Customer Service Accounting Assistant

LLG

Lori L. Gregory

**** ****** ****** **, ********, GA 30338

Home Phone 404-***-****; Email: **********@*****.***

CAREER OBJECTIVE

Proven customer service champion and leader seeking a career opportunity that will allow for both corporate and personal growth development.

WORK EXPERIENCE

US Security Associates- Billing Analyst/Coordinator 2017-present

Functional Responsibilities

Responsible for overseeing the accurate billing, invoicing statement and overall revenue generation of monthly, weekly and bi-weekly accounts assigned.

Manage credits and debits related to invoicing and contract agreement related to the client.

Upload and process invoices according to due date, meet all deadlines and able to prioritize according to urgency; make all corrections and adjustments prior to submitting to the client.

Provide daily and weekly reports to ensure compliance of various KPI’s which they are assigned.

Ensure accuracy invoicing, paying strong attention to detail, research billing, along with client’s disputes and inquires.

Perform and complete special assignments and projects as required along with other miscellaneous job duties as requested.

Provide follow up when needed regarding all accounts activity.

Manheim(Cox Automotive)-Client Care Coordinator 2016-2017

Functional Responsibilities

Answering inbound calls and place outbound calls when needed.

Maintaining the highest level of customer service by probing the customer to fully understand their needs which includes: trouble shoot the root cause of the problem

and identifying the action required (using company databases, customer information, and collaboration with other departments) to resolve their issue.

Providing accurate and complete documentation in the appropriate systems for tracking and reporting purposes.

Taking ownership of customer issues as well as taking actions to address any concerns and follow up necessary to continued resolution.

WellStar –Accounting Assistant 2016-2016

Functional Responsibilities

Sorting incoming mail, alphabetizing documents, updating spreadsheets and scanning documents.

Responsible for posting journal entries received from bistros, assisting co-workers as well completing general office duties daily.

Verizon Business - Contract Implementation Analyst 2000-2015

Alpharetta, GA

Functional Responsibilities:

Drove the rate analysis and implementation process for standard and special priced contracts for large business customers by troubleshooting, testing and reporting the success and failed application releases of Verizon Businesses new Customer Rate Implementation billing platform.

Collects and maintains hardcopy pricing files for all cost proposals submitted by the assigned division(s). Review contract documents at contract award to ensure that contract terms and conditions are consistent with the pricing schema and proposal submission..

Implemented new pricing and updates across several databases for contract closures. Analyze clients overall pricing and invoicing to prevent excessive or any credits. Attach and analyze pricing, promotions for business customers.

Utilized the billing systems to automate contract rates and discounts to streamline business work flow as to reduce error and drive desired quality and results.

Interfaced with various groups such as Business Development, Presale, Billing and Account Teams to drive external support.

MCI Telecommunications Corporation -- Billing Analyst 1996-1998

Atlanta, GA

Responsible for a portfolio of large contracts, which includes monthly maintenance for billing, auditing, monitoring monthly credits and discounts for each contract.

Providing monthly revenue reports and processing journal voucher on a monthly basis.

Proactively working with the account teams, business development and legal departments on contract billing specifications.

MCI Telecommunications Co. - Commercial Customer Service Professional 1994-1996

Atlanta, GA;

Sales and retention management for the commercial customer. Based billing up to &3,000.00 monthly.

Proficient in utilizing OCIS, COMS, MEGA, and C-ARMS.

Expert knowledge of preferred, vision and tusa products with the use of PC on a daily basis.

EDUCATION

The University of Akron- Associate of Applied Business Management Technology 1993

Skills and Applications:

MicroSoft Word, PowerPoint, Excel, Coupa, AS400, Sharepoint, Mercury Quality Center, Hummingbird, Sametime, Bomgar, Skype, Microsoft Outlook, Audit Engine and Salesforce.

Community Service

CASA (Court Appointed Special Advocate), Responsibilities include overseeing abused and neglected children. Supported caseworkers and homecare takers to do what is in the best interest for the child.

Hosea Feed the Hungry- Volunteer to help with the needs in the homeless community

Hands on Atlanta- Various Volunteer events within the community

Sunrise Assisted Living facility- Volunteer to assist with the care of Alzheimer patients

Children’s Restoration Network- Volunteer with back to school events and others as needed.

REFERENCES

Available upon request.

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