Customer Service Sales
Resume:
Rebecca Reid
West Chester, OH 45069
*******@*****.***
Areas of Practice
Accounts Payable
Accounts Receivable
General Ledger
Month End Closing
Tax Return Preparation
Research
Customer Service
Invoicing
Microsoft Office
Coordination
PowerPoint
Teaching/Training
Outlook
Windows
Problem Solving
Photoshop
Marketing
Lead Generation
Sales B2B
Collections
Industry Lines
Material Handling
Healthcare
Manufacturing
HVAC
Telecommunications
Computer Applications
Equip Soft
Advanced Excel
VLOOKUP
Pivot Tables
Macros
Kronos
Ultipro
PeopleSoft
Sage/Peachtree
QuickBooks
PowerPoint
Word
MS Project
MS Sharepoint
ComputerEaze
Great Plains
Sage 100
Advance Pr
Sage MAS200
SAP
Education/Qualifications
Cincinnati State Technical and
Community College
Degree: Associate of Applied
Business
Major: Accounting
(6 credit hours left)
Professional Experience
I offer a diverse background in the accounting administration and sales support fields, I hold a wealth of knowledge, problem solving skills and diversified experience. My experience includes but is not limited to advanced excel use, accounts payable and receivable, business to business sales, customer support, sales support, month end closing, general ledger entries and account reconciliation.
Experience
Fameccanica North America
Sales Support Coordinator/Project Manager 07/2017-present
• Process customer request for quotes (RFQ’s)
• Timely entry of customer orders.
• Collaborating with the direct superior and colleagues in customizing specific offers and reports for superior customer service and supply chain support with the SAP system.
• Keep the Customer Service Manager informed on progress or problems regarding parts, or issues on receiving, delivery date delays, etc.
• Ensure with Customer Service Specialist the alignment with proper procedures for entering and handling warranty orders.
• Project Management
• Order Reporting
Robert Half/Accountemps 01/2017-07/2017
Financial Recruiter
• Market temporary and temp to hire services via telephone and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments.
• Recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, temporary assignments and temporary to full-time opportunities
• Managing ongoing assignments to deliver outstanding customer service to both clients and candidates
• Providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Accountemps’ presence in the local business community
Robert Half Salaried Professional Assignments :
• General Data Corp
o Purchasing Clerk
• ALM/Summit Media Group
o Payroll Reconciliation- Reconcile payroll JE’s/Trial balance against payroll reports.
• Rizzo Brothers
o Accounts Receivable Admin
Convert manual purchase orders into an electronic format. Enter vendor invoices into ComputerEaze accounting software. Reconcile month end with provided bank statements. Provide project managers with project material MTD totals report.
• Tente Casters
o Accounts Receivable and Payable Admin
Assist with importing recently acquired Canadian based caster company customer information, item numbers, and accounts payable and receivable data into Sage 100 accounting software manually. Rebecca Reid
8298 Brigantine Ct, Apt 70
West Chester, OH 45069
*******@*****.***
2 of 2
Areas of Practice
Accounts Payable
Accounts Receivable
General Ledger
Month End Closing
Tax Return Preparation
Research
Customer Service
Invoicing
Microsoft Office
Coordination
PowerPoint
Teaching/Training
Outlook
Windows
Problem Solving
Photoshop
Marketing
Lead Generation
Sales B2B
Collections
Industry Lines
Material Handling
Healthcare
Manufacturing
HVAC
Telecommunications
Computer Applications
Equip Soft
Advanced Excel
VLOOKUP
Pivot Tables
Macros
Kronos
Ultipro
PeopleSoft
Sage/Peachtree
QuickBooks
PowerPoint
Word
MS Project
MS Sharepoint
ComputerEaze
Great Plains
Sage 100
Advance Pr
Sage MAS200
SAP
Education/Qualifications
Cincinnati State Technical and
Community College
Degree: Associate of Applied
Business
Major: Accounting
(6 credit hours left)
Experience Continued:
Equipment Depot 09/2013-01/2017
Sales Coordinator
• Set up sales orders and issue purchase orders.
• Coordinate service installations of new equipment and batteries
• Prepare documentation for revised capacity plates
• Approve vendor invoices and receive in the system
• Complete costing worksheet
• Calculate commission from costing sheets
• Invoicing
• Complete customer delivery packet and send to salesperson
• Post customer payments on general ledger
• Contact customers regarding late or incomplete payments
• Ensure proper month-end close process to ensure accuracy of accounting records
• Facilitate positive service outcomes
Time Warner Cable 01/2011- 01/2013
Customer Service Representative & Team Lead
• Provides quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and, when required, de- activation.
• Activates new accounts as well as upgrades, downgrades, disconnects and reconnects service. Answers any billing questions, informs customers of billing and installation procedures and processes payments.
• Sell services and features to meet defined sales objectives/goals.
• Schedule service installation and record account comments daily to maintain accurate records of transaction and capture important customer data for measurement. Apollo Heating and Cooling 01/2010- 01/2011
Lead Coordinator
• Create, maintain, and distribute daily, weekly, and monthly sales & performance reports.
• Distribute leads per a ‘dispatch for profit agenda.’
• Schedule incoming marketed and technician generated leads.
• Generate though outbound calling, direct mail, and marketing 25-50 leads per week.
• Track leads utilizing excel funnel.
Contact this candidate