EMILY MCFADDEN

*** * **** ****** *** *N

West Chester PA 19380

610-***-****

ac39es@r.postjobfree.com:ac39es@r.postjobfree.com

career profile

Graduate of the School of Tourism and Hospitality Management at Temple University with expertise in destination and event management. Experience in managing and coordinating in the hospitality industry. Background in scheduling, training and recruiting to ensure outstanding customer service.

areas of strength and expertise

Sales and Marketing

Team Leadership

Conflict Resolution

Training and Mentoring

Strategic Planning & Developing

Operations Management

Customer Service

Relationship Building

Event Management

Professional Experience

Jeffrey Miller Catering

Assistant Sales Manager/Site Owner/Wedding Planner (2016-Present)

Market, manage and tour potential clients and bookings of weddings at venues, manage venue day to day operations before, during and after weddings, personally work with couple planning their wedding and day of coordination.

Increased booking sales by 50% within one year.

Talking Tea with Emma

Owner (2015 – Present)

Traveling tea room to assisted living facilities, senior centers, and retirement communities. Serve themed afternoon tea in period costume while giving tips on proper etiquette and the history of afternoon tea.

General Warren Inne

Head Innkeeper (2012-2015)

Manage sales and reservations for guest suites. In charge of housekeepers, assistant innkeepers and scheduling for inn employees. Manage inventory and control supply ordering for all suites and guest amenities. Provide excellent hospitality to all inn guests and resolve any issues/concerns.

Sofitel Hotel

Food and Beverage Supervisor (2010-2012)

Oversee the bar, restaurant, room service, and Starbucks daily. Partake in management trainings, log MOD daily reports, and attend meetings. Teach and maintain Sofitel standards to staff through effective communication daily.

White Horse Village

Service Coordinator (2002-2008)

Oversee dining room staff and assure proper appearance, attitudes, and performance. Coordinate parties and major events such as funerals, showers, and birthdays. Respond to resident concerns and resolve conflicts according to individual needs.

Education and Training

Bachelor of Science, School of Tourism and Hospitality Management, Temple University, 2010

Concentration in Destination and Event Management

Intern, Entertainment on Location, Event Production and Comcast-Wachovia Center, Hospitality

Volunteer, UNFPA Tsunami Relief Benefit, World Wide Fistula Fundraiser, AIDS Fund Fundraiser

Experienced in Microsoft Word and Excel

Contact this candidate