Manager Microsoft Office

VALERIE ZIMMERMAN

Over ** Years’ Experience

Human Services, Administration & Support Professional….

**** ****** ******, ***. ** Ridgewood, New York 11385

Phone: 347-***-****/Mobile: 347-***-**** **************@*****.***

PROFILE

Dynamic and resourceful Human Services Professional with over 10 years’ experience as a dedicated and technically skilled professional with a versatile support skill set developed through experience as a Human Resources Coordinator, Quality Assurance Coordinator, Case Manager, Advocate and Associate. Excel in resolving employer challenges with innovative solutions, systems and process enhancements proven to increase efficiency and client satisfaction.

CORE COMPETENCIES

Facilitate Individual Service Plan Reviews

Advocate

Developed Psychosocial

Produce Creative & Innovative Outcomes

Behavior Modification

Result focus

One-on-One Counseling

Community Liaison

Developed individual Service Plans

Facilitated Women Groups

High Ethical Thought & Behavior

One-on-One Counseling Abilities

SUMMARY OF QUALIFICATIONS

Samaritan Village Bronx, New York July 2016-Present

Patient Care Navigator

Provide direct care management services to clients living with HIV, other chronic diseases, substance user, and mental ill.

Responsible for a case load of approximately 50- 65 participants.

Initiate and coordinates the implementation of the comprehensive care plan.

Coordinates and oversees services between participants and extended care team providers to ensure that integrated care plan is fully implemented.

Accompany participants to appointments when required

Perform home visits to assess participants living environments to ensure appropriate living situation.

Work and communicate effective with the interdisciplinary team of providers, including primary care providers, psychiatrists, therapists, substance use treatment programs and other providers.

Perform entitlements reassessment, coordinating logistics, transportation and childcare arrangement.

Assist patient with creating a care plan and uploading in EMR in three health home systems.

Maintain client related records and other required documentation according to the protocols and standards of the company.

Samaritan Village Bronx, New York Nov 2015-June 2016

Case Manager

Worked with substance abuse recovery and MICA population to transition from three quarter housing to permanent or supportive housing.

Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided narratives of client contacts, and relevant correspondence.

Escorted and assisted client's with HRA applications and appointments.

Advocated on client's behalf, medical, mental health, potential housing and other community services.

Linked client's with community agency.

Providing all required all required information for weekly/monthly/quarterly/annual reports.

Federation of Multicultural Programs

Medical Service Coordinator (MSC)

Brooklyn, New York

March 2011 – March 2014

Conducted and administered Individual Service Plan Reviews, for the Intellectual Disable Populations

Maintained a caseload of 10 Individuals: 5 were Commissions of Advisory Board Represented (CAB).

Acted as a Liaison for Day Programs, Corporate Office and other outside agency.

Advocated for social services, health care and resources for overall needs.

.

Federation of Multicultural Programs

Quality Assurance Coordinator

Brooklyn, New York

Nov 2007- March 2014

Worked with facility management to ensure compliance with all applicable State and Federal regulations, as well as with agency policies and procedures.

Served as departmental liaison as needed with both outside regulatory agencies and internal operations.

Developed systems designed to verify and monitor programs for ongoing compliance.

Worked with facility management to develop acceptable corrective action plans in response to internal and external audit findings.

Assisted with the pre-audit preparation and review of new and existing programs.

Maintained a liaison with parents and/or correspondents regarding their satisfaction and/or concerns with the FMCP of NY, Inc. program and the care provided.

Volunteers of America

Case Manager

Brooklyn, New York

November 2004 – June 2007

Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided narratives of client contacts, and relevant correspondence.

Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.

Monitored and recorded clients' progress to ensure that goals and objectives are met.

Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.

Maintained contact with clients during job training and placements to resolve problems and evaluate placement adequacy.

Deliberated with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.

Arranged for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.

Analyzed information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.

Developed and maintain relationships with community referral sources, such as schools and community groups.

Located barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.

Volunteers of America

Recreation Manager

Brooklyn, New York

November 2004 – June 2007

Designed and implemented new programs aimed at enhancing motivation through socialization and the development of leisure time skills for a diverse group of clients.

Facilitated women group and organized agency events.

Motivated the (MICA) and (HIV/AIDS) client’s self-esteem.

Identified and referred clients with psychological and/or mental problems to appropriate services.

Managed the recreation and arts-n-crafts programs and oversaw recreation inventory.

Developed contacts with various sources for off-site activities.

Youth Advocate Program

Advocate

New York, New York

November 2004 – November 2005

Provided supportive resources as well as created and organized events for clients and their family members.

Advocated for client’s interest in court or ACS hearings.

Created and maintained service plans for clients and their families.

Introduced client’s to community resources to help strengthen their family structure.

HIGHLIGHTED TECHNICAL SKILLS

Epaces, Allscripts, MAPP, Windows, Internet Explorer, E-mail, Microsoft Office: Word, PowerPoint, Excel, Outlook, Type 50 WPM

EDUCATION

Bachelor of Professional Studies in Human Services; Graduated: May 2007

Metropolitan College of New York, New York

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