Customer Service Manager

Christopher L. Center

***** ***** ******

Bristol, WI 53104

PHN: 262-***-****

email: *********@*****.***

Objective:

Seeking employment in a well recognized organization where my talents could be utilized and future career growth is available.

Summary of Qualifications:

As a skilled sales, marketing and management professional along with leadership qualities and excellent hands-on experience in developing and improving retail operations, I offer excellent interpersonal, communications, staffing, customer service, and people management skills. I am a reliable team player who values the relationship with the staff and the customer while developing an expanding sales base.

Work Experience:

Assistant Line Operator, 2/2017- current

Fibertex Nonwovens

Ingleside, IL

Pull product and load machines with correct recipe.

Make sure machines are clean and running efficiently and producing good material for customers order.

Forklift certified per company standards. Use hand trucks and dollies.

Commercial Manager, 8/2012- 2-2017

O'Reilly Auto Parts

Fox Lake, IL

In charge of 80 plus accounts making sure product was ordered received and delivered in quickly.

Associate, 10/2011 - current

Panara Bread

McHenry, IL

I open the bakery making sure everything is neat and organized ready to sell for customers

I sell items to all customers and add sales to lunch orders.

I make sure all customers orders are filled and also make everything is replenished and ready for more customers.

I have excelled at making Panera Bread that everyday oasis. Making people feel comfortable and wanting to either sit and chat or come back more often because they want to interact with myself as well as other coworkers.

Store Manager, 5/2006 9/2011

Gunzo s Hockey Headquarters

Leafs Ice Centre, West Dundee, IL

Managed Gunzo s largest volume pro shop with sales of approximately $10,000 per week

Hired, trained and scheduled employees

Responsible for all cash and inventory control, merchandising, store displays, and maintenance

Managed all special events and store promotions

Frequent communication with corporate headquarters concerning sales and developing marketing strategies

Assistant Manager, 4/2001 5/2006

Famous Footwear

Crystal Lake, IL

Responsible for establishing and monitoring employee sales goals

Responsible for recruiting, creating employee work schedules, store displays, and merchandising

Managed cash drops, deposits, and petty cash

Customer Service Specialist

Assistant Manager, 5/1996 4/2001

Play It Again Sports

Crystal Lake, IL

Responsible for recruiting, training, and managing employees

Maintaining Inventory

Evaluating and purchasing used sports equipment

Attended Trade Shows and assisted in buying decisions

Customer Service Specialist

Summary of Professional Qualifications:

Retail Management Experience

Personnel/Staff Management Experience

Merchandising, Inventory, and Display Floor Plans

Recruiting

Marketing

Strategic Business Planning

Customer Service Specialist

Personal Related Experience:

Hockey coach for two years for multiple teams at Leafs Hockey Club

Hockey player/organizer in adult league at Leafs Ice Centre

Started a Roller Hockey League at Leafs Ice Centre

Coordinated a fundraiser in the thousands of dollars for a family friend s child with cancer

Played Semi-Professional Football

Education:

McHenry County College - 2000-2002: General Studies in Business Management with an emphasis on computer technology

Crystal Lake South High School - 1995-1999: Diploma, General Studies, Automotive Shop, Metal Shop, Wood Shop and CAD Class

References Available Upon Request

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