Customer Service Representative
Resume:
Rana R Jenkins
Watertown, WI 53094
Cell Telephone: 920-***-****
Objective: To be a productive member of a staff in a Customer Service or Human
Resource environment. To further develop my skills and use my knowledge
and experience in a position that will offer me a challenge.
Education: High School Graduate
Attended UW MATC of Watertown, Wisconsin
In-house training in Crosby Quality Education System
In-house training in Performance Management
In-house training in Lean Management
Various Human Resource Seminars
Employment: Super 8 Hotel, 1730 Church Street, Watertown, WI 53094
March, 2016 – July, 2017
Front Desk Supervisor/Accounts Receivable
Check-in & Check-out of guests; adhere to guest’s requests; take reservations via
phone, in person, internet, and faxes; handle all reservation cancellations; create
and follow through with collection process on all past due accounts; set-up breakfast;
dismantle breakfast; wash, dry & put away dishes; make coffee all day; clean dining area
kitchen counters, cabinets, appliances, & tables and chairs; vacuum, sweep & mop all
floors in common areas and entrances/exits; empty garbage in common areas &
outside; wash, dry and fold sheets, towels and bedspreads used in the hotel. Wash
inside windows & doors; test pool & spa, plus duties as assigned.
1
Employment: Wisconsin Aviation, 1741 River Drive, Watertown, WI 53094 - 920-***-****
September, 2004 - November, 2015
Customer Service/Human Resource Assistant
Customer Service Representative responsible for greeting inbound and
departing aircraft via the Unicom. Relay/inform Line Technicians of customer
requirements via internal radio system. Receptions/Operator (focal point)
of the company ensuring customer's (whether in the air, on the phone or at
the counter) requests are handled quickly and accurately with a smile. As a
CSR we also invoiced, scheduled rental aircraft, dispatched aircraft, processed
payments, cashier, inventory count, selling supplies and various clerical
duties. HR Assistant responsible for enrolling employee, terminating
employee, processing monthly billing and complete employee spreadsheet
verifying payroll deductions of all insurance benefits. Other responsibilities
are placing employment ads with various recruitment agencies and DWD
Job Center, checked employee references, updated Employment Rights
bulletin boards, orientation of new hires, initiate workers comp and FMLA
process as needed. As an HR Assistant was responsible for 5500 Filings for
cafeteria plans, non-discriminating testing requirements for Flex Plan and
401(K) Census and Audits. DER Assistant for the Watertown and
Juneau location of the Anti-Drug and Alcohol Misuse Prevention Program for all
safety sensitive positions.
Employment: DeLarue/Brandt, Inc., 705 S. 12th Street, Watertown, WI 53094 - 920-***-****
October, 1997 - April, 2004
Material Controller - Production
Reduced inventory by $1 million dollars for the Currency production lines and
reduced inventory by $3 million dollars for the TCD production lines. This was
accomplished by implementing a Kanban Process for securing production
parts and working closely with the Purchasing Agents to secure quality parts.
Created and generated production shop orders to meet customer
requirements, defined safety stock levels, internal sub-component builds
and rework requirements.
Vendor/Scheduler - Purchasing Department
Assisted the Purchasing Agents with manufactured/purchased parts
outsourcing project. Initiated the Kanban System within Manufacturing.
Expedite and schedule deliver of parts. Assisted Buyers and Purchasing
Manager with various projects. Responsible for all mail room duties
(incoming and outgoing mail). Receptionist/Operator duties as needed and
other clerical duties as assigned.
2
February, 1977 - October, 1997
Materials Clerk - Paper Products Operation
Created and revised production reporting records to support accurate
production reporting and utilizing same as tool for data entry. Reviewed
and adjusted all production time cards accordingly. Created and updated
measurement graphs for productivity, efficiency, and utilization for each
assigned.
Manager of Human Resources, Fleet Operations, National Service Accounts
and Purchasing for the Field Service Operations
Managed Human Resource function of 110 employees (located throughout
United States). Assisted with the initial set-up and ongoing update of the
HRIS. With the use of job description software and working with all Field
Service Managers revised all job descriptions. Implemented an incentive
plan for on-the-job safety. Processed enrollment of benefits for all
employees. Managed the Fleet Operation of 350 vehicles working with
various leasing vendors for Brandt, Inc. and Rowe Industries. Processed
vehicle orders, ensure that delivery date was on schedule, sold or returned
used vehicle and created process to ensure completion of vehicle preventative
maintenance. Created a system for processing purchase
orders to ensure requisitions were received to ensure generating of purchase
order, receiving product, processing of billing and closing order. Processed all
National Account Contracts for PM servicing of equipment. Collected on all
National Account Contracts past due.
References: Jane Seeber, Marketing/Editor
Wisconsin Aviation, Inc. - 1741 River Drive - Watertown, WI 53094
Jane Wandersee, Executive Administrative Assistant
Glory Global Solutions - 705 S. 12th Street - Watertown, WI 53094
Lori Brandt, HR Manager
Glory Global Solutions - 705 S. 12th Street - Watertown, WI 53094
Elly Bear, Customer Service Representative
Wisconsin Aviation, Inc. - 1741 River Drive - Watertown, WI 53094
3
Contact this candidate