Administrative Assistant Customer Service

TINA O'FLANAGAN

** ******** ***** *********, *******, AB T2Y 2C5 C: 403-***-**** *************@*****.*** Organized Administrative Assistant versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for executives and managers. Takes an interest in participating in work related extracurricular activities ( ex: Donating blood, company social club, CCC). Proficient in Oracle and SharePoint

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Flexible

Travel administration

Multi-line phone proficiency

Works well under pressure and can meet deadlines

Proficient in Microsoft Office including; Word,

Access, Excel, and PowerPoint

Director\'s Assistant, Commercial, PMO and Project Controls, 01/2014 to 09/2017 SNC-Lavalin Hydro and Power Delivery – Calgary, AB Manages Director\\'s calendar, ensured executives were prepared for all events and meetings Provided support for the Commercial, PMO and Project Controls teams

- Multi-tasked to support these large teams with different needs Organized team building events

Managed meeting records and documentation

Managed schedules and meetings for multiple senior managers Maintained multiple SharePoint sites

- Managed critical documents and contracts

- Managed users and access permissions

- Electronic filing

Time sheet Administrator (Oracle)

- Managed employees time sheets and expense escalations Managed flights, hotels and car rental bookings for managers and executives Provided coverage for the Executive Assistant to the Vice President of Operations and Projects Drafted letters to be sent out to the client and vendors. Maintained multiple excel spread sheets for tracking. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Administrative Assistant, 04/2013 to 01/2014

SNC-Lavalin Power Transmission and Distribution – Calgary, AB Created tracking spreadsheets using Excel

Tracking invoices and GPO\'s

- Cleared up back log of approximately 200 GPO\'s

- Fast tracked past due invoices for payment

Administrative support for all projects in the office and the field Time sheet support

- Assisted field and office staff with time sheets and expense reports in Oracle Central contact point for multiple vendors

Administrative Assistant, 01/2013 to 03/2013

Bantrel Tower – Calgary, AB

Provided coverage for Administrative Lead

Formatted documentation and reports

Managed monthly report

Booked meetings through Outlook

Input letters and minutes of meeting into Infoworx Managed main reception switchboard

Formatting and finalization of PowerPoint presentations Electronic filing

Contractor, Painter and Decorator, 01/2003 to 02/2011 Self Employed – Calgary, AB

Painted interior and exterior of homes

Stained and lacquered multiple surfaces

Ordered and picked up materials required for multiple jobs Overseeing a crew of two or more people

Installed drywall, taped joints, and textured ceilings Coordinated schedules with customers

Managed company finances

Managing suppliers, checked orders, paying suppliers, ensuring the proper products were ordered and delivered

Provided direction (scope and schedule) to multiple groups of sub-contractors to complete renovations on residential/commercial construction contracts

Client relations, set expectations with the client, followed up with the client to ensure work quality, consultation with the client, consultation with the insurance company contractors Worked in insurance restoration

Painter Apprentice, 02/2000 to 06/2003

ABM – Calgary, AB

Prepared walls for paint

Painted walls and trim according to customers requests Kept track of hours worked, reporting them accurately to supervisor Diploma: Oil and Gas Administrative Assistant Diploma, 2013 Reeves College - Calgary City Centre - Calgary, AB, Canada Second Year Apprenticeship Painting and Decorating: Painting and decorating, 2002 SAIT - Calgary

First Year Apprenticeship Painting and Decorating: Painting and Decorating, 2000 SAIT - Calgary

High School Diploma: 1999

Maverick High School - Swift Current, Sask.

Sally Timms, Calgary, Alberta 403-***-****

Tim Kehler, Calgary, Alberta, 587-***-****

Gabriel Hall, Calgary, Alberta, 403-***-****

The year Tina graduated (1999), she was awarded a $500 bursary to use towards her post secondary education. In 2000 Tina was accepted into the YMCA Women in trades program, which came with a full government grant to use at SAIT for her first year apprenticeship. From 2015-2017 Tina was the Canadian Blood Services Champion for SNC-Lavalin's Partners for life. From 2016-2017 was the one of the two co-chairs for the SNC-Lavalin SocialNet social club. EDUCATION

REFERENCES

ADDITIONAL INFORMATION

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