Pharmacy Management Account Manager

Objective

To acquire a challenging Account Management position in the healthcare arena that is committed to high standards of excellence through complete customer satisfaction with exceptional customer service and trusted reliability.

Experience

Key Account Manager – USAble Life/Benefit Services of Hawaii

12/14 – Current

Responsible for developing and maintaining strong trusted relationship with key accounts that contributes to retention and long standing partnerships.

Build and maintain trusted advisor relationships with brokers, customer stakeholders & consultants in the local community to facilitate opportunities for additional business.

Ability to identify client needs/requirements and provide strategic solutions to achieve client satisfaction.

Acquire a complete understanding of each clients goals and objectives

Ensure that products and services are delivered to each customer accurately and in a timely manner.

Serve as the liason between each Key Account and our internal departments.

Resolve any issues and problems faced by each Key Account to maintain trust.

Meet or exceed targets in upsell and cross-selling of USAble Life products within the assigned book of business.

Business Analyst – Hawaii HIE 8/14 – 12/14

Proactively promote organization system capabilities that will improve clinical workflow efforts and increase efficiencies of coordination of care between providers.

Lead projects for providers implementing HHIE system applications. Coordinate and manage deliverables from team members till completion of project.

Contribute and collaborate on development of policy and procedure re-design for hospitals, Community Health Centers and individual provider practices.

Provide training to providers and their staff on platforms & system applications and assist in redesign of clinical workflow procedures.

Facilitate communication between management, software vendors and provider clients related to transitional care policies and procedures to address technical and system issues.

Account Executive – informedRx/SXC Health inc. 1/09 – 6/12

Develop and maintain strong relationships with key decision makers and main points of contact with clients and consultants.

Present products and programs to assigned accounts based on alignment of value for customers.

Lead upsell and renewal efforts for assigned accounts

Act as an advocate for assigned clients to internal departments

Manage all client related projects and implementations according to the terms of contract.

Establish quarterly strategic business plans which include goals and priorities to achieve.

Responsible for the operations of the Honolulu office including the management of all Honolulu staff. Provide leadership & guidance to all staff members including developing target annual goals & quarterly performance reviews

Supervisor, Benefit Design & Delivery – HMSA, BCBS of Hawaii 2/07 – 12/08

Primary Point of contact for HMSA with the contracted claims processor. Responsible for facilitating open communications, managing deliverables & ensuring service levels are met according to the vendor contract.

Provide leadership of staff members, allocate resources, develop and monitor individual employee performances while ensuring that these performances are aligned with HMSA’s corporate goals.

Accountable for developing, implementing, testing and providing quality control of new HMSA business and updates pertaining to drug benefits with the claims processing vendor.

Assess business processes to identify opportunities for potential innovative solutions. Develop proposals and implement ideas aligned with best business practices.

Oversee and monitor customer relationships with internal and external customers.

Senior Business Analyst – HMSA, BCBS of Hawaii 12/03 – 2/07

Represented Pharmacy Management as a Project Manager for clinical initiatives, Medicare Part D, corporate priorities and other departmental goals. Demonstrated the ability to successfully manage multiple complex projects with aggressive timelines.

Developed and managed project plans, interacted with multiple functional areas and coordinated project deliverables.

Defined business needs and requirements of different projects. Coordinated and guided HMSA’s internal project deliverables with the external vendors.

Managed issue resolutions, presented issues and recommendations to senior management. Appointed as the primary owner of project deliverables.

Trained in other departmental responsibilities including, but not limited to: provider reimbursement, benefit plan implementation, claims processing, pharmacy network, retail contracting, rebate processing, and RFP/RFI responses.

Pharmacy Technician – Longs Drugs Store, Hawaii 9/97 - 1/00, 1/01 - 12/03

Demonstrated the ability to learn and practice multiple retail pharmacy functions efficiently (i.e: processing and filling prescriptions).

Facilitated problem solving interventions with third party plans and manual third party billing (i.e: Medicare and Medicaid).

Provided individual customer servicing to Longs Drugs patients.

Organized and managed the daily scheduling for all pharmacy employees.

Additional Skills

Working knowledge of the PBM Industry & Health Information Exchange

Ability to form and maintain strong client relationships

Excellent presentation and communication skills

Ability to think strategically and work independently

Strong organizational skills

Project Management experience

Strong time management skills

Proficient in Microsoft Word, Excel, Project, Outlook

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