Customer Service Care
Resume:
MARCY PHILLIPS
Phoenix, AZ 85041
*****************@*****.***
PROFESSIONAL SUMMARY
A position with a large reputable company that will allow me to use my skills in customer service. Along with opportunities for growth and advancement to further my career. EDUCATION D ental Assisting
2014 A rizona College- Glendale, AZ
A t Arizona college I studied numerous classes such as anatomy and other classes pertaining to dental.
P sychology
R io Salado Community College- Tempe, AZ
W orking on my Associates. Studied Humanities, Philosophy, along with a variety of other courses.
2010 High School Diploma
Life Skills Charter School- Phoenix, AZ
WORK EXPERIENCE
01/2016 to 11/2016 Technician
L ife Flow Wellness- Tempe, AZ
I nserting patients for hydro colon therapy, with e fforts to make them feel as comfortable as possible. Selling infusions that pertain to their personal needs to benefit the patient's session as well as scheduling appointments and checking patients in.
12/2014 to 08/2015 Account Representative
Convergent Outsourcing- P hoenix, AZ
Negotiating payments while continuing to build a relationship with customers. Managed collection efforts with a high level of persuasiveness and professionalism. Performed telephone contact with customers according to guidelines and standards to ensure payment.
02/2013 to 11/2014 S erver
A laskan Bush Co.- Phoenix, AZ
Take orders for beverages, great customer service, clean tables at the end of the night, handle credit cards and large amounts of cash. 10/2011 to 01/2013 Server
Bobby Q’s- Phoenix, AZ
T ake food and beverage orders, running the registers, great customer service, have high sales on my team. Obtained senior rank after the first month of working for the company. At closing cleaned up at night and balanced register.
04/2008 to 03/2009 Courtesy Clerk
Fry’s Food Grocery Store- Glendale, AZ
B ag groceries, customer service help customers to their cars and help
them load their groceries, clean registers, gather carts and bring them into the store. Restocked the inventory on the shelves. PROFESSIONAL AFFILIATIONS
( 1) Lenore Krossman: Known for 25 years.
602-***-**** ***********@*******.***
Works American Express as customer Care Representative.
(2) Jennifer Swartz: Known for 25 years.
602-***-**** F *******@*****.***
Works at USAA as Mortgage Underwriter.
(3) Brian Burkard: Known for 5 years.
602-***-**** b ********@***.***
Works at American Express as a Financial Crimes Investigative Analyst. Employed with American Express since 5/1998 to present.
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