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Customer Service Project Manager

Denver, North Carolina, United States
January 30, 2018

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Shelia Darden

**** ****** ****** **. ******, NC *8037


Professional Summary

Over 20 years commercial experience with last 10 years’ in the Nuclear Industry. Versatile skill set in Project Controls, Project Scheduling, Business Operations, Procurement, Import/Export Operations, Contracts, Billing.

Core Qualifications

● Strong written and verbal communication skills.

● Experience with Microsoft Office / Primavera6 R8.3.5.

● Strong organizational skills and ability to prioritize work and manage multiple tasks

● Ability to work effectively in cross-functional (operations, management, and financial) teams. Professional Work Experience

Scheduling Specialist II, Project Controls - Nuclear New Build November 2013 – August 2017 Westinghouse Electric Co. - Charlotte, NC

• Maintain Engineering Design and Procurement schedule for Nuclear Plant construction

• Interface with Project Management and Engineering to track and maintain schedule status

• Monitor schedule for changes in float, correct logic, potential problems

• Produce weekly project schedule reports based on project and Project Management requirements

• Implement approve schedule change orders into the project schedule

• Communicate any schedule problem areas to project team and provide solutions/options for resolution

Lead Buyer - Lungmen 1 & 2, ABWR Plant Nuclear New Build November 2010 – November 2013 GE- Hitachi Nuclear Energy - Wilmington, NC

● Supported New Plant Project Team on long lead equipment supply chain development for Direct and Indirect Materials for international ABWR Project

● Managed both domestic and international procurement for direct materials

● Cost Efficient Procurement of safety and non–safety related parts needed to support multi-million dollar international facility

● Processed Requests for Quotations for domestic and international suppliers

● Negotiated Supplier Contracts to ensure cost savings and service quality

● Developed Purchase Orders for parts and technical advisory assistance - over $39M issued

● Provided oversight and management of On Time Delivery to meet customer requirements

● Resolved supplier invoice and Accounts Payable discrepancies Federal Billing Specialist

September 2009 – July 2010 Paducah Nuclear Remediation Services - Kevil, KY

• Collaborated with Project Controls, Project Management and Procurement to validate charges of project expenses and verify funds against Purchase Orders

• Reviewed Subcontractor invoices for compliance to contractual scope and Federal Travel Regulations

• Tracked status of purchase requisitions and take corrective/preventative action

• Served as single point of contact for billing issues between subcontractor and the business unit

• Resolved subcontractor invoice and AP discrepancies

• Led the action team to resolve contentious billing issues.

• Expedited bidirectional information flow between USEC and Subcontractors to affect timely resolutions.

Procurement Specialist

March 2008 – March 2009 Global Nuclear Fuels/GE-Hitachi - Wilmington, NC

• Specialist for the procurement of over $5M critical / non-critical Direct Material parts for nuclear fuel manufacturing facility and their daily operations

• Served in a lead role in reducing the Purchase Requisition backlog by 83%

• Managed both domestic and international procurement customer relations

• Facilitated strategic communication and build internal and external customer relationships

• Tracked shipments for timely delivery and resolve supplier invoice and AP discrepancies

• Reviewed and approved relevant Scopes of Work and Quotes for Indirect and Capital projects Office Manager & Procurement Specialist

September 2007 – March 2008 Filtration Midwest, Incorporated - Wilmington, NC

• Managed all aspects of business office operations

• Took actions to ensure efficient procurement of equipment to fulfill customer orders

• Managed the Order Delivery, Inventory Control and Accounts Receivable and Payables Business Owner

April 1995 - May 2004 Coastal Well Drilling Castle Hayne, NC

• Managed all daily business operations and customer service transactions

• Procured parts to complete job orders for the most efficient cost to the company.

• Ensured that the orders are delivered in the time required

• Managed Accounts Payables and Accounts Receivables Project Technician

October 1997 – January 2000 Corning Incorporated Wilmington, NC

• Extensive Project Manager support, tracking project cost while maintaining spend to budget

• Procurement of spare parts for inventory, and track order shipment delivery time Export Specialist

October 1989 – September 1997 US Customs, State Port Authority Wilmington, NC

• Responsible for the review and execution of export documentation requirements for shipments originating in the U.S. to Saudi Arabia


● University North Carolina Wilmington (UNCW) – Business (3 years completed) Professional Training, Certifications, and Courses Primavera (P6) Planning / Scheduling software certification. Specialized Operational training provided by GE Nuclear Energy – Six Sigma, Quality and Compliance, Visionary Customer Service Professional References

Gerry Goldner

Senior Project Manager

GE Hitachi Nuclear Energy

Wilmington, NC 28402

Larry Tucker

Head of ABWR Power Station Design

Horizon Nuclear Power

Gloucester, United Kingdom

Dan Moony

Duke Energy

Lead Instrument & Controls Engineer

Charlotte, NC 28202


Bill Kish

Corning Inc.

Concord, NC

Elwood Woodring

Sr.Scheduling Specialist


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