Sign in

Customer Service Executive Assistant

Villa Park, Illinois, United States
$17.00 hourly
January 31, 2018

Contact this candidate


Susan M. Chiano

*** ***** ********* ******

Villa Park, IL 60181

C: 630-***-****

H: 630-***-****


Professional Profile

A creative self-starter with strong communication skills, demonstrated initiative, success in client relations, employee relations,

and account maintenance. Performs well under pressure while maintaining a high energy level and positive attitude. A dedicated

professional with a proven record of accomplishment for giving 110% effort for best results in my job responsibilities. Seeking

an executive level administrative support position with a dynamic forward-thinking company that offers opportunity for

professional growth.

Professional History

Legal Assistant/Bookkeeper -- Principal Partner

Storto, Finn & Rosinski Law Office, Bensenville, IL December 2008 to January 2013

Post billings to individual client Maintaining sensitive & confidential

matters information

Post cash receipts to individual client Keep track of rent checks received

matters monthly for properties owned by principal

Post time to individual clients’ partner & deposit

Post A/P received daily w/packing slips Process A/P checks for payment to vendors

Reconcile bank statements for General & Trust accounts monthly

Post Fees & expenses for individual client Process monthly expense checks & car allowances

matters for partners & associates

Process billings for individual client Keep track of dollar amounts clearing in bank accounts

Distribute mail received daily & internal faxes & memos Contact with new clients by phone or in person

for credit card payments from clients Answer phones (6 lines) and direct to correct

Develop spreadsheets for tracking overnight mailings partner or associate

& copies for individual cases for expense reporting Set up new client accounts

Process client/trust report, law firm Perform collections from past due clients, develop

cases active cases etc. requests from Principal Partner collection spreadsheets for tracking fees due and/or

paid from collection calls and letters mailed.

Reason for leaving: Part-time/Hours cut (collected in overdue fees $34,000 in 2012)

Executive Assistant/A/R & A/P Coordinator, reporting to the V.P. of Finance

Wish Center, Downers Grove, IL November 2002 to August 2008

Work closely with the V.P. of Finance Perform word processing, mail merges,

& Billing Manager develop spreadsheets

Work on specific projects involving Post deposits within QuickBooks 2003 for

accounting information 10 individual companies

Distribute internal & e-mails to Post inter-company deposits for 15 individual

individual company locations companies

Maintaining sensitive confidential Calculate Batch deposits & Credit Card deposits

information Reconcile bank statements for 15 companies

Process faxes & mailings for V.P. of each month

Finance-FedEx or UPS Post payables/credits for 15 individual companies

Reason for Leaving: Acquisition/Company Closed Supervise Bookkeeper for 13 months

Office Coordinator/Executive Assistant, reporting to the President, Vice President & V.P. of Finance

FORTUNE FISH COMPANY, Bensenville, IL August 2001 to November 2002

Perform word processing, mail merges, Interface with the electronic payroll service

develop spreadsheets and PowerPoint Procure proper paper work for all new employees

presentations Update personnel files & health/dental insurance

Apply credits needed on invoices applicants

Apply cash to customer accounts Prepare & reconcile expense reports for six

Post deposits within the accounting program top management employees

Susan M. Chiano Page Two


FORTUNE FISH COMPANY, Bensenville, IL August 2001 to November 2002

Reconcile bank statements Interface with building maintenance with building Owner

Responsibilities include regular contact Interface with V.P. of Finance w/withdrawal of monies

with owner of parking lot for snow removal employees owe to company (loans and/or purchases)

Maintain faxes & copy equipment Coordinating phone system problems with supplier

Daily checks of 19 delivery drivers Procure all office equipment and supplies

returning with signed invoices Supply kitchen with perishable and non-perishable

Perform all functions of weekly payroll goods

for 88 employees

Reason for Leaving: Budget Cuts

Executive Assistant/Office Manager, reporting to the President, CFO, and V.P. of Operations.

VACATIONS BY GLOBETROTTERS, Downers Grove, IL December 1998 to January 2001

Works closely with the President, CFO Responsibilities include regular contact with existing

and V.P. of Operations and potential clients

Managing executives’ schedules and Coordinating formal corporate meeting and

travel arrangements conferences

Overseeing company-sponsored employee Compiling data for analysis, researching special

functions reports

Maintaining sensitive confidential Performed cost comparisons on major purchases

information (office equipment, leased automobile) resulting in

Supervised documentation department, front a total of more than $140,000 decreased overhead for

desk staff and building maintenance staff the company for one year.

Interfaced w/employment agencies for Procures all office equipment and supplies

alternative work force needs Coordinates major office moves within the company

Additional responsibilities included Prepare & reconcile expense report creating, mail merges,

drafting and distributing internal memos, faxing, Post checks in A/R database, tracking daily banking

photocopying and filing activity, recording credit card transactions and lock box

activity in Excel

Reason for Leaving: Budget Cuts (Total employees 354 down to 42) Company Closed

Office Manager, reporting to the President, Vice-President, and Controller

CHICAGO FORMING, INC., Lombard, IL May 1987 to October 1998

Supervised eight (8) office staff Balance payroll and A/P checkbooks,

Processing A/P and calculating due dates Interface w/individuals for village building

Balance payroll, A/P checkbooks & permits

bank reconciliations Quarterly tax reports

Phone contact with General Contractors & ` Complete functions involving payroll, union

Sub-Contractors in a professional manner reports, waivers, quotes, personnel files, HR

Processing A/P and calculating due dates functions and workers compensation claims

Reason for Leaving: Company closed

Skills and Computer Knowledge

Expertise in 10-key by touch and Dictaphone. Proficient in Microsoft Office 98, 2000 and 2002, 2007 (Word,

Excel, PowerPoint, Microsoft Works; Word Perfect for Windows 6.0, 6.1 & 7.0; Lotus 123-3 & 5; Outlook;

QuickBooks 2003; PC law legal accounting program; Paychecks, Millennium (electronic payroll system); Software

Shop-Construction Manager; and Construction Program Control systems. Proficient use of the Internet and all e-

mail functions (down loading, researching, attachments, etc.).

Education: College of DuPage – (3.5 GPA) Fred Prior Seminars

References available upon requests

Contact this candidate