Michael Hebert

**** **** **

Fullerton, CA *****

714-***-****

ac397z@r.postjobfree.com

SUMMARY

Possess excellent experience in clerical, Admin and customer service experience.

Perform basic data entry prepare and maintain detailed records, files, and reports

Prepared complete and accurate records and Data entry from fax or mail correspondence relating to customer files.

Type documents accurately at a speed consistent with work requirements and email, Identify, classify, and sort documents

Associate all scanned images and hard copies of verification documents with an individual’s records SKILLS

Data Entry, Typing 30/40 wpm with 90% accuracy.

Operated general office equipment to include: fax, scanner and copier

Excellent Communication skills – listening, verbal, and written

Proficient in computer skills Word, Outlook, some Excel experience

Over 30 years of customer service experience

Excellent time management skills

Works well with little to no supervision

Learn new skills easily and very teachable

EDUCATION

Fullerton High School, General studies Graduated June 1988

Fullerton Junior College September, 1992-March 1993 Major of studies Fine Arts, Introduction to theatre make up and props EXPERIENCE:

* Various Contracted Position April 2017- December 2017 Olympic Staffing/ Assigned to Alta Recourses-Brea, CA Customer service/ Call Center

Ascent Services/ Assigned to Mirion Tech- Irvine, CA Assemble Tech

Randstand Talent/ Assigned to GTS Disp- Orange, CA Order Puller/ Warehouse Associate

Gallagher Staging and Performance- La Mirada, CA October 02, 2017- October 27, 2017 Warehouse Shipping and Receiving

Unload incoming/ returned equipment

Sort into same piles for counting

scan back into inventory

Put away into stock

Pull equipment according to event need and orders

Keep area clean and safe

USPS-United States Postal Service- Anaheim, CA (Seasonal Position) November 2016-January 2017 Office Clerk/ PSE Regular Position- May 2017-June 2017

Sort incoming packages into out of state and local areas

Separate out of state packages to correct airport, zip code and office destinations

Separate local packages to the correct zip code and office destinations

Unload incoming trucks with containers and unload packages

Work various machine to handle different types of mail both incoming and outgoing mail Re-Animator Toys, LLC-Fullerton, CA January 2016-Present (ongoing) Owner/ CEO

Create new concept ideas for products

Design new products

Create packaging designs

Obtain needed licensing for franchising products

Contact manufacturers to produce products

Contact buyers with new products and promote sales AIL-American Income Life Insurance-Covina, CA September 01, 2015-January 01, 2016 Union Benefits Representative

Contact union members to set appointment to deliver new benefits

Handle incoming calls from members and return calls promptly

Show members a detailed presentation about the benefits

Explain and answer questions about new benefits

Present and explain additional benefits available to members to protect family

Complete all application information

Submit application to company and underwriter department

Maintain relationship with member

Dairy land /Sentry Insurance –Irvine, CA December 23, 2013- August 30, 2015 Claims Handler

Review all new claims

Review and confirm related coverage to all parties

Obtain detailed statements and review all evidence to complete a full liability determination

Explain all coverages to the insured for coverages that apply to loss

Negotiate liability with other insurance carriers involved in loss

Order needed police reports, tow-bills and rental vehicles

Handle high volume of incoming phone calls and return all

Set up rental assignments

Process all incoming mail and respond accordingly

Handle all property damage claims including rental charges, car seats and towing expenses

Review, evaluate and settle first and third party injury claims

Maintain a current and well worked diary

Maintain strong customer service skills and standards

All within the company and Department of Insurance procedure guidelines Mercury Insurance Company-Brea, CA April 04, 2002-October 30, 2013 Claim Specialist

Review all new claims

Review and confirm related coverage to all parties

Obtain detailed statements and review all evidence to complete a full liability determination

Explain all coverages to the insured for coverages that apply to loss

Negotiate liability with other insurance carriers involved in loss

Order needed police reports, tow-bills and rental vehicles

Handle high volume of incoming phone calls and return all

Set up rental assignments

Process all incoming mail and respond accordingly

Handle all property damage claims including rental charges, car seats and towing expenses

Review, evaluate and settle first and third party injury claims

Maintain a current and well worked diary

Maintain strong customer service skills and standards

All within the company and Department of Insurance procedure guidelines Bed Bath and Beyond –Anaheim Hills, CA November 2001-April 2002 Warehouse Associate/ Sales

Assist customers with product selection

Answer incoming calls in regards to product and general questions

Stock sales floor and set displays for featured products

Ring up customer sales/ handle returns

Receive in new products and verify product type and amount according to order slips

Maintain high customer service and standards

Gulfstream Aerospace-Long Beach, CA June 1996-September 2001 Trim Shop Coordinator

Review and check in all materials purchased for each aircraft

Store and track material and store in warehouse

Treat all needed materials to be flame proofed

Make mock up samples of all materials for burn tests

Present all material stock numbers and burn results paperwork to FAA for certification prior to the aircraft being released to customer

Work closely with all departments to keep competition times and schedules

Provide status reports with customer representatives, shop leaders, coordinators and Quality Control Supervisors Anaheim Area County Credit Union-Anaheim, CA November 1993-June 1996 Business Development Officer

Handle basic financial transaction-deposits, withdrawals, transfers, payments to existing loans

Open and close membership accounts

Handle incoming phone calls

Increase existing membership

Introduce and bring in new company sponsors

Create and develop new products and services

Conduct onsite presentation of products and sign up new members

Work with City of Commerce to obtain business information and keep credit union information current

Work an offsite weekly teller station for Knott’s Berry Farm Disneyland- Anaheim, CA December 1986-November 1996 Main Street Merchandise Manager

Maintain and adjust scheduling for each location

Create break schedules for cast members in location

Create new merchandise orders

Handle damages and return to vendors work sheets

Prepare and process inventory counts

Set and stock merchandise displays

Process guest purchases and returns

Train new employees

Prepare employee performance review

Handle and discipline actions for employees

Handle guest complaints and compliments

Work guest control during parades

Handle all opening and closing reports

Confirm and validate cash reports

Maintain high customer service per Disney standards

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