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Customer Service Manager

Brandon, Florida, United States
January 30, 2018

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Phillip E. Rogers Sr.

**** **** ***** **

Brandon FL 33511

813-***-**** Cell

OBJECTIVE: Supervisor/Management in stable office environment


• Over 15 years of customer service experience as a supervisor/manager

• Extremely productive in a high volume environment

• Supporter and adaptable of change

• Customer service oriented

• Quick to learn, loyal and dedicated to job

• Works well with management and co-workers


XEROX Capital Services Lewisville, TX 2008-2017

Account Receivables

Responsible for assisting government accounts by actively manage the portfolio of write-off

accounts which have been referred to the recovery department, work with

customers to resolve accounts by the use of strong negotiation skills and a variety of

collection techniques, work in a fast paced, structured environment, that requires

extensive telephone and email contact with external customers and internal sales and

mangers, work with customers to resolve accounts through payment plans,

settlements and other collection efforts, work to apply credits effectively and maintain a

consistent focus on the Key performance metric with the goal of influencing

an favorable and satisfactory outcome for all parties involved.

1st Management Inc Tampa, FL 2006-2008


As manager of Facilities, duties included management of the mailroom, corporate printing service at an international corporate law firm. Other responsibilities involved ensuring the hardcopy workflow products for the law firm was done timely and accurate, while processing and overseeing the delivery of incoming and outgoing mail operations.

Assitt Tampa, FL 2006

Office Administrative Assistant (Temporary services employment)

Duties included medical billing; account receivables; reviewing, filing and maintaining Social Security claims

Verizon Tampa, FL 2006

Customer Service Representative (Temporary Employment)

Responsible for contacting customer for the installation of the Internet services, cable, and phone service; also liable for setting up appointments for the technicians to go out and install and correct services.

Sullivan & Cromwell LLP Washington, DC 1988 – 2006

Assistant Service Manager

Responsible for supervision of a staff of twenty people in the Service and Reproduction Departments. Implement the distribution of petty cash to staff. Coordinate with messengers to deliver filings to Security Exchange Commission, Department of Justice, Department of Federal Reserve and Federal Trade Commission on a timely basis. Provide a prompt and professional duplicating service, which includes complex litigation and color coping utilizing two high-speed copiers and one color copier. Also provide professional velo, spiral and tape binding. Responsible for proper maintenance of all reproduction equipment. Assist service department with distribution of pouch and regular mail. Responsible for answering phone and completing or delegating task to completion. Arranged Taxi/Sedan service for attorneys as needed.

B & A Financial Corporation Silver Spring, MD 1987 – 1988

Mortgage Courier

Transported persons and document to other State and Local counties, i.e., deeds for recording at Federal and State offices. Requisition supplies for overall office maintenance. Telephoned communications to potential loan applicants. Researched requested information concerning prior loan applicants. Maintained all company vehicles.

Air Borne Freight Corporation Alexandria, VA 1983 – 1987

Freight Carrier

Duties included weighing and sought packages. Pickup and transport official documents, parcel and letters in the Metropolitan area and Southern Maryland. Oriented and trained 40 to 50 new carriers to company routes and systems. Supervised 25 employees. My duties included but not limited to issue truck, assign routes, maintain duty hours, evaluate work habits and recommend solutions to identify problems and to recommend promotions upon excellence.


Frank W. Ballou Senior High School

High School Diploma

Certificate of Continuing Education

The Basics of Knock-Your-Socks-Off Customer Service


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