Customer Service Manager

Davian Suckoo

Address: *** **** *** ******, *** York, NY 10030

Phone: 646-***-****

Email: ********@*****.***

EDUCATION

Bachelors of Science Degree in Business Administration State University of New York at Buffalo 2005 – 2009

PROFESSIONAL EXPERIENCE

Installation Service Manager

The Home Depot, New York, NY

January 2014 – Present

Plan and Strategize the execution of the installation projects

Provide quality customer service that consistently meets or exceeds company expectation

Conduct daily compliance job site inspection

Direct installation and field service representatives as well as third-party vendors, ensuring standardized pricing and adherence to operational processes

Establish mutually beneficial relationships with third-party vendors and served as a Project Manager to coordinate project activities and ensure project milestones are met

Manage human resource functions including interviewing, hiring, on-boarding, and mid and end year performance reviews

Meet with customers and resolve all outstanding issues to ensure unsurpassed satisfaction of installation and final product

Successfully resolve numerous issues from customers, installers and sales associates

Contribute to Strategic Business Planning for Service Department

Sales Consultant

The Home Depot, New York, NY

May 2012 – December 2013

Demonstrated consistency in task prioritization and excellence in time management

Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers

Generated leads from stores

Presented products to customers and closed sales

Consistently exceeded sales goals by leveraging strong customer service and relationship marketing skills

Maintained a strong knowledge of company's products, pricing, promotions, and service features

Provided efficient, courteous customer service and assisted in all aspects of product offerings and services

Day Trader

T3 Trading Group, LLC, New York, NY

July 2010 – May 2011

Used execution and analytical time frames to identify setups

Initiated multiple trade ideas from analyzing candle stick patterns and exponential moving averages

Identified buyers and sellers with level two market maker

Researched trigger buy and sell price points

Possess a high aptitude for analyzing current trends, predicting future trends, and implementing steps to profit

Identify trend in the market to develop new trading strategies

Collaborated with other traders to share information about stock options

Management & Financial Service Intern

UBS Financial Service Incorporated, New York, NY

September 2009 – November 2009

Organized clients’ personal and financial information using Mindjet mind manager

Researched companies to identify potential clients

Verified clients’ account information

Assisted financial advisors when client service associates were unavailable

Built and maintained effective relationships with peers and upper management

Established and maintained strong customer service and client relationships

Monitored and analyzed financial, statistical, and operational data trends

Financial Management Support Staff Intern

National Development Council, New York, NY

Summer & December 2008

Responsible for bank and account reconciliations, invoicing, and check processing

Managed installation of financial management software and conversion of existing records

Accompanied partner organizations on site visits and compiled investment data for partner review

Received positive responses during monthly assessment and performance reviews with the CEO

Prepared performance goals and objectives with the upper management

Maintained positive environment with all staffs

Certifications

OSHA Certified

Certified Lead Renovator

REFERENCES

Available upon request.

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