Customer Service Representative
Resume:
Work Objective:
Analytical with strong multi-tasking and problem solving skills. Retail has honed these skills with customer service as the focus. Seeking a career in office type environment to continue advancement with a goal to utilize leadership training and personal development to enhance the business objectives.
Experience:
Label King
Customer Service Representative
October, 2017 / January, 2018
Ending Salary: $18.40 hourly
Creation of custom labels for application on all types of materials is a specialized section of the printing industry. The key to the industry is customer service and building relationships. My role as a customer service representative was to:
Provide outstanding customer service
Take calls,
Responding to emails
Handle basic clerical functions
Process and service new and existing jobs
Estimate new projects.
Home Depot
Customer Service Supervisor
March, 2008 / September, 2017
Ending Salary: $16.40 hourly
In the past four years, the Customer Service Supervisor duties have compounded as Home Depot has reorganized its operational departments with the need to adapt to the 21st Century customer experience expectations. Each year a new department was added to the repertoire of responsibility starting with Interconnected Retail, Deliveries and eventually Returns.
Specific duties included the following:
Managing metrics of Customer Service Desk, Customer Order Specialists, Deliveries and Returns
Interviewing, hiring, training, and reviewing of approximately 30-40 associates.
Auditing Home Depot's computer database for changes being made by associates in all departments in order to avoid shrink and ensure a high standard of follow up.
Creating customer online orders, will calls, deliveries, special orders, contractor sales.
Picking, staging, loading and managing logistics, inventory and customer issues.
Michael Kennedy Insurance Agency Inc.
Personal Lines CSR
October, 2002 / December, 2005
Ending Salary: $32,000 Annual
Licensed customer service representative for an Independent Agent.
Quoting, binding, and servicing all auto, home and recreational vehicles.
Utilizing several companies and their software to find the best rate and policy for our clients required knowledge of each company's underwriting guidelines and claims processes.
Servicing policies for added drivers, vehicles, address changes and submission of claims.
Michael Abdou Insurance Agency Inc.
Customer Service Clerk
March, 1998/ December 2001
Ending Salary: $28,000 Annual
Answering phones
Filing
Billing
Creation of Certificates of Insurance (Both PL & CL)
Input of claims
Filing SR22's
Education:
Kaplan University
Associates in Information Technology
2009-2011
President's List
Fall 2009-Spring 2011
Dean's List
Fall 2011
California Department of Insurance License
2003-2006
Grace Fellowship Christian School
High School Valedictorian
1988-1992
Skills:
Microsoft Office
Active Listener
Self Motivated
Leadership Training
Hobbies:
Reading
Writing
Genealogy
Hiking
References:
Michael De La Cruz
CEO at Premier Pro Builders
Amanda Herrington
Assistant Store Manager at Home Depot
Robert Parker
Owner/President of Label King
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