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Business Administration/Project Manager/Document Control

Tallahassee, Florida, United States
January 30, 2018

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Travalaya M Jackson


*** ********* ***

Tallahassee, FL 32303

Professional Summary

Business administration professional with ten years of experience. Areas of expertise include document control, project management, product life cycle management (PLM), quality assurance and internal auditing. Meticulous documentation specialist and project manager, excellent at juggling multiple tasks and working under pressure. Strong communication skills with clients and leadership members.

Skills and Technology

Smarteam PLM (Oracle database)

WinMagi ERP

Microsoft Suite

WebX and GoTo Meeting programs

Project management

Data management

Process implementation


Risk management processes and analysis


Strong verbal communication skills

Conflict resolution

Extremely organized

Team leadership

Team support



Florida Institute of Technology

BACHELOR OF ARTS Business Administration, Marketing

Florida Institute of Technology


Essentials of Business Development 1 & 2 – Florida Institute of Technology

Configuration Management III & IV – University of Tennessee-Knoxville

Project Success Method – Project Success Institute Inc.

Situational Leadership II – The Ken Blanchard Companies

ISO 9001/ISO 14001 Internal Auditors – Bureau Veritas Training



Project Manager, January 2015-2017

Key leadership role in the project management of mechanical design, software design, and product development change order projects, as many as four concurrently, within a project management office (PMO). Experience leading small to medium customer project delivery. Created project charters, built efficient project schedules, and administered control and monitoring of project documentation, project risks and project budgets.

Project participation in the implementation of project data and design documentation into the product lifecycle management system (PLM) and the enterprise resource planning system (ERP) to ensure production readiness and assess implementation risks.

Worked with cross-functional teams and diverse team members, leading projects from initiation to project closure. Excellent communication skills with a keen ability to establish and maintain positive internal and external client relationships. Provided conflict resolution to establish and maintain cohesive interactions between project team members within cross-functional groups, which lead to improved working relationships within the company. Led and facilitated group meeting for concept or design brainstorming, work break structures and network diagrams. Also conducted risk assessment meetings to ensure continuous risk mitigation throughout the life cycle of projects.

Gained a high level of knowledge in taking over troubled projects as assigned to mitigate issues and challenges to improve project schedules, work with accounting for financial management of project budgets, or implement project scope changes.

Created change management process KPIs/metrics for project tracking efforts that provided project visibility to the leadership team, the project stakeholders, and project clients. Presentation of KPIs/metrics to leadership, stakeholders, and clients.

Engaged in amicable and effective communications with vendors and/or clients to establish, maintain, or improve client relations by participating in existing or new vendor or client communications to secure commitment for new projects and to gather requirements information for concept designs.


Document Control Coordinator, Jan. 2008 to Jan. 2015

Developed, implemented, and sustained improved processes for the document control center to effectively maintain revision control and records retention within the product life cycle management database (PLM). The process also improved the retrieval of documents, distribution of documents, and promoted annual reviewing and updating of procedures, forms, and templates.

Proof reading and editing of all submitted documents to ensure that all submitted documentation was in compliance with company standards and ISO requirements.

Product lifecycle management tasks within a design engineering environment that involved ensuring revision control of engineering drawings and engineering item build of materials (BOM), verified engineering BOM configuration within PLM database (Smarteam) and transferred BOM information to the Operation’s department ERP database (WinMagi). As Product Life Cycle management (PLM) administrator; created workflow charts within PLM database to automate and navigate the flow of electronic documents between departments for approval and distribution. Performed database updates to link the product life cycle management database (PLM) with updated department operations during any organizational changes. Managed vendor and technician communications to maintain PLM operations and functionality.

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