Administrative Assistant/Customer Service

Megan K. Rody

Woodbridge, VA ***** **********@*****.*** 985-***-****

Executive Administration

Self-motivated, academically-gifted student who excels in executive administrative providing customer service, executive support, banking and financial assistance. Recent Bachelor’s Degree in Business Management graduate. Skilled at knowing principles and practices of each organization, planning, and general administration. Highly accomplished, quick learner skilled in clerical, information gathering, research, guest services management and customer service. Detail oriented with advanced time management skills. Extensive knowledge of banking policies and procedures, operations activities, terminology, products, and services. Ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Results-oriented, detailed professional with advanced leadership skills and excellent written and oral communication skills.

Provides Expertise in the Following Areas

Executive Support

Customer Service

Guest Services

Research

Social Media

Process and Procedures Adherence

Office Management

Financial Reconciliation and Reporting

Technical Information

Facilities Management

Computer Literacy: Microsoft Applications, Social Media, Hardware/Software applications, Banking/Cashier Software, Types over 75 WPM

Academics

Bachelor of Arts in Management

Concentration in Entrepreneurship

Southeastern Louisiana University

Hammond, LA, 2014

Professional Experience

Administrative

Performed daily office responsibilities and tasks such as account transactions, account maintenance, balancing consistently, customer correspondence, balance and monitor cash items, order and prepare cash shipments, and collection items 100% accuracy.

Prepared, modified and finalized reservations for incoming guests; averaged over 1,000 per month; registered arriving guests, assigned rooms and coordinated all changes and cancellations for large, highly visible hotel chain.

Provided a full range of consumer and business products/services including deposit accounts, loans, credit cards, and safe deposit boxes to over 10 customers during tenure; met or exceeded monthly established sales goals.

Verified identity of new customers, assisted in determining their requirements, coordinated new accounts, corrections of current accounts, completion of credit applications, and resolution of customer issues; assisted over 100 customers daily.

Received and processed advance payments for room reservations; collected and recorded payments for on-the-spot reservations; assisted nearly 5,000 customers during tenure.

Impeccable tact, remaining discrete, tactful and diplomatic with confidential information; maintained compliance with all applicable laws, regulations, policies, and guidelines.

Answered inquiries regarding hotel services and registration and provided information about services available in the community maintained consistent accommodating atmosphere for 100s of incoming guests.

Information Management

Accomplished general banking duties with 100% accuracy including issuance of official checks/traveler’s checks, receipt/processing of stop payment or hold orders, and accepted and processed payments for loans, installments, and collections average of 50 customers daily.

Demonstrated and administered security measures and precautions to ensure funds were not compromised while conducting daily financial transactions; completed over 50 transactions daily maintaining customer and bank integrity.

As Vault Teller, opened and closed vault daily; ensured accuracy of transactions, resolved issues/complaints and supervised daily vault transactions balanced vault coin and currency on a daily basis.

Customer Service

Maintained leadership for cashiers, stepping in as coach for customer service training and mentorship to 6 employees ensuring corporate customer service levels were met and maintained.

Managed 100s of incoming calls and customers in a large grocery store; received kudos from management for speed/accuracy in assisting customers and for overall increased customer satisfaction levels.

Frequently stepped in with a calm demeanor to assist with disgruntled customers or general complaints; lauded by management for composed attitude and conflict resolution skills.

Financial Management

Managed and reconciled up to 300K in incoming and outgoing cash and handled over $5K daily at a local bank verified correct forms used and provided receipts for all transactions; 100% accuracy during 2-year tenure.

Process deposits and pay out funds in accordance with bank procedures recorded all transactions accurately and balance each day’s operations; over $300K daily.

Assisted customers in ringing up sales using point-of-sale terminals; accurately accounted for daily sales cash received and deposited over $1,000 monthly for a national grocery chain store.

Primary initial point of contact for guest resolution of problems/issues elevated to appropriate authorities for settlement; kudos from management for ability to handle most complaints without elevation.

Managed cash drawer and completed end-of-day cash closeouts and reporting on a daily basis; zero discrepancies during tenure.

Processed all payment types including vouchers, paid-outs, correction vouchers and miscellaneous charges and verified and adjusted billing assisting over 40 customers daily.

Professional History

Investar Bank, Vault Teller, Baton Rouge, LA, 2015-2017

Courtyard Marriott, Guest Services Representative, Hammond, LA, 2015

Winn Dixie, Customer Service Lead, Ponchatoula, LA, 2011-2015

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