Customer Service Sales / Store Manager / buyer
Resume:
William A. Stearns
Winchester, NH 03470
*********@*****.***
Objective Success driven individual with 18 years’ experience in leadership and organization. Seeking to apply my strengths in management, organization, buying, inventory control, customer service and team building. A dedicated worker who believes in honesty and integrity who strives to exceed goals and expectations.
Skills & Abilities -Leadership & Team building -POS System Administration
-Buying -Data Collection & Analysis
-Inventory Control -Website & Online Store Maintenance
-Problem Solving -Plan Implementation
Experience January, 2010 – January, 2018
Store Manager / Buyer, Basketville, Putney VT
Responsible for all functions of a retail and online store. Ensuring high quality customer service. Hiring, training, scheduling and development of staff. Merchandising and product placement design. POS system maintenance and inventory control. Purchase orders, receiving inventory and invoice reconciliation. Maintaining warehouse organization. Building maintenance and management of outside contractors.
Responsible for all store product buying. Direct container importing from many countries including China, Poland, Indonesia, Cambodia and Vietnam. Networking and negotiating with manufacturers, suppliers and sales reps. Traveling to trade shows to discover new products and for seasonal product buying. Creating and utilizing sales reports to track sales, trends and predict future sales for re-orders. Analyzing sales reports for turnover, sell through and creating budgets for seasonal product purchases. November, 2008 – December, 2009
Self Employed, Stearns Carpentry, Keene NH
Construction of Pedraza's Mexican restaurant. Worked with a partner to help design and renovate a vacant downtown Keene storefront into a restaurant. Tasks included all interior framing and finish work. Working with and coordinating mechanical contractors and other sub-contractors. Keeping to tight schedules and deadlines. Working with local building inspectors and building codes. Interior finishes including trim work, painting, staining, stone work and kitchen/bathroom fixtures and finishes.
Apartment building renovation. Worked with a partner to renovate several apartments in one building. Some apartments required total demolition and redesign. New electrical, plumbing, sheetrock, doors, trim work, kitchens and 2
baths were installed. Required to complete work on a schedule and in a budget conscious manner and make decisions independently.
Sunroom installation and repair- Install Four Seasons Sunrooms on a contract basis. Independently responsible for installation from start to finish and working with the home-owner on exterior and interior design features. May, 2004 – November, 2008
Lead Installer / Crew Leader, Ultimate Living Spaces, Brattleboro VT
Responsible for all aspects of sunroom installation and additions from start to finish. Performed various construction and carpentry tasks from the foundation to the roof and all interior and exterior design and finish work. Training, scheduling and development of crew. Scheduling daily and weekly tasks taking into account weather forecasts, coordinating with sub- contractors and meeting the completion deadline. Working with local building inspectors and building codes. Managing the ordering and delivery of materials. Maintenance of vehicles, equipment, tools and warehouse organization. Maintaining a budget of man hours and materials. Reporting to superiors and customers on a daily basis.
January, 2000 – May, 2004
Store Manager / Buyer, Furniture Factory Outlets, North Walpole NH
Hired to start up, manage and bring to profitability a furniture store. Ensuring high quality customer service. Hiring, training, scheduling and development of staff. Merchandising and product placement design. Daily and monthly accounting, maintaining budgets, payroll and advertising. Purchase orders, receiving inventory and invoice reconciliation. Maintaining warehouse organization. Building maintenance and management of outside contractors.
Responsible for all store product buying. Following style and design trends. Custom designing products. Networking and negotiating with manufacturers, suppliers and sales reps.
Education Suny Adirondack – Queensbury, NY – AAS Business Administration 1994
Monadnock Regional High School – Swanzey, NH – Diploma 1992
Major course of study: Accounting.
Leadership Member of the Board of Directors for the Vermont Attractions Association. References Available upon request.
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