Creative Event Planner
Resume:
EMILY MCFADDEN
West Chester PA 19380
************@*****.*********:**************@*****.***
career profile
Graduate of the School of Tourism and Hospitality Management at Temple University with expertise in destination and event management. Experience in managing and coordinating in the hospitality industry. Background in scheduling, training and recruiting to ensure outstanding customer service.
areas of strength and expertise
Sales and Marketing
Team Leadership
Conflict Resolution
Training and Mentoring
Strategic Planning & Developing
Operations Management
Customer Service
Relationship Building
Event Management
Professional Experience
Jeffrey Miller Catering
Assistant Sales Manager/Site Owner/Wedding Planner (2016-Present)
Market, manage and tour potential clients and bookings of weddings at venues, manage venue day to day operations before, during and after weddings, personally work with couple planning their wedding and day of coordination.
Increased booking sales by 50% within one year.
Talking Tea with Emma
Owner (2015 – Present)
Traveling tea room to assisted living facilities, senior centers, and retirement communities. Serve themed afternoon tea in period costume while giving tips on proper etiquette and the history of afternoon tea.
General Warren Inne
Head Innkeeper (2012-2015)
Manage sales and reservations for guest suites. In charge of housekeepers, assistant innkeepers and scheduling for inn employees. Manage inventory and control supply ordering for all suites and guest amenities. Provide excellent hospitality to all inn guests and resolve any issues/concerns.
Sofitel Hotel
Food and Beverage Supervisor (2010-2012)
Oversee the bar, restaurant, room service, and Starbucks daily. Partake in management trainings, log MOD daily reports, and attend meetings. Teach and maintain Sofitel standards to staff through effective communication daily.
White Horse Village
Service Coordinator (2002-2008)
Oversee dining room staff and assure proper appearance, attitudes, and performance. Coordinate parties and major events such as funerals, showers, and birthdays. Respond to resident concerns and resolve conflicts according to individual needs.
Education and Training
Bachelor of Science, School of Tourism and Hospitality Management, Temple University, 2010
Concentration in Destination and Event Management
Intern, Entertainment on Location, Event Production and Comcast-Wachovia Center, Hospitality
Volunteer, UNFPA Tsunami Relief Benefit, World Wide Fistula Fundraiser, AIDS Fund Fundraiser
Experienced in Microsoft Word and Excel
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