Customer Service Sales

Maria L. D'Agostino

Phone: 215-***-****

Email: ************@*****.***

Objective

To obtain a full time responsible position within an organization that enables me to grow with the position. Strengths

University of Pennsylvania VIA Survey of Character Strengths Genuineness, Open-mindedness, Kindness, Fairness, Leadership Gallup Strength Finder

Responsibility, Analytical, Harmony, Consistency, Command Skills

Inventory Procedures, Clerical Skills, Team Building, Customer Service, Management Skills, Money Handling Professional Experience

Merchandising Manager (Forman Mills, Philadelphia, PA) – 1997 to 2012

Ordered merchandise and organized inventory

Created graphs and spreadsheets to keep track of inventory

Scheduled appointments with customers and set up reminders to follow up

Provided elite customer service, conducted floor inspections, opened and closed the store, performed filing and mail clerk duties and prepared for sales and markdowns of inventory

Ensured that all clothing displays were up to store standards

Supervised all cashiers, floaters and maintenance workers on the floor at all times Sales Associate (Daffy’s Department Store, Philadelphia, PA) - 1996 to 1997

Performed filing and mail clerk duties

Prepared and filed inventory reports

Answered and routed customer calls to the proper department

Conducted daily inspections on merchandise on the floor and back stocked merchandise

Provided top customer service on the floor and behind the cash register

Back stocked merchandise that was no longer needed on the floor

Created visuals for the store by dressing manikins and creating displays Sales Associate (Gallo Clothing, Philadelphia) - 1996

Ensured high customer satisfaction on the floor

Helped customers find the merchandise they were searching for

Worked at the cash register to check customers out as needed Floor Manager (Kids Wear Inc, Philadelphia, PA) - 1992 to 1996

Responsible for all management functions of the store

Trained new employees in areas of customer service, cashier and sales

Supervised all displays of clothing and ordered inventory/supplies as needed Sales Associate (Uncle Same’s Expo, Philadelphia, PA) - 1992 to 1996

Greeted the customers upon arrival in the store

Worked at the cash register to check out customers, process returns and answer phone calls

Provided elite customer service to all guests in the store Education

High School Diploma (St. Maria Goretti High School, Philadelphia, PA) - 1992

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