Customer Service Sales
Resume:
Shaleena Abron
***********@*****.***
**** – B Brentwood Way
Atlanta, GA 30350
LinkedIn Profile: www.linkedin.com/pub/shaleena-abron/10/42b/a21
PROFESSIONAL SUMMARY:
Sales administrative professional with over 9 years CRM system and administrative support experience in a corporate setting seeking a Coordinator role that will further my career development involving analyzing external sales data, CRM, and fostering client/business relationships. I am competent in various sales systems and am comfortable learning and adapting to other industry specific software.
CORE COMPETENCIES:
* Customer Relationship Management (CRM) * Sales Support & Administration
* Customer Service * A/R Reconciliation
* AS400 * Sales Data Processing
PROFESSIONAL EXPERIENCE:
Hire Dynamics/Office Team August 2016 to Present
Administrative Contractor
Various sales and marketing administrative functions
News America Marketing Atlanta, GA January 2016 to June 2016
Program Associate
Communicate between clients and internal departments
Analyze customer data to identify trends and areas of growth
Develop competitive tracking insights, prepared Power Point presentations and compiled proposal information for current and potential clients
Assist sales team in meeting planning and preparation, order processing and other sales activities
Develop market list strategies that will enable your clients to most effectively target their consumer
Assist in the reconciliation process of outstanding invoices
Work with a team of Account Coordinators to improve general account management processes
Generate and manage program timelines
New Horizons Computer Learning Centers, Atlanta, GA July 2014 to October 2015
Student Services Coordinator/Sales Administrator
Provided sales administrative support to B2B and B2C sales teams
Served as main point of contact and providing one-on-one customer service for larger accounts
Assisted Sales Manager with reports and lead generation by gathering industry data
Created business proposals
Created and processes orders using MS CRM Dynamics
Processed sales proceeds daily
Enrolled students and provides student support services regarding courses
Billing/Invoicing to various state government agencies
Proctored IT/Security certification examinations (Pearson Vue Certified)
Ajilon Professionals/Randstad, Greater Atlanta Area, GA February 2013 to June 2014
Contractor
Used vehicle warranty claims end processing, GL accounting
Consults as a CRM Specialist integrating company data from SalesForce.com to Microsoft Dynamics CRM
Data entry, AS400, billing entries, J/V processing, filing system updates and organization
Follow-up contact to clients regarding RFI and purchase order processing
Answering and transferring calls using multi-line phone systems
Data Entry and basic accounting
Human resource file auditing
Enterprise Rent A Car, Atlanta, GA March 2007 to August 2012
Car Sales Administrator (Remarketing Department)
Performed administrative tasks associated with the car sale process
Provided administrative support to remarketing sales managers
Accompanied sales managers for relationship-building sales calls
Coordinated client/auction visits, handles outgoing mail to buyers
Processed sales data information for 200 units/wk from buyers/auction block summaries
Fostered and maintained healthy relationships between auction contacts and company
Performed cash receipt and account out-of-balance resolution accounting procedures
Used CRM system to perform vehicle analysis and the deletion from service process
Used CRM to record the condition of the sold vehicle along with gross price and all applicable sale fees (purchase/buyer’s order processing)
Analyzed and compiled weekly GL/2150 accounting reports
Communicated vehicle payment issues with accounting and remarketing managers
Resolved payment or arbitration issues with dealership and auction clientele
Assisted the remarketing department with car information and reassigning vehicle titles
Completed paperwork for Georgia state departments for duplicate titles, title corrections and title transfers
Utilized MS Excel-based software to complete delete process and damaged claim cost adjustment for all damaged vehicles
Department of Children and Families, Orlando, FL June 2002 to February 2007
Economic Self-Sufficiency Specialist
Determined public assistance eligibility based on interview process
Maintained caseload of over 1000 cases with a 97% accuracy rate
Gathered pertinent information from client
Provided clients with customer service
Fraud prevention, referral for recovery of benefits issued in error and data entry
100% fraud prevention success rate
Tracked data exchange and system alerts to monitor case changes and activities.
Utilize secure agency sources FAIR, DLES, Florida System to perform assessments of clients’ financial and medical need in order to determine appropriate and accurate benefit entitlement
COMPUTER SKILLS:
Proficient in Microsoft Office Suite, Lotus Notes, Adobe, PeopleSoft, EVMS (SalesForce CRM system), Sage CRM, Microsoft Dynamics CRM, AS400 and basic knowledge of SAP.
EDUCATION:
BS, Sales and Marketing, GPA 3.1/4.0; Tuskegee University, Tuskegee, AL
MBA, Business Administration, GPA 3.4/4.0; University of Phoenix, Atlanta, GA
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