx, UPS, DHL, and other delivery services for all of our media/ and or publication needs.

Screen and circulate all faxes.

Order and maintain all office inventories.

Coordinate staff seasonal revels, celebrations.

Organize all staff conferences, meetings.

Coordinate the Washington Informer City Wide Spelling Bee’s.

Manage office petty cash and logs.

Make account receivable deposits.

Allocate checks weekly to employees and contractors

Assist staff members with projects and day-to-day duties.

Answer all telephone lines., walk-in request, or complaints.

Take initiative when necessary.

Assist, Publisher, Accountant, and the Advertising, Marketing department with any other duties when needed.

Sustain the (Washington Informer Newspaper) Audit – CVC- Circulation Verification Council- Reports on Zip codes, Quarterly reports, Website reports, and Member Questionnaires.

Manage monthly -Meter Reading request for (Commonwealth) Digital Office Solutions

A&A Certified Home Inspection & Pest Control Co

Office Manager

2003-2004

Assist Agents from different Real Estate Companies and General Population with Home

Inspection and Termite Inspection Appointments

Answered all Inbound and Outbound Main Switchboard line for Customer Services, Price

Quotes or Appointments

Supervise “6” Home Inspectors Technicians and Termite Treatment Technicians

Process all information in Corel Word Perfect and Microsoft Word, Excel Sheets Database

Fax and Email all Termite & Home Inspection Reports and Process Invoices for all

Inspections for HUD, VA Homes and the General MD, DC, VA

Organized and filed all reports, Updated Report, Renewal Warranty’s

Process Credit card, Check, Money Orders, Cash for all payments of service

Bookkeeping, Account Payable and Receivable

Allocated checks weekly.

Complete Work Order Request forms and Processed and revised all

Reports and Documents

American Dental Education Association

Data Entry Assistant

2001-2002

Submitted Deans letter, transcripts,

Entered Candidates Education and GPA, on the ADEA

application form for dental school

Processed all data that is mailed in for school desired of the applicant, process, Credit Cards,

Master Card, Visa, American Express Check, Money Orders for fee for the school desired of

Candidate

Via Email and Shipping all applications to the dental school programs for each candidate

United Stated Department of Treasury

Customer Affairs Assistant

2000-2001

Assist Customer via Telephone and mail with information concerning US Mint Coins

catalogs and products.

Reviewed and organized information from customer History Log to update all order status

request of the customer

Process Telephone Orders and Mail order forms for coin purchases

Update all customer existing and new customers information onto our mailing list database.

Distribute all new brochures for purchase

Introduce new US Mint product.

Assist in training of New Employees that came in the US Mint department

MCIWORLDCOM

Project Analyst / Customer Service Representative

1997-2000

Entering all random check on the directory assistant by calling and gathering information on

the quality of services rendered.

Compiled information into the MS Excel Sheet Database.

Contact Quality Assurance Managers with problems via email for prompt resolution.

Consulting customer on bill payment and various accounts issue via inbound phone calls

market New MCIWORLDCOM products and services to existing MCI Customers

Entered new customer into Database for new services,

Advised customer on different long distance plan that best fit their home or office.

References:

Available upon request.

Contact this candidate