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Customer Service Sales

Location:
Butler County, Ohio, United States
Posted:
January 30, 2018

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Rebecca Reid

**** ********** **, *** **

West Chester, OH 45069

513-***-****

ac39cb@r.postjobfree.com

* ** *

Areas of Practice

Accounts Payable

Accounts Receivable

General Ledger

Month End Closing

Tax Return Preparation

Research

Customer Service

Invoicing

Microsoft Office

Coordination

PowerPoint

Teaching/Training

Outlook

Windows

Problem Solving

Photoshop

Marketing

Lead Generation

Sales B2B

Collections

Industry Lines

Material Handling

Healthcare

Manufacturing

HVAC

Telecommunications

Computer Applications

Equip Soft

Advanced Excel

VLOOKUP

Pivot Tables

Macros

Kronos

Ultipro

PeopleSoft

Sage/Peachtree

QuickBooks

PowerPoint

Word

MS Project

MS Sharepoint

ComputerEaze

Great Plains

Sage 100

Advance Pr

Sage MAS200

SAP

Education/Qualifications

Cincinnati State Technical and

Community College

Degree: Associate of Applied

Business

Major: Accounting

(6 credit hours left)

Professional Experience

I offer a diverse background in the accounting administration and sales support fields, I hold a wealth of knowledge, problem solving skills and diversified experience. My experience includes but is not limited to advanced excel use, accounts payable and receivable, business to business sales, customer support, sales support, month end closing, general ledger entries and account reconciliation.

Experience

Fameccanica North America

Sales Support Coordinator/Project Manager 07/2017-present

• Process customer request for quotes (RFQ’s)

• Timely entry of customer orders.

• Collaborating with the direct superior and colleagues in customizing specific offers and reports for superior customer service and supply chain support with the SAP system.

• Keep the Customer Service Manager informed on progress or problems regarding parts, or issues on receiving, delivery date delays, etc.

• Ensure with Customer Service Specialist the alignment with proper procedures for entering and handling warranty orders.

• Project Management

• Order Reporting

Robert Half/Accountemps 01/2017-07/2017

Financial Recruiter

• Market temporary and temp to hire services via telephone and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments.

• Recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, temporary assignments and temporary to full-time opportunities

• Managing ongoing assignments to deliver outstanding customer service to both clients and candidates

• Providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Accountemps’ presence in the local business community

Robert Half Salaried Professional Assignments :

• General Data Corp

o Purchasing Clerk

• ALM/Summit Media Group

o Payroll Reconciliation- Reconcile payroll JE’s/Trial balance against payroll reports.

• Rizzo Brothers

o Accounts Receivable Admin

Convert manual purchase orders into an electronic format. Enter vendor invoices into ComputerEaze accounting software. Reconcile month end with provided bank statements. Provide project managers with project material MTD totals report.

• Tente Casters

o Accounts Receivable and Payable Admin

Assist with importing recently acquired Canadian based caster company customer information, item numbers, and accounts payable and receivable data into Sage 100 accounting software manually. Rebecca Reid

8298 Brigantine Ct, Apt 70

West Chester, OH 45069

513-***-****

ac39cb@r.postjobfree.com

2 of 2

Areas of Practice

Accounts Payable

Accounts Receivable

General Ledger

Month End Closing

Tax Return Preparation

Research

Customer Service

Invoicing

Microsoft Office

Coordination

PowerPoint

Teaching/Training

Outlook

Windows

Problem Solving

Photoshop

Marketing

Lead Generation

Sales B2B

Collections

Industry Lines

Material Handling

Healthcare

Manufacturing

HVAC

Telecommunications

Computer Applications

Equip Soft

Advanced Excel

VLOOKUP

Pivot Tables

Macros

Kronos

Ultipro

PeopleSoft

Sage/Peachtree

QuickBooks

PowerPoint

Word

MS Project

MS Sharepoint

ComputerEaze

Great Plains

Sage 100

Advance Pr

Sage MAS200

SAP

Education/Qualifications

Cincinnati State Technical and

Community College

Degree: Associate of Applied

Business

Major: Accounting

(6 credit hours left)

Experience Continued:

Equipment Depot 09/2013-01/2017

Sales Coordinator

• Set up sales orders and issue purchase orders.

• Coordinate service installations of new equipment and batteries

• Prepare documentation for revised capacity plates

• Approve vendor invoices and receive in the system

• Complete costing worksheet

• Calculate commission from costing sheets

• Invoicing

• Complete customer delivery packet and send to salesperson

• Post customer payments on general ledger

• Contact customers regarding late or incomplete payments

• Ensure proper month-end close process to ensure accuracy of accounting records

• Facilitate positive service outcomes

Time Warner Cable 01/2011- 01/2013

Customer Service Representative & Team Lead

• Provides quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and, when required, de- activation.

• Activates new accounts as well as upgrades, downgrades, disconnects and reconnects service. Answers any billing questions, informs customers of billing and installation procedures and processes payments.

• Sell services and features to meet defined sales objectives/goals.

• Schedule service installation and record account comments daily to maintain accurate records of transaction and capture important customer data for measurement. Apollo Heating and Cooling 01/2010- 01/2011

Lead Coordinator

• Create, maintain, and distribute daily, weekly, and monthly sales & performance reports.

• Distribute leads per a ‘dispatch for profit agenda.’

• Schedule incoming marketed and technician generated leads.

• Generate though outbound calling, direct mail, and marketing 25-50 leads per week.

• Track leads utilizing excel funnel.



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