KEN HORNBACK JR.

**** ************ ***., ******, ** 30114

770-***-****

ac398l@r.postjobfree.com

US CITIZEN

PROFESSIONAL SUMMARY:

Information Technology Professional

Hardware, Printer, & Network Support Project Management Client Relations

IT professional with twenty years of experience installing, repairing, maintaining, and supporting HP systems, networks, and peripherals for commercial and government clients in dynamic business environments.

Proactive troubleshooter with hands on experience and problem-solver skilled in developing innovative solutions to resolve complex technical issues.

Service-focused team leader adept in scheduling and supervising computer technicians for onsite client projects and training. Broad background in management, service delivery, and customer relations.

CORE COMPETENCIES:

Configuration & Migration

Network Implementation

Customer Needs Analysis

Complex Problem Solving

HP Maintenance & Repair

Service/Product Presentations

System & Equipment Sales

Client/Vendor Relations

Technology Upgrades

System Installation

Contract Negotiation

Onsite Training

TECHNICAL SKILLS

HP 3000 (MPE/IX),

HP 9000 (HPUX, HP 1300-1320, 1150, 4200, 4300, 3500-3700 printers, Inter-Tel Phone System,

UNIX (Basic), Microsoft Windows 98, 2000, XP, NT,

Vista, Windows 7,Microsoft Office (Word, Outlook, Excel), Gateway,

Dell, Compaq, IBM PC’s,

Genicom, Printronix, Lexmark, Oki Printers, Peachtree Accounting, ADP, Easy Dental, QuickBooks

Core Competencies:

Configuration & Migration

Network Implementation

Customer Needs Analysis

Complex Problem Solving

HP Maintenance & Repair

Service/Product Presentations

System & Equipment Sales

Client/Vendor Relations

Technology Upgrades

System Installation

CERTIFICATION:

A+

HP PRINTER

PROFESSIONAL EXPERIENCE

COMPUTER TECHNICIAN 2015-JUNE 2016

Perform services, which included installation of printers, new hard drives, memory, as well as moves, adds, changes and disposal to the client systems

Break-fix complex problems into solvable segments.

Over 5 years’ experience in fixing, analyzing and troubleshooting desktop and notebook computers; Assembly/Disassembly of PC computer systems

Perform all operating system upgrades from Windows XP to Vista or Windows 7. Data transfer and installation of all software.

Contract job Help Desk for Windows XP, 8, Internet and VoIP

Computer repair from the installation of new hardware such as hard drives and motherboards for both desktops and laptops.

Proficient in malware and virus removal.

Hardware repairs on entire spectrum of computers.

Dell, Asus, Lenovo, HP, and others.

Interacting with customers regarding follow-up training or questions regarding their upgrade or repair.

Proficient with all Microsoft Office Suites.

Vernon Computer Source. Alpharetta,GA June 2016- November 2017

. Configure Windows, Mac’s, Ipad’s and printers and repair them for rental use and install them.

Momentum, Cartersville GA. April 2015- November 2015

Computer technician

Help Desk for Windows XP, 8, Internet and VoIP

XP to Windows 7 Migration

Provide technical break/fix services on IT equipment.

PC/Printer/Server repair specialist

Provided 24/7 on-site repair services (Break-Fix) for HP equipment.

Desktop and Laptop configuration and installation

Installation and configuration of additional software and peripherals

Mendtronix, Woodstock GA October 2014- February 2015

Tech Support

P.C. Department and Configure the Systems.

Phone and desktop hardware/software support for users locally and thought the world

Used Active Directory to setup/disable network and Exchange accounts and to reset passwords

Cigna Chattanooga, TN April 2014- June 2014

Deployment Support Technician

Imaging and deployment of new Windows 7 and XP desktops and laptops.

Back up and transfer of client data to new systems.

Installation and configuration of additional software

CompuCom Louisville, KY 2013- January 2014

Helpdesk Technician:

Dealing with setting up computers, Scanners, and barcode readers to setup up displays

Talk to users to configured P.C.’s, Laptop’s, and printers over the phone or by logging into their systems. Would also trouble shout for network issues’ by logging in remotely

Gemu Valves – Atlanta, GA 2007- May 2012

Network Administrator

Managed and supported network, PCs, printers, phone system, mobile phones, and multiple servers.

Performed Troubleshooting/ Diagnosis of software and hardware, Orchestrates configurations, upgrades and training of new systems and network installations.

Conducted purchasing of software/ hardware for the corporation’s needs.

AMREP, INC. – Marietta, GA 2006- 2007

Help Desk / Server Administrator

Chemical Company that supplies Honda, Wal-Mart, Misty, AutoZone, O’Reilly, and others with lubricants, and cleaning supplies.

With offices in Marietta, Ga., Dallas, TX, Jacksonville, FL, and Salt Lake City, UT

In charge of managing Symantec, Lableview, Faxmaker, SAP, Windows XP and 2000, Microsoft Office and Windows 2003 server’s.

Perform upgrades and training to workstation’s ran budget‘s for new software and hardware purchases.

Classic Spectrum Inc., Roswell, GA 1997-2006

Computer Technician / Project Manager

Independent service company and third-party provider of HP hardware maintenance support services, repair, and sales for commercial and government clients across a six-state Southern region.

Conducted multiple concurrent client projects for all HP mainframe equipment, PCs, networks, and printers. Deliver proactive HP maintenance programs with four-hour, next-day, and weekly response support. Perform troubleshooting/diagnosis, hardware/software installations, configurations, upgrades and training. Migrate systems from MPE/XI to UNIX or Windows-based platforms. Orchestrate new system and network installations for business relocations. Provide onsite user support and training. Schedule projects and supervise seven in-house/remote computer technicians to ensure service delivery and compliance with contract terms. Present product demos and service offerings in tandem with Principal. Perform customer needs analysis, provide recommendations, close sales, develop proposals, and negotiate contracts. Build relationships with a range of clients and vendors. Source equipment to secure best pricing and assist in customer billing/collections. Point of Sales of main frames, P.C’s, printers and software.

Supervise seven-member technical services team in executing multiple client projects in time-sensitive business environments to minimize production downtime and fulfill contract terms.

Set up and configured Windows 2003 and 2008 server network and interfaced ADP software to provide online data access for accounting departments in four states for a residential construction appliance provider.

Increased productivity and revenue by improving turnaround times for onsite/bench repairs, sourcing state-of-the-art equipment, and implementing an efficient network configuration while showing in users how to use the new technology.

Transitioned business clients from multi-vendor support services to secure company status as dedicated provider, resulting in increased revenue and reduced maintenance costs for customers.

Built positive relationships with business customers, resulting in repeat and referral contract business

Sherlock support group, Inc. / Sherlock systems and solutions Akron, OH 1992-1997

Computer Technician

Performed on-site installations, maintenance, and hardware repairs on HP systems, equipment, and peripherals, reporting to the Principal. Assessed customer needs and provided system/equipment recommendations. Diagnosed hardware, software, and network problems. Performed installations, configurations, upgrades, and migrations. Procured and purchased parts. Closed sales of mainframe systems, PCs, and printers. Worked with service and sales staff to fulfill contract requirements. Point of Sales of main frames, P.C’s, printers and software.

Averted impending loss of five commercial accounts due to substandard service and incomplete projects; restored trust in the company by ensuring on-time service and full resolution of issues.

Participated in sale of $250,000 HP 3000 system to an Atlanta-based credit union.

Resolved critical technical issues to restore operations in deadline-driven business environments.

Assisted in advancing repeat and referral business among commercial and government clients by consistently providing knowledgeable and on-time service.

Additional experience includes positions as Restaurant Manager/Bartender, Warehouse Manager, and High School/Middle School Wrestling Coach.

EDUCATION:

Bachelor of Science in Computer Engineering Candidate, SOUTHERN TECH UNIVERSITY, Marietta, GA,GPA: 3.0

Business Management Studies, DEKALB COLLEGE, Doraville, GA

Hewlett Packard User Group, 1997-Present

Windows NT Networking, GOLDEN HARVEST INTERNATIONAL

PC and Networking Essentials, GEORGIA STATE UNIVERSITY

Volunteer/Personal

Habitat for Humanity

Tee it Up for the Cure

Elizabeth Soup Kitchen

Georgia National Wrestling Team - Two-time State Runner-up

Candidate Information:

NAME: KEN HORNBACK JR.

ADDRESS: 3066 HEATHERBROOK TRC., CANTON, GA 30114

PHONE: 770-***-****

EMAIL: ac398l@r.postjobfree.com

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