Customer Service Executive Assistant
Resume:
Susan M. Chiano
Villa Park, IL 60181
C: 630-***-****
H: 630-***-****
E-mail: ***********@***.***
Professional Profile
A creative self-starter with strong communication skills, demonstrated initiative, success in client relations, employee relations,
and account maintenance. Performs well under pressure while maintaining a high energy level and positive attitude. A dedicated
professional with a proven record of accomplishment for giving 110% effort for best results in my job responsibilities. Seeking
an executive level administrative support position with a dynamic forward-thinking company that offers opportunity for
professional growth.
Professional History
Legal Assistant/Bookkeeper -- Principal Partner
Storto, Finn & Rosinski Law Office, Bensenville, IL December 2008 to January 2013
Post billings to individual client Maintaining sensitive & confidential
matters information
Post cash receipts to individual client Keep track of rent checks received
matters monthly for properties owned by principal
Post time to individual clients’ partner & deposit
Post A/P received daily w/packing slips Process A/P checks for payment to vendors
Reconcile bank statements for General & Trust accounts monthly
Post Fees & expenses for individual client Process monthly expense checks & car allowances
matters for partners & associates
Process billings for individual client Keep track of dollar amounts clearing in bank accounts
Distribute mail received daily & internal faxes & memos Contact with new clients by phone or in person
for credit card payments from clients Answer phones (6 lines) and direct to correct
Develop spreadsheets for tracking overnight mailings partner or associate
& copies for individual cases for expense reporting Set up new client accounts
Process client/trust report, law firm Perform collections from past due clients, develop
cases active cases etc. requests from Principal Partner collection spreadsheets for tracking fees due and/or
paid from collection calls and letters mailed.
Reason for leaving: Part-time/Hours cut (collected in overdue fees $34,000 in 2012)
Executive Assistant/A/R & A/P Coordinator, reporting to the V.P. of Finance
Wish Center, Downers Grove, IL November 2002 to August 2008
Work closely with the V.P. of Finance Perform word processing, mail merges,
& Billing Manager develop spreadsheets
Work on specific projects involving Post deposits within QuickBooks 2003 for
accounting information 10 individual companies
Distribute internal & e-mails to Post inter-company deposits for 15 individual
individual company locations companies
Maintaining sensitive confidential Calculate Batch deposits & Credit Card deposits
information Reconcile bank statements for 15 companies
Process faxes & mailings for V.P. of each month
Finance-FedEx or UPS Post payables/credits for 15 individual companies
Reason for Leaving: Acquisition/Company Closed Supervise Bookkeeper for 13 months
Office Coordinator/Executive Assistant, reporting to the President, Vice President & V.P. of Finance
FORTUNE FISH COMPANY, Bensenville, IL August 2001 to November 2002
Perform word processing, mail merges, Interface with the electronic payroll service
develop spreadsheets and PowerPoint Procure proper paper work for all new employees
presentations Update personnel files & health/dental insurance
Apply credits needed on invoices applicants
Apply cash to customer accounts Prepare & reconcile expense reports for six
Post deposits within the accounting program top management employees
Susan M. Chiano Page Two
Continuation
FORTUNE FISH COMPANY, Bensenville, IL August 2001 to November 2002
Reconcile bank statements Interface with building maintenance with building Owner
Responsibilities include regular contact Interface with V.P. of Finance w/withdrawal of monies
with owner of parking lot for snow removal employees owe to company (loans and/or purchases)
Maintain faxes & copy equipment Coordinating phone system problems with supplier
Daily checks of 19 delivery drivers Procure all office equipment and supplies
returning with signed invoices Supply kitchen with perishable and non-perishable
Perform all functions of weekly payroll goods
for 88 employees
Reason for Leaving: Budget Cuts
Executive Assistant/Office Manager, reporting to the President, CFO, and V.P. of Operations.
VACATIONS BY GLOBETROTTERS, Downers Grove, IL December 1998 to January 2001
Works closely with the President, CFO Responsibilities include regular contact with existing
and V.P. of Operations and potential clients
Managing executives’ schedules and Coordinating formal corporate meeting and
travel arrangements conferences
Overseeing company-sponsored employee Compiling data for analysis, researching special
functions reports
Maintaining sensitive confidential Performed cost comparisons on major purchases
information (office equipment, leased automobile) resulting in
Supervised documentation department, front a total of more than $140,000 decreased overhead for
desk staff and building maintenance staff the company for one year.
Interfaced w/employment agencies for Procures all office equipment and supplies
alternative work force needs Coordinates major office moves within the company
Additional responsibilities included Prepare & reconcile expense report creating, mail merges,
drafting and distributing internal memos, faxing, Post checks in A/R database, tracking daily banking
photocopying and filing activity, recording credit card transactions and lock box
activity in Excel
Reason for Leaving: Budget Cuts (Total employees 354 down to 42) Company Closed
Office Manager, reporting to the President, Vice-President, and Controller
CHICAGO FORMING, INC., Lombard, IL May 1987 to October 1998
Supervised eight (8) office staff Balance payroll and A/P checkbooks,
Processing A/P and calculating due dates Interface w/individuals for village building
Balance payroll, A/P checkbooks & permits
bank reconciliations Quarterly tax reports
Phone contact with General Contractors & ` Complete functions involving payroll, union
Sub-Contractors in a professional manner reports, waivers, quotes, personnel files, HR
Processing A/P and calculating due dates functions and workers compensation claims
Reason for Leaving: Company closed
Skills and Computer Knowledge
Expertise in 10-key by touch and Dictaphone. Proficient in Microsoft Office 98, 2000 and 2002, 2007 (Word,
Excel, PowerPoint, Microsoft Works; Word Perfect for Windows 6.0, 6.1 & 7.0; Lotus 123-3 & 5; Outlook;
QuickBooks 2003; PC law legal accounting program; Paychecks, Millennium (electronic payroll system); Software
Shop-Construction Manager; and Construction Program Control systems. Proficient use of the Internet and all e-
mail functions (down loading, researching, attachments, etc.).
Education: College of DuPage – (3.5 GPA) Fred Prior Seminars
References available upon requests
Contact this candidate