Customer Service Manager
Resume:
Carlos Santiago
Philadelphia, PA 19132
******.**********@*****.***
Objective
To gainfully obtain employment in a Supervisory or Managerial position that will utilize my skills and strengths in Leadership and Customer Service.
Summary of Qualifications
Proficient at prioritizing, delegating and executing concurrent projects with simultaneous deadlines.
Analytical, with ability to identify opportunities and resolve problem areas in an efficient and timely manner.
Effective communicator/liaison. Accustomed to maintaining an excellent rapport with industry professionals, senior management, staff (at all levels), and clientele.
Energetic and Organized; Excellent Decision Making and Critical Thinking
Sauté/Grill/Broil/ FIFO/Labeling/Safe Food Handling/FOH/BOH
Educational Accomplishments
Philabundance Community Kitchen Philadelphia, Pa
Servsafe Food Protection Managerial Certificate, 12543132 July 2015- July 2020
Community College of Philadelphia Philadelphia, Pa
Candidate for Business Administration July 2015-Present
Professional Experience
Save -a-Lot Philadelphia, Pa
Overnight Stocker Feb. 2016- Present
Arrive on time for every shift; Follows Instructions for Merchandise Placement
Works closely with overnight Freight Associate to Ensure all tasks are completed properly
Operate as a team player to Unload delivery trucks and Place boxes in appropriate areas
Proper Remove and Dispose Debris; Assist with Restocking of Abandoned or Misplaced Items
Averages a minimum of Stocking 7 Skids of product a night
Thriftway Supermarket Philadelphia, Pa
Cook/ Deli Sept. 2015-Mar. 2016
Cooked and Prepared various foods for Hot Bar
Sliced Cold Cuts and Chesses; Sanitized and Cleaned up Deli area and equipment
Excellent Customer Service: Adhered to all Sanitation and Safety Policies
Isla Verde Café Philadelphia, Pa
Assistant Manager April 2006-July 2015
Manages daily operation of restaurant; Provides world class Food Quality and Customer Service
Recruits and Trains Cooking and Waiting Staff; Ensures all operations are consistent and precise in
accordance with Café Culture; Delegate work and tasks to crew members
Hahnemann Hospital Philadelphia, Pa
(Internship) Prep/Line Cook July 2015
Worked RS1 AM Patent; Chef RS2 Vegetable, Salad Bar Deli and Starches for Cafeteria; Ck11 Weekend Cafeteria Chef; Parfaits, Cleaned; C11 Weekday Grill; Assisted Prepping and Cooking 1800 meals (cafeteria) per day; Patient Side 900 meals per day; Upheld all Food Safety Standard practices while providing Excellent Customer Service
Woodstock Family Center/ Philabundance Philadelphia, Pa
(Apprenticeship) Student Line/Prep Cook April- July 2015
Performed Sous Chef duties and provided meal production and service for a 200 bed residential facility; Prepared 2,200 weekly meals for outside delivery; Hot and Cold Food Preparation including Salads, Appetizers, Desserts, Baking and Plating Techniques; Followed/Converted Recipes, made Stock and Vinaigrette, Gravy, Caramelized different vegetables; Receiving and Inventory, Stocking; Menu Planning; Maintained overall cleanliness of the kitchen- Dishwashing, Cleaned and Sanitized all equipment
Carlos Santiago
2601 North Broad Street
Philadelphia, PA 19132
******.**********@*****.***
List of References
Chef Sunny Hassett
Instructional Chef
Philabundance
Ms. Jennifer Williams
Employment & Retention Specialist
Philabundance
215-***-**** x130
Mr. Albert Flowers
Connection Training Services
Employment Specialist
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