Administrative Assistant Customer Service

Office Administration

Skilled and highly trained administrative assistant with solid clinical experience and proven ability to increase productivity and efficiency within dynamic and high-pressure environments. Proficient in collaborating with all members of the organization and maximizing employee strengths to achieve business and financial objectives.

AREAS OF EXPERTISE

Medical Terminology

Typist & Transcriber

Customer Service

Test Proctoring

Grant Applications

Patient Education & Support

Cross-cultural Communication

PROFESSIONAL EXPERIENCE

Vocational Test Administrator FedCap Rehabilitation Services, Region 1, Bronx, NY

5/2015 -- Present

Provide vocational rehabilitation services assigned to clients and develop solutions in creating opportunities for people with barriers to economic well-being. Deliver high quality customer service to orient clients in the evaluation process. Contribute to client’s success by administering evaluations, assessments, batteries, and work samples.

Administer specified written examination sessions, Tests of Adult Basic Education (TABE).

Ensure individuals can access and execute aptitude testing on computers.

Conduct quality control checks to verify that all forms are properly completed and make corrections.

Score, document and enter results of activities in FedCap and HRA management information systems; AllSector and NYCWAY.

Responsible for the overall safety and security of the materials, personnel, and facilities in which the tests are being administered.

Manage several calendars on a daily basis.

Deliver attendance reports daily and progress reports monthly to Director.

Handles heavy phone volume, responds to caller inquires and route calls accordingly.

Sr. Administrative Assistant New York University Langone Medical Center, Center for Cognitive Neurology, Multicultural Aging and Memory Assessment Program

8/2005 -- 2/2015

Supported the work of the Director and Clinical Director

Arranged travel arrangements, processed and managed travel reimbursements, honorariums, invoices to accounts payable through use of computerized purchase order system, PeopleSoft (Enterprise Connect).

Managed calendars, scheduled, coordinated, and made all necessary preparations, arrangements for meetings, presentations and seminars.

Sort and deliver mail to staff and faculty members.

Negotiated contracts with approved vendors; managed multiple purchase orders within the purchasing system in accordance with the approved budget.

Researched and resolved issues related to purchase orders and unpaid invoices.

Maintained accurate bookkeeping records of written checks and ensured proper authorization of all expense receipts.

Provided HR support including personnel records, track vacation, and sick leave records.

Effectively managed several major contracts for office, medical, and equipment supplies; producing cost savings by forming positive working relationships with vendors.

Managed and organized grant budgets and Institutional Review Board submissions.

Responsible for the maintenance and security of the Institutional Review Board (IRB) consent forms.

Reviewed drafts of proposals, including project narratives, budgets, and other supporting documentation, in a timely fashion.

Generated management reports, contracts, processed payments and invoices.

Maintained accurate bookkeeping records of written checks and ensured proper authorization of all expense receipts.

Provided HR support including personnel records, track vacation, and sick leave records.

Maintained database of faculty grants submitted and received.

Disseminate a monthly newsletter to faculty, highlighting funding opportunities.

EDUCATION & CERTIFICATES

Benjamin Franklin, H.S. Graduated, Diploma

Health Administration New York University, New York, NY (Currently attending, 50 credits)

Medical Secretary/Transcriber, Certificate Union Settlement Business School, New York, NY

Technical Proficiencies

Microsoft Office, Word, Excel, PowerPoint, Outlook, Access, Corel WordPerfect,

ADP, PeopleSoft, CRM, NYC government databases (NYCWAY, ALLSECTOR)

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