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Customer Service Manager

Tampa, Florida, United States
January 30, 2018

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Tampa, FL ***** * 813-***-**** *

Securities Specialist / Processing Manager

Resourceful professional offering expertise in full range of securities management functions, including regulatory compliance, due diligence, data collecting / tracking, and customer contact and service. Key Strengths

Regulatory Compliance * Background Screenings * Transaction Verification * Marketing / Business Development * Documentation Collection / Review * Research / Investigation * Deadline-driven * Conflict Resolution * Real Estate * Highly Organized / Detail-oriented * Client Account Creation / Process Management

Summary of Qualifications

* Sustained excellence in processing clients' securities through comprehensive investigations to ensure suitability for acceptance through ownership verification and regulatory compliance; ability to verify daily securities transactions with accuracy and completeness.

* Strong communication skills with track record for working closely with clients to open brokerage accounts, deposit securities, and address billing / fund receipt issues; impressive ability to resolve problems.

* Previous experience in marketing, business development, and planning / execution of promotional events, as well as retail sales. Skilled in interior design and working with contractors and vendors. CAREER HIGHLIGHTS

SPARTAN SECURITIES GROUP LTD, Clearwater, FL * 3/2004-6/2017 Office Manager - Operations Department

Provided full range of operations related to securities management / processing for Registered Broker / Dealer organization. Served as initial point-of-contact with prospective clients and other callers or visitors.

Established new client investment accounts, performing due diligence on stock / securities deposits, completing and tracking transactions, and resolving billing and commission issues. Ensured that client transactions complied with regulatory requirements and industry best practices. Performed variety of office functions, including form scanning / filing and representing firm with telephone, internet, and maintenance contractors. Facilitated brokers' marketing efforts through promotional mailings, creating lead lists, and planning financial seminar events. Key Achievements

* Determined suitability of stock as deposit transaction by investigating range of factors, including company's market price, current status of SEC filings, and assets / revenues.

* Performed comprehensive review of paper trail related to stock's acquisition and reviewed stock deposit forms to ensure ability of brokerage firm and clearing firm to accept stock deposit.

* Orchestrated efforts to determine viability and legitimacy of clients opening new accounts or applying for 15C 211 filing by conducting comprehensive background screenings; also monitored brokerage accounts to identify excessive deposits or withdrawals, notifying senior leadership of discrepancies.

* Played important role in brokerage firm's efforts to assist client in achieving IPO status by gathering and processing information requested by FNRA and addressing compliance issues; efforts contributed to 100 of client’s shareholders opening new investment accounts with brokerage firm.

* Gained experience and expertise in managing restricted securities, including removal of legends; worked with affiliates, non-affiliates, and S-1 clients.

* Strengthened client relations, cultivating long-term loyalty, by providing superb service and support; impressive problem solver with ability to handle billing / commission issues with tact and diplomacy.

“Ms. Campassi demonstrates the ability to thrive within the securities industry. She is highly adaptable and maintains the highest ethical standards.” David D. Lopez, Corporate Compliance Officer SNELL ARCADE, St. Petersburg, FL * 5/2003-3/2004

Owner / Developer Assistant

Provided critical support in effort to convert historic building in downtown St. Petersburg from commercial leased space to commercial space and residential condominiums. Showed condominium units to prospective buyers, explaining purchase and maintenance agreements, securing deposits, and scheduling closings.

Key Achievements

* Represented owners in working with contractor to choose flooring, wall finishes, fixtures, and appliances for new condominiums; scheduled installations and tracked contractor's performance.

* Identified suitable contractors for construction of common areas, obtaining estimates for elevators, cooking towers, and fire alarm / security systems.

* Saved owners valuable resources by securing special tax status for historic building; provided administrative support services for developer, including financial recordkeeping, transaction files, and correspondence.

* Researched and analyzed market trends and identified competitors to compare pricing, amenities, and occupancy rates. Worked with advertising firm to develop ad shown at local movie theater; also contributed to creation of newspaper ad and liaised with website host to upload content updates. CAREER NOTE

Prior to joining SNELL ARCADE in 2003, served as Office Manager for SPARTAN SECURITIES GROUP LTD. Provided full range of security processing and management services. Excelled in earlier positions.

* Retirement Counselor, CANTERBURY TOWERS - Cultivated productive relationships with realtors, community and faith-based organizations, physicians, attorneys, and accountants to market luxury life care community for seniors that included skilled nursing facility. Organized promotional events and led property tours for prospective residents. Assisted residents with unit designs, including safety features.

* Leasing Coordinator, CAMDEN PROPERTIES - Managed leasing operations for two apartment communities, performing competitor and market research, showing apartments to prospective residents, conducting background screenings and credit checks, and preparing leases. Planned social events for residents. Consistently met or exceeded occupancy goals at both properties.

* Sales Representative, CELLULAR SOUTH - Sold mobile equipment, accessories, and service plans. Provided outstanding customer service, including equipment training. Achieved #1 in monthly sales for entire state of Mississippi.


Bachelor of Science in Fashion Merchandising with Minor in Business, University of Mississippi, Oxford, MS

Notary Public - active

Florida Real Estate License (#SL3064972) - inactive COMPUTER SKILLS

Microsoft Office Suite (Word & Excel) * Thomson ONE Analytics * Bullseye

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