Customer Service Medical
Resume:
Tina Maria McClenic
**********@*****.***
*** ******** **, ** ****’s GA 31558
Objectives
To find an exceptional company that is exciting and challenging to work for; an organization that would enable me to expand my unique skills and talents. I am an extremely reliable, assertive and detail-oriented person who works well with others in a multi-faceted environment. With a proven track record in driving profits, I believe that with team effort, creative thinking, perseverance and some elbow grease that anything is possible.
Education
Virginia Commonwealth University
Graduated in July 2000 with a B.A. in English Literature
Work Experience
Customer Service/Call Center Representative: Radial Inc., Brunswick GA
August 2014 – May 2017
Interacted with customers via telephone to provide information, processed transactions and replied to inquiries about products and services; tracked and gathered information to troubleshoot customer issues; recorded customer interactions, detailed inquiries, complaints or comments as well as documented all actions taken; accomplished a proven track record to achieve productivity standards and goals while maintaining the highest level of customer service; referred unresolved customer issues to the designated department for resolution.
Medical Office Assistant: St. Simons Immediate Care Center, St. Simons, GA
February 2012 – November 2013
Provided a variety of clerical duties in support of the medical office. Greeted patients, answered telephone, registered patients, made copies of insurance information, obtained treatment authorization from managed care plans, verified medical necessity prior to treatment and assembled medical chart with all necessary forms. Also checked patients out after office visits, tallied charges and collected co-pays, accurately entered charges and provided patient with a written receipt at time of discharge. Responsible for a variety of financial duties including balancing the daily record sheets, payment posting, and prepared daily bank deposit. Assisted with flow of patients by providing access to the appropriate clinical personnel based on the patient’s chief complaint and presenting symptoms. Utilized current software (Citrix/Cerner) to maintain electronic medical records. Maintained front lobby, keeping office clean and organized.
Co-owner/Manager: Hot Spot Subs, Brunswick GA
October 2010 – July 2014
Responsible for operating and managing a unique sandwich shop featuring homemade breads and fresh quality ingredients. Duties included but not limited to performing the daily functions of a small restaurant such as hiring, training, managing staff, book-keeping, payroll, inventory, ordering, marketing and customer relations.
Server: Latitude 31, Jekyll Island GA
May 2010 – March 2013
Provided excellent customer service to diners to ultimately create a wonderful and memorable dining experience. Greeted patrons, took and delivered beverage and food orders; served wine tableside; presented and processed guest checks; prepared daily record sheets; assisted with any necessary teamwork to ensure that our guests had a quality experience.
Skills & Experience
Microsoft Office
Cerner/Electronic Medical Records
Siebel
Micros
Peachtree Accounting
Avaya multi-line phone system
Fax and Copier
Data entry and Transcription
Editing
Knowledge of Spanish
Internship at Virginia Department of Historic Resources
Internship at 1708 Art Gallery, Richmond VA
Volunteer for Big Brothers Big Sisters of America
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