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Customer Service Manager

Location:
Wenatchee, Washington, 98801, United States
Posted:
January 31, 2018

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SUMMARY

SKILLS

EXPERIENCE

SHANDRA ZYLSTRA

Wenatchee, WA ac396w@r.postjobfree.com

Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. Microsoft (6 years), Accounts Payable (3

years), Payroll (5 years), Accounts

Receivable (3 years), Sales (6 years),

Customer Service (6 years), General

Office Skills (6 years), Multi-Line Phone

System (6 years)

04/2016 to Current Central Washington Water - Wenatchee, WA Duties include answering the phone and directing it to the correct department.

Selling pool and spa chemicals.

as well as testing water and proving correct analysis and corrections according to company standards.

In.

addition I sold Hot Springs spas and Tropitone furniture. I wrote work orders and managed Tropitone to ensure. correct pricing and presentation of furniture as well as handled orders and distribution to customers.

09/2015 to 02/2016 Insurance Serving Rep

National General - Bellevue, WA

As an Insurance Operations Clerk my job responsibilities included, entering all information from insurance.

records into our record keeping system for Union Bank and making payments as needed based on the.

information provided.

Addition duties included sending emails and requests to other teams and departments.

to get information that was missing and following up in a professional time frame required by Union Bank.

06/2015 to 09/2015 Office Assistant

Ace Metal Company - Mukilteo, WA

I assisted the office manger and production manager in HR and staffing. I entered and wrote payroll on a bi-.

weekly basis as well as managed personnel files in addition to corrective actions for employees.

I also assisted.

with answering phones serving customers and marketing tasks as needed. EDUCATION AND TRAINING

SKILLS

ADDITIONAL INFORMATION

08/2013 to 03/2015 Customer Service Representative Allied Trade Group - Kirkland, WA

My duties included answering a multi- line telephone system and providing perfect customer service to Lowes.

Canada customers as well as Lowes Employees that are calling in do special orders.

I also entered lots of.

data such as tracking numbers and notes into orders. 06/2011 to 09/2015 Office Manager

Zylstra Farms Inc - Snohomish, WA

As the business office manager my duties included billing and invoicing all farm contracts and customers, imputing all maintenance record for equipment owned by the company, processed payroll on a weekly basis and send to company accountant for final review.

Provided detailed expense reports to business owner and customers. I also provided all communication between customers and business owner and or company employees on the job sites.

12/2009 to 03/2013 Safeway Inc - Snohomish, WA

My duties included cashing checks and process western union transactions, in addition I use answer phone.

calls in a professional manner using a multi-line telephone system. I also process invoices and ensure proper.

inventory of floral supplies.

I check dates and pull old product.

I also send reports to the district office.

2012 Diploma: Comsotology

Toni and Guy Hairdressing Academy - WA

Comsotology

2011 Diploma

Insight School of Washington - Bellevue, WA

Accounts Payable, expense reports, process invoices, invoicing, office manager, record keeping, Sales

Authorized to work in the US for any employer



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