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Manager Customer Service

Wilmington, Delaware, United States
January 30, 2018

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Hugh Jennings

*** ********* ******

Wilmington, DE 19805


Business Manager

Twenty plus years Business Management experience in Customer Service, Sales, Marketing, Personnel and Inventory

Work Experience

Bank of America - March 2004 – August 2016

Business Credit Manager

• Managed team of Business Credit Underwriters

• Direct inbound and outbound contact with Financial Advisors, Client Managers, Branch Personnel, Business Owners and Nonprofit organizations

• Provided training, support, and opportunity for growth for team members

• Introduced innovative ideas to grow business and reduce risk of repayment

• Proficient with Microsoft Office,Word, Excel, Powerpoint and Financial Statements The Wood Company at MBNA – March 1997 – March 2004 Food Service Manager – Executive Catering Director

• Managed multi-state Catering Sales and Operations at MBNA

• Monitored compliance with health and fire regulations regarding food preparation and serving

• Also managed Sales and Billing, where Catering Sales reached over $4 million in 2004. Corbett and Associates – January 1994 – February 1997 General Manager

• Managed all facets of court reporting company including staffing, training, scheduling, billing and collections

• Maintained facility and grounds

• Worked with local attorneys to provide superior court reporting support Military Experience

U.S. Air Force – 1980 – 1984

Received Air Force Achievement Medal in 1983 for coming to the aid of a critically injured Airman

Volunteer – Lifetime

• Provided recruiting, training, scheduling and support for Meals on Wheels from 2004 to 2016

• Blood Donor

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