Customer Service Human Resource

WILLIAM ANTHONY LEE

**** ************ ** *** #****, FORT WORTH, TEXAS 76155 C: 313-***-**** wlee^@email.davenpor+.edu SUMMARY

A position in a human resource department with a progressive, expanding firm offering growth potential within the organization's structure. Experienced and accomplished human resource professional with a proven track record of successful integration of the HR function by providing exceptional customer service across departments.

SKILLS

Excel, Word, Power Point, Abra Suite,

Optimum Suite, Taleo, Share Point, HRIS

system

EDUCATION AND TRAINING

May 2010 Business Management

Davenport University Livonia, Ml

2013 Coaching Healthy Behaviors

The Cooper Institute Dallas, TX, United States

EXPERIENCE

05/2012 to Current Human Resource Generalisf

DayStar Christian Television Network Bedford, Texas

• Organize and maintain bo+h hard copy and electronic file system; Process open enrollment paperwork. Process E-Verification on new hire. Enter new hire information into HRIS database. Coordinate clerical HR functions that include but are not limited to the following: schedule meetings between employees and HR and or various insurance representatives. Maintain all organization job descriptions, ensuring they comply with all applicable Federal and State laws and regulations including creation of new job descriptions, editing existing job descriptions, interviewing hiring managers for job details, and getting final approval of the description. Perform all recruitment activities including web-based recruitment application, handling hard copies of resumes received, searching for qualified candidates for positions. Assist with time keeping / payroll when needed. Coordinate the Wellness Program activities. Support the organization's Wellness Program goals. Manage the new hire on boarding process including employee badges, and orientation. Maintain the OSHA 300 log and annual reports and process all Workers' Compensation claims in conjunction with the insurance carrier.

11/2011 to 05/2012 Customer Service Representative Bank of America Piano, Texas

• Assisted customers with payment inquires. Inves+iga+e/resolve a wide variety of issues.

06/2011 to 09/2011

09/2010 to 12/2010

05/2008 to 06/2010

08/1996 to 05/2008

09/1986 to 10/1990

Internal Recruiter

Lexicon Senior Healthcare Dallas, Texas

• Recruited potential candidates for Sale Consultant position. Recommended potential candidates, using Career Builder and Monster. Human Resources Representative

Piano, TX

® Processed and assist employees with medical, dental & vision benefit enrollment elections. Assisted manager and employees with personal time off request (PTO) Processed FMLA, FYL, STD and LTD disability cases. Assisted manager / employees with 1-9 and W-4 questions. Professional Human Resource Consultant

Ferndale, Ml

a Recruited/interviewed/recommended to management for hire 20 team members resulting in 80% retention during two year period. Assisted in creating and implementing company policy and procedure manual. Human Resource Assistant

Comcasf Cable Detroit, Ml

• Assisted in interviewing process which included job fairs, interviewing prospective candidates, processing new hire paperwork, conducting background checks and new employee orientation.

United States Navy Long Beach,CA

® Processed personnel leave requests, maintained service records; audited personnel files, discharge forms, and generated documents for support of dependents.

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