Kathy Ann Johnston

*** ********** *** *******, ** 19804 302-***-**** ac39ax@r.postjobfree.com

Summary

As a dedicated and knowledgeable professional with extensive experience in administrative and operations support, I seek to bring my skills to add value to your company. I am a focused individual with a proven track record of successfully delivering high productivity and quality work.

Provide highest standards of administrative support, optimizing operating efficiency.

Apply organization, time management, problem-solving, and multitasking skills to meet goals.

Communicate clearly and effectively with external organizations, peers and other departments to align goals.

Utilize extensive knowledge gained within various industries and occupational positions.

Proficient with Microsoft Office suite and multiple claim system applications.

Professional Experience

CHUBB INSURANCE Wilmington, DE

Senior Claims Operations Specialist, 2006 – Present

Manage “onboarding,” setup of new employee access in claims systems, reset user passwords, and maintain claims staff authority within claims systems.

Perform monthly review of claims system access, ensuring appropriate levels of usage and authority, update or delete users as needed.

Select TyMetrix automated payment system access administrator.

Coordinate with claims adjusters, law firms, and vendors to research and provide invoice information, request payments, and issue stop pay and voids.

Conduct monthly audit reports of payments made, compiling data and submitting to upper management ensuring compliance with company guidelines (Sarbanes Oxley).

Act as primary custodian for distribution of manual checks and audit reconciliation for checks used according to needs.

Perform quality review of checks issued over $250K to maintain company audit standards.

Update claims systems with law firm and vendor changes of address to ensure correct mailings.

Provide assistance to supervisors as backup, monitor operations work queues and distribution of payment requests and registrations.

Contribute to training and mentoring of new team members, and oversee adherence to operational and company guidelines and policies.

ACE USA INSURANCE Wilmington, DE

Administrative Assistant, 2002 – 2006

Provided administrative support for Vice President of Casualty Claims, Assistant Vice President of International Claims, and Claims Staff of nine employees.

Liaised between management and other business units to align and achieve objectives.

Planned and facilitated meetings, conferences, and training seminars, maintaining daily planner for management, preparing meeting agendas, and coordinating travel logistics.

Prepared reports, spreadsheets, presentations, org charts, correspondence, and memos.

Handled claim file setup and maintenance, preparing acknowledgment letters for new losses, policy retrieval requests from off-site storage, and conducting claims research.

Processed payments for counsel fees and vendor invoices according to policies.

Maintained confidential documentation and records using secure filing system.

Tracked employee attendance and vacations, distributing weekly management schedule.

Processed deliveries and mailings, maintaining office equipment service, and provided administrative support for claims management and staff.

Additional Experience

EPOTEC, INC Christiana, DE

Administrative Assistant, 2000 – 2002

THE FRANKLIN MINT Media, PA

Executive Secretary, 1999 – 2000

DUPONT ESNET Chadds Ford, PA

Administrative Secretary, 1997 – 1999

BAYARD FIRM Wilmington, DE

Legal Secretary Assistant, 1989 – 1997

Education

CERTIFICATE IN PARALEGAL STUDIES

The Career Institute, Wilmington, DE 1992

COURSEWORK IN LIBERAL ARTS AND BUSINESS ADMINISTRATION

Del. Tech. Comm. College, Newark, DE 1983

HIGH SCHOOL DIPLOMA

Susquehanna Twp. High School, Harrisburg, PA 1977

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