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Customer Service Representative

Santee, California, 92071, United States
January 30, 2018

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Work Objective:

Analytical with strong multi-tasking and problem solving skills. Retail has honed these skills with customer service as the focus. Seeking a career in office type environment to continue advancement with a goal to utilize leadership training and personal development to enhance the business objectives.


Label King

Customer Service Representative

October, 2017 / January, 2018

Ending Salary: $18.40 hourly

Creation of custom labels for application on all types of materials is a specialized section of the printing industry. The key to the industry is customer service and building relationships. My role as a customer service representative was to:

Provide outstanding customer service

Take calls,

Responding to emails

Handle basic clerical functions

Process and service new and existing jobs

Estimate new projects.

Home Depot

Customer Service Supervisor

March, 2008 / September, 2017

Ending Salary: $16.40 hourly

In the past four years, the Customer Service Supervisor duties have compounded as Home Depot has reorganized its operational departments with the need to adapt to the 21st Century customer experience expectations. Each year a new department was added to the repertoire of responsibility starting with Interconnected Retail, Deliveries and eventually Returns.

Specific duties included the following:

Managing metrics of Customer Service Desk, Customer Order Specialists, Deliveries and Returns

Interviewing, hiring, training, and reviewing of approximately 30-40 associates.

Auditing Home Depot's computer database for changes being made by associates in all departments in order to avoid shrink and ensure a high standard of follow up.

Creating customer online orders, will calls, deliveries, special orders, contractor sales.

Picking, staging, loading and managing logistics, inventory and customer issues.

Michael Kennedy Insurance Agency Inc.

Personal Lines CSR

October, 2002 / December, 2005

Ending Salary: $32,000 Annual

Licensed customer service representative for an Independent Agent.

Quoting, binding, and servicing all auto, home and recreational vehicles.

Utilizing several companies and their software to find the best rate and policy for our clients required knowledge of each company's underwriting guidelines and claims processes.

Servicing policies for added drivers, vehicles, address changes and submission of claims.

Michael Abdou Insurance Agency Inc.

Customer Service Clerk

March, 1998/ December 2001

Ending Salary: $28,000 Annual

Answering phones



Creation of Certificates of Insurance (Both PL & CL)

Input of claims

Filing SR22's


Kaplan University

Associates in Information Technology


President's List

Fall 2009-Spring 2011

Dean's List

Fall 2011

California Department of Insurance License


Grace Fellowship Christian School

High School Valedictorian



Microsoft Office

Active Listener

Self Motivated

Leadership Training







Michael De La Cruz

CEO at Premier Pro Builders


Amanda Herrington

Assistant Store Manager at Home Depot


Robert Parker

Owner/President of Label King


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