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Customer Service Manager

Appleton, Wisconsin, United States
January 30, 2018

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Tim Danfield

Inventory/Procurement/Continuous Improvement Manager - Custom Aquariums

Appleton, WI 54914


Supply Chain

Willing to relocate to: La Crosse, WI - Madison, WI - Tomah, WI Authorized to work in the US for any employer

Work Experience

Inventory/Procurement/Continuous Improvement Manager Custom Aquariums

June 2017 to Present

• Vendor Relations

• Implementation and Design of Barcode System for Inventory

• KanBan Implementation

• Six Sigma

• Lean Principles

• Responsible for 10 employees

• Responsible for warehouse footprint

Pierce Manufacturing-Material Specialist

Kelly Services

July 2016 to June 2017

• Project Management

• KanBan

• Lean Principles

• 5 S

• Understanding of product flow and chart

• Ability to self-motivate

• Six Sigma

Operations Manager

Necedah Pallet

December 2015 to May 2016

• Gross Revenues

• Sales

• Vendor Relations

• Administration

• Cost Savings and Control

• Budget

• Assets

• Purchasing

• Logistics

• Reporting

• QC Exceptions

• Pallet Design

• Payroll

• Billing

• Invoicing

Territory account manager

Washington National - National, WA

January 2015 to December 2015

• Self-motivated

• Ability to generate a customer base in new counties

• Cold Calling new customers

• Setting up appointments with Customers

IT Programmer

Fastenal Company

2013 to 2014

• Managed 105 people on daily basis

• Ability to work in group setting

• Managed employee retention

Picking Manager

Fastenal Company

2011 to 2013

Kansas City)

• Managed 50 people on daily basis

• Responsible for profit and loss

• Managed accuracy

• Managed daily goals and pick averages

• Setting goals and objectives

• Delegated on a daily basis

• Provided a motivational work environment

• Report daily budget and averages

• Ability to work in fast paced and time sensitive deadlines Sortation Manger

Fasenal Company

2010 to 2011

Kansas City)

• Managed 40 people

• Managed daily goals

• Report daily budget and averages

• Ability to work in fast paced and time sensitive deadlines

• Delegated on a daily basis

Setting goals and objectives

Assistant Sortation Manager

Fastenal Company - Winona, MN

2007 to 2010

• Managed 100 people

• Managed daily goals

• Report daily budget and averages

• Ability to work in fast paced and time sensitive deadlines Service Sales Technician

Good Housekeeping Shop - Appleton, WI

2006 to 2007

• Service and repair appliances (all brands)

• Delivered new and used appliances

• Provided comparison quotes to clients

• Answered inbound calls

• Managed all grounds work

• Maintained inventory

In Home Field Technician

Best Buy - Appleton, WI

2004 to 2005

• Delivered and assisted with setting up all appliances and electronics

• Responsible for assured on time deliveries

• Adapted to constant change

• Maintained inventory

Driver, Two Men and a Truck

Greenville, WI

2003 to 2005

• Responsible for delivery crew

• Assisted with Truck Maintenance

• Worked in a fast paced environment with accuracy and safety

• Scheduled employees breaks and trained new hires Education

Bachelors in Supply Chain Management

Ashford University-Bachelors

September 2019

Fox Valley Technical College - Oshkosh, WI


CUSTOMER SERVICE (Less than 1 year), DATA ENTRY (Less than 1 year), EXCELLENT CUSTOMER SERVICE SKILLS (Less than 1 year), MICROSOFT WORD (Less than 1 year), RECEPTIONIST (Less than 1 year) Additional Information


• Work well independently or as a team player

• Excellent customer service skills

• Strong leadership abilities

• Organized, efficient and able to multi-task

• Proven ability in Microsoft word, excel, typing and data entry

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