Customer Service Medical
Resume:
Gloria Moreland
SOUTH BEND, INDIANA 46637
**************@*****.***
__ OBJECTIVE: Medical Office, Administrative, Sales Support, Receptionist, Clerical or Secretarial QUALIFICATIONS SUMMARY:
Background working in a medical office doing medical coding/billing, data entry, using computers, typing, filing, operating office machines, etc. Also skilled in general office work in a non-medical environment. Able to do customer service, handle money and maintain supplies and records, Scheduling . EXPERIENCE:
Medical Office:
- Used general office programs: Medic, Scanning, and Nursing 2000
- Registered patients, coordinated admissions and did general scheduling
- Verified insurance and co-pays; also handled accounts receivable and maintained patients’ records
- Created and distributed daily reports
- Inventoried, ordered, tracked, received and stocked specialized supplies
- Performed administrative organization for ICU, ER, MRI, Orthopedics. and CCU
- Maintained employee staffing schedules and assisted managers with promotional functions
- Certified in CPR
General Administrative:
_ Scheduling for Urology Specialist,post -op and follow up apppointments, new referrals
- Used computers for general office duties: Windows, Internet and email
- Operated office equipment: copiers, faxes, shredders, calculators, 10-keys, etc.
- Changed print cartridges and typewriter ribbons; removed paper blockages in printers
- Used multi-line telephones, routed calls, scheduled appointments, paged clients and took messages
- Assisted walk-in customers and customers over the telephone
- Performed general receptionist, bookkeeping, filing, report printing, researching and typing work
- Able to type approximately 35 words per minute
- Wrote, edited and sent internal and external memorandums and letters
- Received and distributed mail; filled envelopes, sealed, weighed and metered mail Inventory Control and Sales:
- Operated cash registers; received cash, check and credit payments; counted money, drawers, verified identification and gave change
- Identified and disposed spoiled or expired materials; accounted for throw away
- Stocked and priced merchandise; set up promotional displays and scanned merchandise
- Performed general customer service; replaced and refunded materials RECENT WORK HISTORY:
2016- 2017 Sanctuary Of Holy Cross South Bend, In Adminstrative Assistant 2015 -2016 Center for Hospice South Bend, In Assistant Volunteer Coordinator 2011 -2014 Elkhart Clinic Mishawaka,In Scheduler/Registration 2009- 2011 Unity Medical Surgical Hospital, Mishawaka,In Registration/Medical Records 2008 - 2008 South Bend Orthopedics, South Bend, IN Surgery Scheduler 2005 - 2008 St. Joseph Regional Medical Center, South Bend, IN Unit Secretary (Float) EDUCATION:
ICD and CPT coding seminars and Medicare and Medicaid Informational Programs Medical / Billing Coding Ivy Tech South Bend, In 2009 Certification Medical Billing Specialist Certificate, U.S. Careers, Fort Collins, CO Business and Writing Courses, Indiana University, South Bend, IN
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