Customer Service Administrative Assistant

Nicole Melecio

*** **** ***** ***

Clayton, NC **520

984-***-**** (cell)

************@*****.***

Education

Northern Virginia Community College Associates in Business Administration

Strayer University Masters in Public Administration

Software skills

E-Procurement (NC State Program), MS Word, MS Excel, MS Outlook, MS PowerPoint, Internet Explorer, Databases, 10-Key, Type 60wpm

Experience

Qualified staffing (temporary) 01/2014 to 12/2015

Receptionist/ Administrative Assistant

Key duty: Answer phones, assist customers and company employees.

Answers phones on an 8 line phone system. Directs calls to the appropriate personnel and screens calls for upper management. Provides administrative assistances to upper level management.

Five Star Staffing (temporary) 10/2013 to -01/2014

Data Entry Specialist

Key duty: Enter information into NC Cash.com, state run database.

Enter in personal and financial information into a state run data base. Handles confidential information for citizens to retrieve their funds they are due.

Ideal Cars, Wake Forest, NC

Office Manager

Key duty: Assist customers on car lot and perform office duties. 08/2013 to 10/2013

Obtained a NC Sales License; Review applications for car loans; submit car loans to finance companies; put together the sales packet that is submitted to the finance companies; answer phone from customers about vehicles and financial institutions about loans; enter new vehicles into inventory and create vehicle files; maintain website; receive in cash for payments and down payments on vehicles; support owner and finance manager.

North Carolina Emergency Management, Department of Public Safety 09/2008 to 03/2012

Emergency Management Officer 04/2009 to 03/2012

Key duty: Non-sworn administrative personnel focusing on customer service with local counties.

Review and initiated reports (EM-43’s); answer a seven line phone system, answer/direct questions to appropriate personnel; directed helicopters, dog teams and other emergency staff to location needed for emergency response, notify/brief appropriate personnel during an incident, coordinate response of nine Regional Response Teams. Obtained information and issued seven Silver Alerts for missing persons. Support four Assistant Directors and the Director as needed. Utilized E-Procurement to obtain proper materials for daily functions.

Administrative Assistant 09/2008 to 4/2009

Key duty: Administrative and clerical support for ten Training and Exercise personnel and support the State Emergency Response Team during emergency situations.

Administers clerical and administrative support to ten personnel in the Training and Exercise branch for exercises and training programs delivered to local, state and non-governmental personnel; prepares copies of a variety of media, to include but not limited to, videos, compact discs and pamphlets, to be sent to local and state government agencies for training programs and exercises; arranges travel for Training and Exercise Branch staff, approximately ten personnel, as well as miscellaneous trips for other North Carolina Emergency Management (NCEM) staff to attend training, meetings and conferences; maintains a broad knowledge of technology, equipment and/or systems used by NCEM.

Manassas Park Police Department

Dispatcher

12/2005 to 09/2008

Dispatched police, fire and rescue. Answered emergency and non emergency lines. Entered calls into a computer aid dispatch system.

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