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Customer Service Sales

Atlanta, Georgia, United States
January 30, 2018

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Shaleena Abron

**** – B Brentwood Way

Atlanta, GA 30350


LinkedIn Profile:


Sales administrative professional with over 9 years CRM system and administrative support experience in a corporate setting seeking a Coordinator role that will further my career development involving analyzing external sales data, CRM, and fostering client/business relationships. I am competent in various sales systems and am comfortable learning and adapting to other industry specific software.


* Customer Relationship Management (CRM) * Sales Support & Administration

* Customer Service * A/R Reconciliation

* AS400 * Sales Data Processing


Hire Dynamics/Office Team August 2016 to Present

Administrative Contractor

Various sales and marketing administrative functions

News America Marketing Atlanta, GA January 2016 to June 2016

Program Associate

Communicate between clients and internal departments

Analyze customer data to identify trends and areas of growth

Develop competitive tracking insights, prepared Power Point presentations and compiled proposal information for current and potential clients

Assist sales team in meeting planning and preparation, order processing and other sales activities

Develop market list strategies that will enable your clients to most effectively target their consumer

Assist in the reconciliation process of outstanding invoices

Work with a team of Account Coordinators to improve general account management processes

Generate and manage program timelines

New Horizons Computer Learning Centers, Atlanta, GA July 2014 to October 2015

Student Services Coordinator/Sales Administrator

Provided sales administrative support to B2B and B2C sales teams

Served as main point of contact and providing one-on-one customer service for larger accounts

Assisted Sales Manager with reports and lead generation by gathering industry data

Created business proposals

Created and processes orders using MS CRM Dynamics

Processed sales proceeds daily

Enrolled students and provides student support services regarding courses

Billing/Invoicing to various state government agencies

Proctored IT/Security certification examinations (Pearson Vue Certified)

Ajilon Professionals/Randstad, Greater Atlanta Area, GA February 2013 to June 2014


Used vehicle warranty claims end processing, GL accounting

Consults as a CRM Specialist integrating company data from to Microsoft Dynamics CRM

Data entry, AS400, billing entries, J/V processing, filing system updates and organization

Follow-up contact to clients regarding RFI and purchase order processing

Answering and transferring calls using multi-line phone systems

Data Entry and basic accounting

Human resource file auditing

Enterprise Rent A Car, Atlanta, GA March 2007 to August 2012

Car Sales Administrator (Remarketing Department)

Performed administrative tasks associated with the car sale process

Provided administrative support to remarketing sales managers

Accompanied sales managers for relationship-building sales calls

Coordinated client/auction visits, handles outgoing mail to buyers

Processed sales data information for 200 units/wk from buyers/auction block summaries

Fostered and maintained healthy relationships between auction contacts and company

Performed cash receipt and account out-of-balance resolution accounting procedures

Used CRM system to perform vehicle analysis and the deletion from service process

Used CRM to record the condition of the sold vehicle along with gross price and all applicable sale fees (purchase/buyer’s order processing)

Analyzed and compiled weekly GL/2150 accounting reports

Communicated vehicle payment issues with accounting and remarketing managers

Resolved payment or arbitration issues with dealership and auction clientele

Assisted the remarketing department with car information and reassigning vehicle titles

Completed paperwork for Georgia state departments for duplicate titles, title corrections and title transfers

Utilized MS Excel-based software to complete delete process and damaged claim cost adjustment for all damaged vehicles

Department of Children and Families, Orlando, FL June 2002 to February 2007

Economic Self-Sufficiency Specialist

Determined public assistance eligibility based on interview process

Maintained caseload of over 1000 cases with a 97% accuracy rate

Gathered pertinent information from client

Provided clients with customer service

Fraud prevention, referral for recovery of benefits issued in error and data entry

100% fraud prevention success rate

Tracked data exchange and system alerts to monitor case changes and activities.

Utilize secure agency sources FAIR, DLES, Florida System to perform assessments of clients’ financial and medical need in order to determine appropriate and accurate benefit entitlement


Proficient in Microsoft Office Suite, Lotus Notes, Adobe, PeopleSoft, EVMS (SalesForce CRM system), Sage CRM, Microsoft Dynamics CRM, AS400 and basic knowledge of SAP.


BS, Sales and Marketing, GPA 3.1/4.0; Tuskegee University, Tuskegee, AL

MBA, Business Administration, GPA 3.4/4.0; University of Phoenix, Atlanta, GA

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