Customer Service Data Entry
Resume:
Michael Hebert
Fullerton, CA *****
**************@*****.***
SUMMARY
Possess excellent experience in clerical, Admin and customer service experience.
Perform basic data entry prepare and maintain detailed records, files, and reports
Prepared complete and accurate records and Data entry from fax or mail correspondence relating to customer files.
Type documents accurately at a speed consistent with work requirements and email, Identify, classify, and sort documents
Associate all scanned images and hard copies of verification documents with an individual’s records SKILLS
Data Entry, Typing 30/40 wpm with 90% accuracy.
Operated general office equipment to include: fax, scanner and copier
Excellent Communication skills – listening, verbal, and written
Proficient in computer skills Word, Outlook, some Excel experience
Over 30 years of customer service experience
Excellent time management skills
Works well with little to no supervision
Learn new skills easily and very teachable
EDUCATION
Fullerton High School, General studies Graduated June 1988
Fullerton Junior College September, 1992-March 1993 Major of studies Fine Arts, Introduction to theatre make up and props EXPERIENCE:
* Various Contracted Position April 2017- December 2017 Olympic Staffing/ Assigned to Alta Recourses-Brea, CA Customer service/ Call Center
Ascent Services/ Assigned to Mirion Tech- Irvine, CA Assemble Tech
Randstand Talent/ Assigned to GTS Disp- Orange, CA Order Puller/ Warehouse Associate
Gallagher Staging and Performance- La Mirada, CA October 02, 2017- October 27, 2017 Warehouse Shipping and Receiving
Unload incoming/ returned equipment
Sort into same piles for counting
scan back into inventory
Put away into stock
Pull equipment according to event need and orders
Keep area clean and safe
USPS-United States Postal Service- Anaheim, CA (Seasonal Position) November 2016-January 2017 Office Clerk/ PSE Regular Position- May 2017-June 2017
Sort incoming packages into out of state and local areas
Separate out of state packages to correct airport, zip code and office destinations
Separate local packages to the correct zip code and office destinations
Unload incoming trucks with containers and unload packages
Work various machine to handle different types of mail both incoming and outgoing mail Re-Animator Toys, LLC-Fullerton, CA January 2016-Present (ongoing) Owner/ CEO
Create new concept ideas for products
Design new products
Create packaging designs
Obtain needed licensing for franchising products
Contact manufacturers to produce products
Contact buyers with new products and promote sales AIL-American Income Life Insurance-Covina, CA September 01, 2015-January 01, 2016 Union Benefits Representative
Contact union members to set appointment to deliver new benefits
Handle incoming calls from members and return calls promptly
Show members a detailed presentation about the benefits
Explain and answer questions about new benefits
Present and explain additional benefits available to members to protect family
Complete all application information
Submit application to company and underwriter department
Maintain relationship with member
Dairy land /Sentry Insurance –Irvine, CA December 23, 2013- August 30, 2015 Claims Handler
Review all new claims
Review and confirm related coverage to all parties
Obtain detailed statements and review all evidence to complete a full liability determination
Explain all coverages to the insured for coverages that apply to loss
Negotiate liability with other insurance carriers involved in loss
Order needed police reports, tow-bills and rental vehicles
Handle high volume of incoming phone calls and return all
Set up rental assignments
Process all incoming mail and respond accordingly
Handle all property damage claims including rental charges, car seats and towing expenses
Review, evaluate and settle first and third party injury claims
Maintain a current and well worked diary
Maintain strong customer service skills and standards
All within the company and Department of Insurance procedure guidelines Mercury Insurance Company-Brea, CA April 04, 2002-October 30, 2013 Claim Specialist
Review all new claims
Review and confirm related coverage to all parties
Obtain detailed statements and review all evidence to complete a full liability determination
Explain all coverages to the insured for coverages that apply to loss
Negotiate liability with other insurance carriers involved in loss
Order needed police reports, tow-bills and rental vehicles
Handle high volume of incoming phone calls and return all
Set up rental assignments
Process all incoming mail and respond accordingly
Handle all property damage claims including rental charges, car seats and towing expenses
Review, evaluate and settle first and third party injury claims
Maintain a current and well worked diary
Maintain strong customer service skills and standards
All within the company and Department of Insurance procedure guidelines Bed Bath and Beyond –Anaheim Hills, CA November 2001-April 2002 Warehouse Associate/ Sales
Assist customers with product selection
Answer incoming calls in regards to product and general questions
Stock sales floor and set displays for featured products
Ring up customer sales/ handle returns
Receive in new products and verify product type and amount according to order slips
Maintain high customer service and standards
Gulfstream Aerospace-Long Beach, CA June 1996-September 2001 Trim Shop Coordinator
Review and check in all materials purchased for each aircraft
Store and track material and store in warehouse
Treat all needed materials to be flame proofed
Make mock up samples of all materials for burn tests
Present all material stock numbers and burn results paperwork to FAA for certification prior to the aircraft being released to customer
Work closely with all departments to keep competition times and schedules
Provide status reports with customer representatives, shop leaders, coordinators and Quality Control Supervisors Anaheim Area County Credit Union-Anaheim, CA November 1993-June 1996 Business Development Officer
Handle basic financial transaction-deposits, withdrawals, transfers, payments to existing loans
Open and close membership accounts
Handle incoming phone calls
Increase existing membership
Introduce and bring in new company sponsors
Create and develop new products and services
Conduct onsite presentation of products and sign up new members
Work with City of Commerce to obtain business information and keep credit union information current
Work an offsite weekly teller station for Knott’s Berry Farm Disneyland- Anaheim, CA December 1986-November 1996 Main Street Merchandise Manager
Maintain and adjust scheduling for each location
Create break schedules for cast members in location
Create new merchandise orders
Handle damages and return to vendors work sheets
Prepare and process inventory counts
Set and stock merchandise displays
Process guest purchases and returns
Train new employees
Prepare employee performance review
Handle and discipline actions for employees
Handle guest complaints and compliments
Work guest control during parades
Handle all opening and closing reports
Confirm and validate cash reports
Maintain high customer service per Disney standards
Contact this candidate