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Customer Service Manager

Philadelphia, Pennsylvania, United States
January 30, 2018

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Carlos Santiago

**** ***** ***** ******

Philadelphia, PA 19132

(267) ***-****


To gainfully obtain employment in a Supervisory or Managerial position that will utilize my skills and strengths in Leadership and Customer Service.

Summary of Qualifications

Proficient at prioritizing, delegating and executing concurrent projects with simultaneous deadlines.

Analytical, with ability to identify opportunities and resolve problem areas in an efficient and timely manner.

Effective communicator/liaison. Accustomed to maintaining an excellent rapport with industry professionals, senior management, staff (at all levels), and clientele.

Energetic and Organized; Excellent Decision Making and Critical Thinking

Sauté/Grill/Broil/ FIFO/Labeling/Safe Food Handling/FOH/BOH

Educational Accomplishments

Philabundance Community Kitchen Philadelphia, Pa

Servsafe Food Protection Managerial Certificate, 12543132 July 2015- July 2020

Community College of Philadelphia Philadelphia, Pa

Candidate for Business Administration July 2015-Present

Professional Experience

Save -a-Lot Philadelphia, Pa

Overnight Stocker Feb. 2016- Present

Arrive on time for every shift; Follows Instructions for Merchandise Placement

Works closely with overnight Freight Associate to Ensure all tasks are completed properly

Operate as a team player to Unload delivery trucks and Place boxes in appropriate areas

Proper Remove and Dispose Debris; Assist with Restocking of Abandoned or Misplaced Items

Averages a minimum of Stocking 7 Skids of product a night

Thriftway Supermarket Philadelphia, Pa

Cook/ Deli Sept. 2015-Mar. 2016

Cooked and Prepared various foods for Hot Bar

Sliced Cold Cuts and Chesses; Sanitized and Cleaned up Deli area and equipment

Excellent Customer Service: Adhered to all Sanitation and Safety Policies

Isla Verde Café Philadelphia, Pa

Assistant Manager April 2006-July 2015

Manages daily operation of restaurant; Provides world class Food Quality and Customer Service

Recruits and Trains Cooking and Waiting Staff; Ensures all operations are consistent and precise in

accordance with Café Culture; Delegate work and tasks to crew members

Hahnemann Hospital Philadelphia, Pa

(Internship) Prep/Line Cook July 2015

Worked RS1 AM Patent; Chef RS2 Vegetable, Salad Bar Deli and Starches for Cafeteria; Ck11 Weekend Cafeteria Chef; Parfaits, Cleaned; C11 Weekday Grill; Assisted Prepping and Cooking 1800 meals (cafeteria) per day; Patient Side 900 meals per day; Upheld all Food Safety Standard practices while providing Excellent Customer Service

Woodstock Family Center/ Philabundance Philadelphia, Pa

(Apprenticeship) Student Line/Prep Cook April- July 2015

Performed Sous Chef duties and provided meal production and service for a 200 bed residential facility; Prepared 2,200 weekly meals for outside delivery; Hot and Cold Food Preparation including Salads, Appetizers, Desserts, Baking and Plating Techniques; Followed/Converted Recipes, made Stock and Vinaigrette, Gravy, Caramelized different vegetables; Receiving and Inventory, Stocking; Menu Planning; Maintained overall cleanliness of the kitchen- Dishwashing, Cleaned and Sanitized all equipment

Carlos Santiago

2601 North Broad Street

Philadelphia, PA 19132

(267) ***-****

List of References

Chef Sunny Hassett

Instructional Chef


(954) ***-****

Ms. Jennifer Williams

Employment & Retention Specialist


(215) ***-**** x130

Mr. Albert Flowers

Connection Training Services

Employment Specialist

(267) ***-****

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