Customer Service Data Entry

Jamilah Jones

**** ****** ***** **.

College Park, GA 30349

813-***-**** cell

*********@*****.***

Objective: Seeking position in the Child Care Industry or Customer Service in which I can apply my development skills.

EXPERIENCE:

The Elite School College Park GA 09/16 present

Pre-School Lead Teacher

The Early Education Lead Teacher is responsible for the academic, social-emotional growth and development of all children in their care, which may include toddlers and/or preschool age children; develops partnerships with birth parents/child’s caregivers to engage and encourage parent participation in program. Lead Teacher is also responsible for assuring compliance with codes of all State and local governing contracting agencies; and works collegially with other staff members

A1 Tax & Business Agency College Park, GA 3/16-present

Part Time Office Coordinator/Assistant Manager

Duties included managing the office when other employees are not around; Answering phone calls inquiring about insurance policies/tax questions; making appointments for tax filing and for those looking for insurance. Receptionist; emailed clients about monthly payments/filled out health insurance applications for clients

ATC Income Tax Atlanta, GA 1/16-2/16

Contact Center Representative

Duties included Answering inquiries by clarifying desired information; researching, locating, and providing information. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

First Data Hagerstown, MD 21740

Contact Center Representative, 6/15- 1/16

Duties included Answering inquiries by clarifying desired information; researching, locating, and providing information. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintained call center database by entering information

McDonald’s Hagerstown, MD 4/12- 6/15

Cashier/ Customer Service

Provide customer service for and handle the payments of hundreds of customers daily. Maintain, cleaning and restock inventory daily. Awarded employee of the month for excellent customer service and attention to detail. Ensured customers were satisfied with Initial greeting through order completion. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult customers. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Self-Employed Frederick, MD 9/10- 12/15

In-Home Childcare Provider – Part Time

Provided care for infants and toddlers including changing, feeding and comforting. Planned activities and play area for toddlers. Served snacks to children and monitored throughout snack time, Cleaned play and snack area at closing time. Returned toys and mats to selected area

EDUCATION:

Frederick High School Diploma: 9/10-6/14

Class of 2014, Completed Honors Classes

Child Development 1, 2, 3 FHS Kiddie Cadets Laboratory Preschool

Skills

writing lesson plans and teaching activities

snack time, toileting needs and guidance

arrival and dismissal of preschooler

Track record of listening and responding to customers’ needs and concerns

Proven ability to determine answers and solutions quickly.

In-depth knowledge of taking orders, computes charges, and payments

Microsoft outlook, Microsoft word and Data Entry

Contact this candidate